The Bouqs Co serves as an online flower retailer that delivers flowers and plants fresh from eco-friendly, sustainable farms to consumers' doorsteps.

The Bouqs offers fresh flowers and subscription services which some customers appreciate, but the brand faces criticism regarding the quality of flowers, delivery issues and customer service problems. The discrepancy between what's advertised and delivered is also a major issue.

The Bouqs

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Bouqs

Plants & Flowers

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I shop Bouqs when I'm sending flowers to family and friends. I have had a good experience so far, but you almost have to buy the Deluxe as the regular size is really small (and expensive). Have not done the subscription.

I thought I'd try a flower delivery service for Valentine's Day.  The bouquet looked very nice in the picture.  It was much more expensive than I expected so I assumed they would be delivered in a good presentation.  Nope, they just come in a box and you have to cut and arrange them.  I guess I should have read the details closer.

The flowers were decent, but needed work to make them presentable.  I was kind of embarrassed that they didn't look as nice as I hoped so I went down to the local Safeway and bought another bouquet for less than half the price.  This service only seems useful if you live in an area that doesn't have many florists.  I'm mad that I wasted my money on a second rate bouquet.  I should have checked the reviews.

love their arrangements and have always had a great experience!

I ordered from them previously and have even received flowers from someone from Bouqs and the flowers I ordered came wilted and broken off the stems. For the cost, I was flabbergasted.

Fortunately I ordered Bouqs in NYC, where they were delivered fresh and same-day from their local store, but the vase and overall presentation looked nothing like the picture online. Oversold, under-delivered.

Horrible experience!!  My first order came in an everything seemed fine, but the flowers started wilting on just the second day!!  

I had placed another order to be sent to my mom and two days later it was randomly canceled, after numerous back and forth emails with the rep, they claimed that there wasn't a shop in the area and that I am to order through the "farm" so, that's exactly what I did.  Two days later, randomly a second email stating that the second order had been canceled for the same exact reason.  It would make a lot more sense to have the system read the zip code prior to placing an order.  So now I have two canceled orders (and they charge you instantly and refunds take up to 5 days).  The rep said they will send a complimentary order to make it right?!! HOW?!  The rep had literally just told me there is nothing available to ship to that location and then offers to send one for free???  Another couple of days go by and all this sudden the second order status is “Sending to the farm” and active, instead of “Canceled” as it previously showed.  Fortunately, I caught it and was able to cancel the order as I’d already done everything through 1800 flowers like I should’ve done to begin with!


DO NOT PURCHASE FROM THIS COMPANY.

The flowers you will receive look *NOTHING* like the pictures.  They'll come packed as if you purchased them from your local grocery store.  All you're doing is paying twice the price to have them delivered to you *WITHOUT WATER DURING TRANSPORT*. I purchased flowers from a local florist at the same time as Bouqs was shipped, just to be safe because I wasn't sure what I was going to receive.  The flower shop flowers look the same today as they did when they arrived (5 days later).  The Bouqs flowers are long in the garbage because they wilted 2 days after they arrived.

DO NOT SPEND YOUR MONEY HERE.

I ordered blue flowers, not one flower was blue and delivered a day late. This company is a SCAM. I will be getting a new credit card after this and reporting them. 

Last night I ordered flowers from The Bouqs, they were delivered today, 3/16/24  to my aunts house. My aunt sent me the pic of them, they look terrible, nothing like the ones I ordered. As you can see on the pic I added here, please see below, the flowers on the top is the pic of the flowers delivered to my aunt by Bouqs today, the pic at the bottom right is the pic from Bouqs website. Not only I wasted my money but I also sent my aunt such terrible looking flowers when I was hoping to send her beautiful elegant flowers. This company is a scam, as other reviewers stated as well. I will complaint about them to BBB. Please do NOT buy from this company. 

Horrible.. flowers are not as they are shown! My husband bought me flowers through this company, I told him they looked really nice! The price he paid for roses, that we’re not long stem big roses! They were tiny buds ,turned into tiny roses!Just Pathetic!!! !!Tried to send pic & work with them! Unprofessional, didn’t care, took my husbands money! Do not purchase, I take flowers classes for 6 years now, learned a lot, horrible quality, misleading..you will be disappointed like me & many others!! Buyer Beware!!

The Bouqs

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