The Bouqs reviews and discussion

Bouqs was the first non-traditional online florist I used, and I still send and receive Bouqs regularly - the price and the modernism of the floral arrangements work well in most occassions.

These flower arrangements bring me so much joy! I have a subscription and get a new bouquet every 2 weeks. They come in a package without water and come to life after about 1-2 days in fresh water. They continue to bloom for about a week and last really well. The flowers are beautiful and I love that the options are revolving throughout the season. I send these as gifts for holidays and they are truly spectacular. The price is unbeatable for the quality and selection.

My daughter-in-law and son in NJ sent me, in CA, a bouquet of flowers for Mother's Day. The arrived earlier than expected, but they arrived almost dead. They were shipped 3 days before I received them and they were not in any water - AT ALL. They arrived in terrible condition, and they were dead the next day. So sad!! I took pictures of the flowers, and sent the photos to the local florist who sent them. I never received a reply. Talk about poor customer service. I would tell my son to dispute the charge, but I don't want to upset them when they tried to do something nice. I would rate this company a 0 if it was available.

The photo speaks volumes! Mothers day from my son who is not local and if he could only see the crap his money buys from this company. One flower brown and wilting right out of the box, after a few days in the vase one sunflower didn't even open and the whole bouquet just looks pathetic. Don't want to say anything to him and risk hurting his feelings. Going to try and convince him to just order directly from a local florist next time as nothing he has ever sent from this company is nice.

The flowers arrived with thorns and leaves, unassembled. The flowers advertised were a beautiful bouquet, what was received was a box with some poorly packed, ugly roses. It is expensive and bad quality.

I was really disappointed when my husband sent me a picture of the followers I sent him for his birthday. I spent $113 on these.Would not recommend.

Mostly bad. Usually several flowers are droopy or dead. Roses almost always have brown around edges. Today one came moldy! 4 days shipping from Columbia! Not the US people!! Finally told my daughter to save her money and cancel. My dad grew commercial flowers in US so I know these are bad and cheap. In the pic below you can see where they clipped the old white little mums off the stems. Several never open, even when I take extreme care to cut and change water.

I'm a first time customer (and a bit skeptical to order again). From their website, I ordered 24 roses deluxe for my Mum for Mother's Day. The site confirmed my order and provided a promise delivery date (with tracking information) . The delivery date confirmed it would deliver 2 days before Mother's Day (which was no issue). On the day it was supposed to deliver, the tracking was not updated (it was in a holding pattern) but more importantly the flowers did not arrive. I immediately contacted customer service (via email as I'm not located in the US) for course correction. They responded in a reasonable time and offered a replacement bouquet (of my choosing that was similar in cost) and a free bouquet upgrade. I chose a replacement bouquet of roses that was upgraded from 24 roses to 32. And acknowledged the flowers were going to deliver four days after Mother's Day. When I received the new tracking number, I noticed the delivery was coming from Ecuador and they were sending volcanic roses. Because of the failure to fill and deliver my initial order, below is my rating: 0 star: ability to fulfill an order 0 star: ability to deliver on the promise date 1 star: customer service for quick response and quick to course correct 1 star: quality of flowers 1 star: customer satisfaction - my mother was impressed with the bouquet and she loved the bouquet - albeit 4 days late side notes: customer service is good with dealing with damage control. Yet, they did not offer a full refund (which I'm sure I could have received if asked but I didn't ask because it was more important to me that my mother received flowers). They did acknowledge the significance of the day, so it was disheartening that the arrangement arrived late. But on a more personal note, I don't live on the same continent as my parents and I see them about 1x a year. The Bouqs customer service & customer support outweighed what their business is set up to do: Which is to fill an initial order and deliver it on their original promise date. I do hope the company improves their fulfillment issues, but I will say in my case - the roses they delivered were beautiful and more importantly my mother was happy to receive them.

Received them as a mother's day gift. Very disappointed. A lot of wilted and dead flowers. Talked to someone who finally reimbursed him 50%, should have been more. He could have gotten better flowers from the grocery store for a lot less money. My son felt so bad. And to top it off, you don't even get a vase.

