Aritzia reviews and discussion

Absolutely awful to deal with. Bought some items for my daughter online on Black Friday. They don’t fit, so we returned them. The only option was store credit. We are waiting to reorder until we get our credit. We called. They confirmed they received the shirt and pants back. However, no credit for the pants. Just the shirt. We have lost track of how many times we have called. They have confirmed they have the returns, but they must investigate before they refund the pants. After several calls, we still have no credit. Worst service I have ever received. Still no resolution or response. So looks like I’m making another phone call. Also working on disputing with credit card as that seems to be an easier route to get this resolved at this point.

Customer service has always been good here up until now. I ordered pants and a sweater and the sweater was too small. I looked for return details on their site the next day. To make a return or exchange you have to contact customer service because there is no way to do it on your own. I emailed saying I wanted to exchange the sweater for a larger size. I received a return email telling me my options - one which was to mail the item back but they didn't include a shipping label. I sent two more emails requesting a label. A shipping label wasn't emailed to me which would be the easiest option but instead I received a phone call from a representative that used the word amazing about five times before getting to any point of help. When I told her I decided to return the sweater instead of exchanging it for a larger size all the “amazing” too many words attitude ended. She informed me that I would receive store credit for my purchase. I resisted telling her I'm well inside the return window and wanted a refund. She agreed giving me attitude for what reason I don't understand.

I LOVE Aritzia. Making the transition into full-time work right after college intimidated me a lot, especially since I still had so many going out clothes that weren’t necessarily workplace appropriate. Aritzia clothes seamlessly walk the line between classy office wear and everyday clothes, and the quality in my experience has been very good. Pictured is me in a bodysuit I originally purchased for sorority recruitment that I have worn SO often since at work and in my daily life. Definitely pricey, but worth it for me.

Saw a TikTok that said the Wilfred socks and were the new "it socks" of the summer, so I immediately ordered the Plush Crew 3-pack. Absolutely love the burnt red color and the ribbed knit fabric. Super comfy, thick but not too hot, and definitely cozy. Plus, got it on sale in between seasons, so can't beat it for that price!

I love the quality of Aritzia, it stays in good condition for a long time and is worth the money. The only complaint I have is how obviously commission based the sales staff is, no matter the location [I've lived in Canada and the states and been to multiple] the staff is typically very kind, but also very overbearing at times. It is difficult to go in store just to look around without being approached multiple times

THE FIRST BRAND THAT COMES TO MIND WHEN I NEED ANY PIECE OF CLOTHING.

I used to shop here alot as a teenager, but recently I found their clothes are not made with quality fibers and fall apart. Also the sizing has been odd.

I used to like shopping at Aritzia but not anymore. Why wouldn't they put mirrors in the fitting rooms? I want my privacy when trying on things. Wilfred slip dresses are amazing tho (had mine for years, and it still looks perfect)

Good basics but at a little too high of a price point. If you can grab things on sale they are definitely worth it! Try to shop in store as the quality can be hit or miss.

Overall, I like Aritzia for their basics. But I LOVE their Sweatfleece and TNA GOLDEN athleisure lines. Obsessed is an understatement. Such great quality.

They have really cute clothes, but the in-store try-on experience is awful. They do not have mirrors in the dressing room, so you have to come out to the main mirror with everyone else. It's made me not want to shop in stores & then online, they run so many products as final sale, so I am hesitant to purchase as I am between sizes. I wish they would change up the instore experience, I would buy so much more!

Their return policy is bonkers + their customer service is so bad that it made me never want to shop there again. The pieces are cute, but not unique enough for me to not be able to find them somewhere else.

Their clothes are pretty cool

great but quality is not worth the price for certain items and inconsistent

I own a few items from Aritzia- a Wilfred dress and some TNA workout clothes, and the quality is excellent.

I wish Aritzia would be more innovative. Designed are sleek but boring

I bought a coat and I was extremely disappointed. I washed it following the instructions and it had gotten messed up and ruin and ripped in some spots and the threading was coming off and this place does not want to do a return or even an exchange and it’s sad to spend so much money on such a “good coat” and you get some bullshit ass service. Their return policy is bonkers + their customer service is so bad that it made me never want to shop there again. The pieces are cute, but not unique enough for me to not be able to find them somewhere else.