REI earns strong reviews and proves a reliable destination for outdoor gear, praised for knowledgeable, attentive staff, an intuitive website with helpful product reviews, and high-quality assortments for activities from camping to backpacking. Reviews also flag drawbacks: higher prices, limited clothing size range, and a desire for more bespoke brands, though members laud the generous return policy and in-store fittings that help dial in the right gear.
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I’ve had a great experience using the REI online platform. The website is easy to navigate, product information is detailed, and the reviews from other customers are genuinely helpful when deciding what to buy. Checkout is smooth, shipping updates are clear, and everything I’ve ordered has arrived exactly as expected. It feels like the same thoughtful, customer-focused experience REI is known for in their stores, just translated really well online.
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Let me start off by saying going to REI is an experience and I have never walked out of the store dissatisfied with the service I received. They really do care about their customers and want to get you the help you need. Rather you end up purchasing from them or not they are there to answer your questions, and when you talk with their employees they treat you like you are the only person on their agenda and give you all the time you need. They have the best return policy for members and really do sell quality products. My Dad and I purchased our hiking backpacks form them prior to hiking the grand canyon. I had gotten fitted elsewhere, but my Dad got fitted at REI and he hands down got all the help he need. They helped him compare brands, products, and ultimately got him fitted for just the right backpack.
REI has such an insanely good array of offerings at all prices. This is the best spot to go before a camping or skiing trip as it has everything I needed!
Really great one stop shop for camping and sports materials and gifts for outdoorsy folks in your life. Really great sales too!
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What is REI?
REI makes outdoor gear and clothing.
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