Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate hardshell protection
  • Smooth 360-degree spinner wheels
  • Thoughtful interior compression system
  • Responsive, generous warranty
  • Scuff-prone exterior surfaces
  • Occasionally wobbly telescopic handle
  • Intermittent zipper durability issues
  • Battery compartment usability drawbacks

Away earns strong reviews for durable, lightweight hardshell luggage with smooth 360° wheels, smart interiors (compression panel, mesh divider, laundry bag), and standout customer service with an easy, often-praised lifetime warranty—yes, it’s good and it works for frequent travel. Reviews also flag weaknesses: shells scuff and scratch easily (especially light colors), some wobble or sticking in the telescopic handle, zipper or interior-clip failures on occasion, and the ejectable battery’s limited usefulness due to airline rules and occasional fit issues.

AI summary based on Thingtesting reviews

1,379 reviews and posts

  • Another brand that I'll admit I thought was all hype but I absolutely love my Away suitcase. If you buy a good piece of luggage, you shouldn't have to think about it at all. We've had ours for YEARS now and it still looks brand new. I love the functionality and ease of use.

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    More colors!

  • I loved my bag when I first bought it, but if I could do it over again, I would choose a darker color. The eggshell color I chose has a ton of black markings on it from travel that are really hard to clean. Aside from that, my Away roller is perfect for carrying on the plane, I am able to easily pack a ton and love that I can charge electronics on the go.

  • I have several Away luggage. I love the aluminum edition the most. It looks as nice as Rimowa's luggage although I think the quality is a bit lacking. I think it's not as sturdy as Rimowa's but the looks are as nice as Rimowa's.

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    The looks are great but the quality is just ok when you think about its price range.

  • I have a small hard-cased dopp kit from Away that I travel everywhere with. It's a good size and keeps everything in it safe on my travels.

  • I love the limited edition collections they drop around the year. I bought my first pair of suitcases with them and I cannot be happier. I love the color that I got. I get compliments every time I travel, I managed to grab the two color suitcases on the green.

  • Love this suitcase and the best part is the lifetime warranty

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    Handle

  • Use this carry on every time I travel. Has held up very well and easy to pack in. Also looks great

    Feedback

    Gets a bit banged up if you check the bag and there are noticeable scratches.

  • Honestly, this brand is way too overhyped. It's an average quality of plastic. I'm not thrilled with my bag.

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    Quality.

  • One of the best suitcases I've bought. Though the price can be high I think it was worth every penny.

  • Got the suitcase without the battery to avoid those travel snafus. It’s nice and high quality only experienced minor issues.

  • I went to a store to actually buy these. I saw all the adds and was so impressed. Plus they look so cute! Functionally is high, great laid out interior. Packing cubes are not necessarily innovative or included but a nice add-on. I was willing to pay a higher price for a higher quality product that would last. I keep my luggage for years. But when I went to the store they had several models of various sizes (not just 1 suitcase) that were all dented. The corners seemed to pop inwards. The outside is made of a hard plastic, which should be durable but it makes me suspect the quality of the hard shell. Especially for that price! It shouldn't do that. I don't want to have that ugly problem in the future. Also they will customize your suitcase to have your initials/name printed on the outside of the bag. I thought that would be really cute. They had a whole display with several suitcases monogrammed. But a majority of them (not just 1 or 2!) had the words peeling/chipping off. All these suitcases are just displays in a store, imagine how their suitcases would stand up to being checked in at the airport or on the luggage carousel? Dented and chipped? I asked the sales person and she said "Oh that happens sometimes". I told her "Really? Seems disappointing". She just shrugged! Didn't even speak to defend her product. If people who work there do that, that is a sign. I left the store. Honestly for $275 I can go to Macy's get a standard boring suitcase that would be a lot more durable. And now there are other suitcases on the market with even more innovative pop up closet interior for packing... so Away needs to step their game up in the luxury travel space.

    Feedback

    Make it more durable to be worth the money. Substance over flashy, trendy packaging and advertising.

  • Great suitcase! Super easy to walk anywhere with the convenience of the portable charger.

    Feedback

    Wish there was a cleaning program or touch up bag program.

  • I started off with the small carry-on in pink which got me through so many 3-day-weekend trips and 2-week vacations. It was incredible how much I could fit in such a small bag. I eventually upgraded to the big carry-on in beige as I refuse to check in a bag since I started traveling more and it’s been amazing! I love how easily I can organize everything into the 3 compartments and I’ve never felt like I was lacking space. Did I mention the ease or rolling?! I can never go back to another bag.

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    It’s hard to find something wrong in the bag…

  • Exceptional luggage that is sleek and stands the test of travel. These bags are spacious on the inside, and the cleanable, rugged exteriors are strong enough to stand any tossing or throwing baggage claim may send its way. The charging blocks are high quality, mine has held up and still holds a full charge after 4 years of use.

  • Having a lifetime warranty is a great feature. I've used it and it was so easy

    Feedback

    More diverse color options

  • love this larger carry on suitcase - it truly is the perfect size. the interior pocket design / system is so practical! looks great for travel as well, and very durable (doesn’t show wear).

  • I’ve had my Away luggage (bigger carry on, medium, and large) since they launched. Customer service is incredible and fixes any issue. Love these more than more expensive brands!

  • I've had my away carry on for over 2 years and its still going strong! Even though its not the bigger size, the hard shell fits quite a bit and I've never had issues with the zipper or any of the compartments when its fully packed. Built in charger is insane and holds a huge amount of power - have used it for myself and my friends without it ever dying.

    Feedback

    I got the black color, and there are some scuffs and visible damage from use over the years. This would likely happen with any suitcase though.

  • I just got the checked in luggage but have not used it to travel yet. First initial thoughts is that it is extremely lightweight. I've also gifted my best friend the carry on and she seems to like it alot