4mo ago
Was a loyal samsung customer until I had a 2 month old 8k QLED tv panel fail. Was accused by some overseas call centre person of damaging it. Made over 8 calls to attempt to get the problem fixed to be told it was our fault ( even though noone has damaged the tv) and we had to pay 100% of the repair ( over $3k). Couldnt even ring me back, instead they sent a txt message saying it was my fault and i had to pay 100% of the repair costs. Was offered a 10% discount voucher if i wanted to purchase another samsung product instead of assisting in repairing the tv. Absolute poor customer care samsung, you have lost a very loyal customer as well as others whom I have shared this with. Have also reached out to samsung for a response or even mediation to which they didnt even acknowledge or respond. Good job and excellent customer service samsung!
