The Ordinary reviews and discussion

4.5

93% of reviewers would recommend to a friend

Reviews mention

  • Effective acne-clearing serums
  • Hydrating, lightweight hyaluronic serum
  • Powerful exfoliating acid treatments
  • Minimalist, reliable packaging
  • Occasional sticky serum textures
  • Harsh actives for sensitive skin
  • Pilling under makeup occurs
  • Inconsistent retinol performance

The Ordinary earns strong reviews as effective, ingredient-forward skincare that improves texture, hydration, acne, and clarity—standouts include Niacinamide 10% + Zinc 1%, Hyaluronic Acid 2% + B5, Glycolic Acid 7% Toning Solution, AHA 30% + BHA 2% Peeling Solution, and Squalane Cleanser—while minimalist packaging appeals. Reviews also flag downsides: some formulas feel sticky or pill, actives can be harsh or confusing to layer, certain products (retinols, vitamin C, hair care) underperform for some, and a few report irritation or breakouts.

AI summary based on Thingtesting reviews

2,522 reviews and posts

  • Ther Alpha Arbutin has helped me lots with my hyperpigmentation. I am running out of my second bottle, it's a staple in my skincare routine!!

  • My go to for multiple single ingredient products so I can use them as needed. The lactic acid serums are both great. The HA moisturizer is perfect for dry skin. I’ve not used every product they make but the ones I have tried are all good.

  • I had the niacinimide and it worked really well for my skin type. I don’t let myself run out of this one.

  • I love the AHA 30% + BHA 2% Exfoliating Peeling Solution. My skin has never looked better. I use it about once week for the most glowing skin

  • I use the retinol, niacinamide, and glycemic acid toner and they allow work amazingly. Have yet to find a cheaper alternative to any of them!

  • These brand is great. The prices are much less expensive than other brands, but the products work just as well. I have been impressed with everything I tried.

  • I like that the price is inclusive on most of their products, but my reason for not giving them a 5/5 is the strength of some their formulations, sometime when the active ingredient is over 10% it gets absurd to use on your skin repeatedly, but most products are winners, esp the toner

  • You can't beat the quality for this price, but just be sure to chat with someone from the store to make sure you're putting the right combination of products together for morning/evening routines. Amazing no frills products!

  • Really nice affordable skincare, high quality ingredients for almost every skin concern

  • I've used quite a few products from The Ordinary and I've always loved: - Minimalist design and marketing approach - Affordable pricing - Effective formula

  • I tried the ascorbic acid, glycolic acid, alpha arbutin and retinol.. I just feel like its not worth hype! I love the prices and packaging tho...

  • Love their products! They are very affordable and I have very sensitive skin. Everything I have used from them has helped my skin tremendously. My favorite product is their hylauronnic acid!

  • Great prices, good quality. sometimes the amount you get is a bit small, but for the price worth it.

  • Good quality formulas for cheap. As the name implies, no frills, nothing fancy. My one repurchase is definitely the AHA BHA blood mask.

  • I love the affordable pricing and high quality products. Specifically, I love their Salicylic Acid 2% Solution for my combination skin.

  • The Ordinary's Squalane Cleanser is seriously the gentlest and best cleanser out there. Their new shampoo and conditioner are amazing too. Honestly, everything I try from The Ordinary is top-notch quality at a killer price.

  • I like how affordable and high quality the products are. I especially like the niacinamide serum and the lash and brow serums. However it can be a little confusing picking out what to get and how to put a routine together

  • Love the hyaluronic acid 2% + B5. Great product and a great price. My daughter is an aesthetician and she encouraged me to use it. It has helped my oily yet dehydrated skin.