Last night I ordered flowers from The Bouqs, they were delivered today, 3/16/24 to my aunts house. My aunt sent me the pic of them, they look terrible, nothing like the ones I ordered. As you can see on the pic I added here, please see below, the flowers on the top is the pic of the flowers delivered to my aunt by Bouqs today, the pic at the bottom right is the pic from Bouqs website. Not only I wasted my money but I also sent my aunt such terrible looking flowers when I was hoping to send her beautiful elegant flowers. This company is a scam, as other reviewers stated as well. I will complaint about them to BBB. Please do NOT buy from this company.

Flowers delivered were absolutely unacceptable and a disgrace don't even buy from this company because they look nothing like the pictures on their website. Complete embarrassment. No refund was given

Got flowers from my kids for a birthday and they had no water and were half dead on arrival. I contacted them and all they offered was a ten dollar credit. Never use these people anyone who works with flowers knows you can’t ship with no water.

The flowers I received last few months are getting lesser and quality are significantly lower and this month i just received was some lifeless and lot empty spots in same vase I usually use every month they delivered. So disappointing but buy from regular supermarket has more volume and I can choose myself so we are unsubscribe today.

On Monday, January 15, 2024, I was the recipient of a Bouqs arrangement as a thank you from a friend. Upon opening the shipment, I noticed that a few of the flowers were "lifeless" and essentially dead upon arrival. However, I picked out the rest of the flowers, trimmed them and put them in an arrangement and then took a picture and texted it to my friend. She immediately texted back indicating that it was not was she had ordered and provided me with a picture of what she had ordered. She then contacted Bougs with the information and was advised by Bougs that they would be sending me a replacement bouquet. I received the replacement late last night, Monday, January 22, 2024, and the flowers were brown and lifeless. I put them in an arrangement and sent the picture to my friend. I advised her that I would be writing a review in that I felt she had been ripped off and that if I were her, I would dispute the credit card charge for not having been provided what had been represented online. I can get better flowers at the market that last a helluva lot longer. If I could I would provide a picture of the flowers that I received last night as they are dead. Don't waste your money on The Bouqs!!!!!

I just got my first bouquet today, and have to say I was incredibly underwhelmed. It contained three roses, all of which were past their “sell by“ date.. Even after three hours in the water, several of the flowers were completely wilted. Beware

My husband bought me flowers for our anniversary. First, they were 4 days late. When they arrived some of the stems and flowers were moldy. The roses had already dropped most of their petals in the box. The tulips were droopy and never perked up. There were some irises that were ok, but the ones in our yard are better. The flowers were literally zip tied in two bundles, so unless you can arrange them yourself it certainly is not going to look professional!!! Not sure how customer service will be since we just contacted them. I don’t have high hopes.

Ordered peonies which I am aware arrive in bud form from every florist I've ever used. These were some of the most pathetic flowers ever. Edges of buds were nasty burnt brown on about half. Took off outer ones as suggested and the inner ones looked worse. 3 of the stems were in full bloom and dropped nearly all of their petals within an hour. I sent pictures and was told this is normal. This is NOT normal. I will give it the 2 days they asked me to wait to send additional photos but I'm not happy. I have never been so disappointed in a floral purchase and will not buy again. I could buy better peonies at the grocers, if they had any!!!!! This year none of the florists in my area will be getting peonies because of supply issues so I took a chance with Bouqs. Never again.

My daughter sent me flowers for Mother's Day. I couldn't wair to see the magnificent blooms promised in 1 to 2 days. I followed all the instructions perfectly, but the roses never bloomed. They hung their little heads like they've given up on life. I'm so disappointed.

My Daughter sent these to me for Mothers Day. They arrived Friday afternoon Some of the 2 dozen roses were already droopy and squashed. Now on Monday morning 12 of them are Dead. The customer service was hardly up to par. You must text with what I'd call a bot. Kept repeating the same thing over and over This is not the service we intend to give, but we will learn from this and do better in the future. Well someone else may benefit but not me, as I would never order flowers from them again. Very Poor Quality.

Flowers sent to my wife from our three adult children for Mother’s Day. Flowers were awful, dehydrated, and mopey.