Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, flattering frame designs
  • Seamless home try-on experience
  • Consistently excellent customer service
  • Durable, long-lasting eyewear
  • Scratch-prone lenses durability
  • Frames loosen and stretch
  • Limited inclusive fit options
  • Occasional heavy, nose-slipping fit

Warby Parker earns strong reviews for stylish, durable frames, an easy buying experience (notably the at-home and virtual try-ons), and consistently excellent in-store service and adjustments—so yes, the brand is good. Reviewers also flag weaknesses: lenses can scratch or smudge, frames may loosen or feel flimsy for heavy daily wear, fit can be tricky for low-bridge or small/wide faces, and home try-on availability can be limited.

AI summary based on Thingtesting reviews

1,750 reviews and posts

  • The first time I used WarbyParker was plenty of years ago and I did the try on box that was delivered to your home. So far I have two pairs of Warby Parker glasses and I am absolutely obsessed with them. I don’t have eye insurance so I used their app to get my prescription renewed when I bought my second pair of glasses which was extremely convenient. Whoever is in charge of their branding, and marketing, deserves a raise because they are doing such a great job of meeting the needs of their target market.

  • I have purchased glasses from Warby Parker many times. The shipping time is always fast and if there is a mistake, they are incredibly proactive in resolving the issue. My glasses had been stolen from the package while in transit and they replaced them with no push back. Quality frames for a great price.

    Feedback

    It can be difficult to try and figure out measurements online so when I was actually getting my eyes tested, I took measurements of frames I liked in the doctor’s office to compare with what is online at Warby Parker. They do offer the ability to have a few sets of glasses delivered for at home try on but I am impatient and that is not on them

  • Super easy to find stylish glasses that fit well and are good quality. Prices are reasonable, especially if you’re like me and have a high prescription.

    Feedback

    I’d like to see all the lens thickness options when I’m checking out.

  • Had my eyes checked here. The doctor was very nice and did a good job. I picked out my glasses and had to have them shipped to me which was slightly annoying. I like the case and cleaning cloth that came with my glasses. I’ve had them for 6 months so far and everything has been fine other than the fact that I quite frequently have to tighten the screws so the arms don’t get floppy.

    Feedback

    As mentioned above I had to have the glasses shipped to me which meant in order to get them fitted to my head I had to bring them back to a store which was also a bit annoying. However, once I made it back to the store, the employee was super helpful and took care of my glasses right alway.

  • I’ve owned three pairs of Warby Parker glasses. They’ve all been stylish, durable, and are actually a reasonable price. Will not be taking my business anywhere else any time soon!

  • I got my first pair of Warby Parker just a month ago, the fact that I will be wearing glasses at the age of 25 was stressing me out but the moment I stepped foot at the store, I was relieved. The staff is super friendly and I knew which glasses I wanted already as their website allows you to try the glasses on beforehand. Incredible customer service and a super smooth experience. They have so many options that now I will be buying more glasses!

  • I purchased my first pair of prescription frames recently at their store on 3rd street in Los Angeles and the experience was exceptional. The two people that helped me were knowledgeable. They allowed me the time to research frames without hovering over me. Once I decided on a frame the process was quick, efficient and effortless. I received my glasses two weeks later after being updated twice on the status via email. The frames arrived with progressive lenses and were perfect. The value was also impressive. They are the real deal on quality value and service.

    Feedback

    Design could be a bit stronger - frames could be a little thicker.

  • I love the style, quality, affordability, and modernity of its stores.

  • My favorite blue light glasses! Great quality and design. Pricing is on the higher end.

  • I absolutely love this brand! you get the luxury look without the price tag.

  • I love these glasses their fashionable and affordable

    Feedback

    I think the product is great as is

    Influencer for Warby Parker
  • Great quality product, amazing customer service.

    Feedback

    A few more classic styles

  • Love this brand. I shop for my kids and my readers every year.

  • Warby Parker makes quality glasses at an affordable price. The first time I tried them was to get prescription glasses. They have great customer service at their locations and online. I tried the Tallulah sunglasses because they’re cute but also affordable and good quality. Anything from this company is usually a good buy!

  • High-quality frames at a great price. Their customer service was incredibly helpful when I went into the store to test frames. I haven't personally tried their at-home service, but I have friends who have said the process was a breeze. I think this brand is great for all ages.

  • Great and easy to get glasses! Ship right to your house.

    Feedback

    I wish they had a recycling program and I also wish if you purchased a pair they could replace the lens prescription.

  • I don't wear glasses, so I've only had blue-light protection glasses from Warby, and they are sleek! All of the designs are great, I like they offer a try on at home option online, and they're definitley high quality! They are expensive, so may not be the best option jsut for blue-light... but this is a solid eye glasses brand!

  • Warby Parker is amazing! The glasses are stylish, high-quality, and affordable, with a great range of frames to choose from. The virtual try-on feature makes shopping so easy, and the home try-on program is a game changer. Customer service is always top-notch, too! Highly recommend!

  • Warby and Parker have really cute designs and fun colors for their glasses. Unfortunately for me a lot of them didn’t fit to well to my face and so I ended up going with another brand that got the frame off my face and was wider in the frame make.

  • Good quality product for a fair price. Had to change my prescription and they were very helpful.