Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate hardshell protection
  • Smooth 360-degree spinner wheels
  • Thoughtful interior compression system
  • Responsive, generous warranty
  • Scuff-prone exterior surfaces
  • Occasionally wobbly telescopic handle
  • Intermittent zipper durability issues
  • Battery compartment usability drawbacks

Away earns strong reviews for durable, lightweight hardshell luggage with smooth 360° wheels, smart interiors (compression panel, mesh divider, laundry bag), and standout customer service with an easy, often-praised lifetime warranty—yes, it’s good and it works for frequent travel. Reviews also flag weaknesses: shells scuff and scratch easily (especially light colors), some wobble or sticking in the telescopic handle, zipper or interior-clip failures on occasion, and the ejectable battery’s limited usefulness due to airline rules and occasional fit issues.

AI summary based on Thingtesting reviews

1,379 reviews and posts

  • Purchased 3 large suitcase for each member of the family and it works so great. Lightweight, elegant design, easy to fit a lot of clothes with the compression system, it stays organised. Love it. Will be the carry on soon.

  • I have the carry-on and large suitcases and they have both withstood lots of international travel. The wheels are so smooth even after 3+ years of wear and tear and the internal compression system allows you to store so much stuff. Only giving this product 4 stars because the lock on my large suitcase stopped working after 2 years but customer service says it can happen because TSA opened it incorrectly. They did offer to fix the lock but this happened right before COVID and I haven't been able to get it looked at. Overall, great product and customer service.

  • So I didn't buy it direct. Actually found these at a goodwill for super cheap. Use them all the time! Design is perfection

    Feedback

    pricey!!!

  • I have two sizes--the carry-on and the checked size (the smaller of the options). Both have been with me for years, and have been entirely reliable. I love the sturdiness of the exterior, the compartments on the interior, and the handy laundry bag tucked away in the pocket inside. The wheels are sturdy and make for smooth sailing, and the portable battery has turned out to be clutch to carry with me during travel days.

    Feedback

    I would love there to be an interior pocket for a laptop. And possibly a more scratch-resistant exterior.

  • I've had my Away for years and it's lasted extremely well. Love the look.

    Feedback

    I didn't use the included inserts or the battery pack.

  • I have the bigger carry-on and it is great for a week away. On larger flights, it fits in the overhead and for more regional flights you can gate check. I also have packing cubes which allow me to pack in an even more organized way

    Feedback

    The outside needs to be wiped down because it picks up dirt from the airport

  • These suitcases are okay, I own two and they hold up just fine if not showing a bit of wear on the outside. They haven't broken which is great. I don't typically have much love for luggage so overall I'm a bit ambivalent.

  • My American Tourister bags are no more now that I've used Away's bags! Very elegant modern design and rugged hard plastic material makes for a very good travel option. Highly recommend not only their bigger suitcases, but also their other accessories.

  • this is the only luggage i use. it is the best investment and i have had it for 5 years now. i travel a lot and the wear and tear is not apparent at all. it looks new and i have not one complain about this bag.

  • My suitcases have not stood the test of time unfortunately. I got a huge indent in my carry on size when I had to check it on a trip. I still like the overall look and function of the suitcases, but now there are so many other similar options that I will probably try something else in the future.

  • I’ve loved my away suitcase. It fits within the top area as a carryon and the wheels work well. I also love the cute colors and the charging port.

  • I love this suitcase. I bought the carry on and the large for longer travel. The Away Brand thought of everything and their luggage looks so sleek. I have gotten many compliments and would definitely recommend!

  • I have the away carry on and it is the best piece of luggage i have ever owned. You can stuff it to the brim and the though zipper and outter shell make closing a breeze.

  • Indulge in a tasty, low-sugar treat that won't leave a strange aftertaste like some electrolyte drinks.

    Received a free product from Away
  • Refreshingly delicious without the sugary guilt; unlike other electrolyte beverages, there's no funky aftertaste!

    Received a free product from Away
  • The built-in battery pack is a game-changer. No more hunting for outlets at the airport.

    Received a free product from Away
  • I absolutely love this luggage! It's super stylish and durable. I took it on a weekend trip, and it held up beautifully.

    Received a free product from Away
  • the luggage is super stylish and durable love how easy it is to travel with these bags

    Received a free product from Away