Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate hardshell protection
  • Smooth 360-degree spinner wheels
  • Thoughtful interior compression system
  • Responsive, generous warranty
  • Scuff-prone exterior surfaces
  • Occasionally wobbly telescopic handle
  • Intermittent zipper durability issues
  • Battery compartment usability drawbacks

Away earns strong reviews for durable, lightweight hardshell luggage with smooth 360° wheels, smart interiors (compression panel, mesh divider, laundry bag), and standout customer service with an easy, often-praised lifetime warranty—yes, it’s good and it works for frequent travel. Reviews also flag weaknesses: shells scuff and scratch easily (especially light colors), some wobble or sticking in the telescopic handle, zipper or interior-clip failures on occasion, and the ejectable battery’s limited usefulness due to airline rules and occasional fit issues.

AI summary based on Thingtesting reviews

1,379 reviews and posts

  • Love my Away suitcase! I have the carry on and it's been amazingly durable over the past 3.5 years since purchasing it (I've put a LOT of miles on it and sometimes check it). I did have an issue with my battery at one point but it's not something I used or remembered to charge often. Still worthy of 5 stars.

  • I'm an avid traveler and have always loved my Away luggage. In the beginning, it was completely perfect! After a few trips, I noticed very visible wear and tear. Beyond that, the wheel caps on two of my suitcases popped off. Overall, I still like the product, but given the price I wish it stood the test of time.

  • I purchased my first piece of Away luggage, the bigger carry on, in 2016 and shortly after purchased the large suitcase. Would highly recommend! -the hard shell is sturdy but does not add too much weight -can fit more clothes/items then a traditional suitcase -extremely durable, have traveled the globe 6 times a year or more and both pieces have held up over time -great customer service

  • I think Away is worth the hype! The suitcases are really durable, and the inside mesh dividers are super functional, as is the zipper lock. I think that they are definitely the best-looking luggage out there today.

    Feedback

    - battery is too heavy - light colors scuff easy - my custom paint monogram chipped immediately

  • I have had the aluminum bigger carry on for 4 years now and I know its going to last many more. It's incredibly durable and rolls exceptionally well.

  • I've bought 4 suitcases from Away over the years and they're all still in good shape. Functional, nice to look at, decent price. I'll keep buying them.

    Feedback

    Since they've become so ubiquitous, Away should really offer some kind of small personalization baked into the product. Whenever I'm at baggage claim, so many people have identical suitcases to mine. I'm nervous that one day someone will walk away with my stuff!

  • Love my away suitcase. Sturdy. Feels luxurious. Great wheels. Had stood up to many trips with no damage.

  • I have the large, medium and carry-on bags as well as the large toiletry case. Everything is super high quality and sleek. Absolutely love everything I've purchased. Additionally, I needed a new laundry bag when mine started falling apart and away was super nice and quick about getting me a replacement.

  • I love my away carry on suitcase. It looks great and it feels amazing. Their delivery was efficient and easy to Australia. Only frustration is that they no longer ship to Australia, and no where really acknowledges that they used to but don't anymore.

    Feedback

    I wish they shipped to Australia again.

  • I own a standard Carry-On, and it has been a good suitcase for my limited travels. Since I can't check the charger, I usually just always carry it in my purse, even when I'm not traveling. A while ago I lost the charger and when I happened to be in NY, I stopped by the store to purchase a replacement, and they gave me one free of charge. Great customer service!

  • Somehow Away made luggage cool. They've inspired a lot of copycat brands mostly because it's really expensive for what you get. It's rugged, customizable and mine hasn't broken in the last three years. It scuffs easily but otherwise, I have no complaints except the price.

  • I have two Away suitcases and the backpack. They're very convenient, look sleek, and are high quality. The suitcases are fantastic for overpackers, as their compression system is very helpful and the mesh zipper has yet to rip no matter how much I stuff in there.

  • I loved my luggage when I first got it. However, it did crack when I checked it. That being said, Away immediately replaced my luggage and was loyal to their integrity and brand with great customer service.

    Feedback

    Sturdier luggage.

  • I have a pink carry on and it's gone through quite alot and still good as new! Love my matching briefcase that slides on the handle. It's perfect for work travel - though I'd probably pick a color that scuffed less easily.

    Feedback

    The built in battery is almost useless considering you have to take it out before boarding every time. It's basically a portable battery sitting in my purse/at home now.

  • I have owned an Away Bigger Carry On Since 2018 and have taken it on many short and long haul flights. I love the built in lock, the 360 wheels and how much I can fit in it. It looks pretty much identical today to the first day I got it. The zippers work perfectly. If it gets any marks it can be rubbed off easily. The rechargeable battery is great and can charge my phone more than 2x. It's one of the best gifts I've ever received. I love that the bag has a lifetime warranty.

    Feedback

    The handles have got a little sticky moving up and down over the years. A built-in scale like Beis luggage to let you know if you're overweight. The rechargeable battery died after 4 years and I bought it for around $65 CAD with tax. It would be great if this product was cheaper than another option I could find on the market.

  • The design is sleek, fashionable, and durable. The interior of the carry-on is spacious and can hold quite a few items. Their customer service was really great when there was a mix-up with my shipping address. They fixed the problem quickly, and I was so grateful.

  • I recently took the plunge and bought the big Away suitcase for a trip to Europe. It was the perfect travel companion for my two week trip, fit everything I need (including everything I bought when there) and I love that it includes a clip-in laundry bag for easy use while traveling.

    Feedback

    The only thing I wish the suitcase had is more inner compartments for organization. I found packing smaller items like jewelry bags, etc. have potential to get moved around a lot / crushed in the big open compartments.

  • Forever yes. Their warranty is chef's kiss. The colors so much fun and the limited editions are a must.