REI reviews and discussion

Let me start off by saying going to REI is an experience and I have never walked out of the store dissatisfied with the service I received. They really do care about their customers and want to get you the help you need. Rather you end up purchasing from them or not they are there to answer your questions, and when you talk with their employees they treat you like you are the only person on their agenda and give you all the time you need. They have the best return policy for members and really do sell quality products. My Dad and I purchased our hiking backpacks form them prior to hiking the grand canyon. I had gotten fitted elsewhere, but my Dad got fitted at REI and he hands down got all the help he need. They helped him compare brands, products, and ultimately got him fitted for just the right backpack.

I like REI. If I have any outdoor activity needs, they are one of the first places I look for quality products that will last. My husband and I purchased our Osprey backpacks at REI and have not been disappointed with how they've held up. REI has great service and knowledgeable staff.

A great store to purchase outdoor items! The variety of camping items is so much greater than other outdoor stores. They also offer great sales compared to other places!

Had real issues with an order. Not REI's fault, but my own ! I ordered 2 gifts for my son, one being a gift card. I didn't tell him I had. He apparently threw the card away, assuming it was junk mail, and the other gift was lost. I called customer service last night and the young lady I spoke with was Amazing ! She canceled the items and reordered in just a few minutes. No complaining, just an absolute gem, as it was Christmas Eve and she was working ! I've never been disappointed in any way, be it in store or online !

Really great one stop shop for camping and sports materials and gifts for outdoorsy folks in your life. Really great sales too!

REI has such an insanely good array of offerings at all prices. This is the best spot to go before a camping or skiing trip as it has everything I needed!

If there is anything that you get from this review, it is that you have to get the membership. It is just one-time $30 lifetime purchase & you get free returns for a year! That is no joke when you wanna backyard test some new equipment. REI is my go to for all my outdoor gear needs & I won't be stopping anywhere else ever.

Go in person if you can! The folks at REI often nail it on helping you find the best gear, especially if they can chat with you face to face, learn about what you're looking for, what size & shape you are for the best fit (recent backpacking experience for me!) etc. They typically have a great ambiance, awesome selection, and great sales + deals!

REI is a great store to shop for all your outdoor accessories and gear. Regardless of what you are looking for, REI offers high quality products at really fair prices. From camping gear to kayaking accessories, REI has everything that I need for my next adventure.

I love going to REI for all of my outdoorsy product needs. It's always the first place I think about when I need something new. I have bought hiking boots, clothing, backpacks, and camping accessories from them.

My favorite store for outdoor gear. REÍ garage sale keeps me coming into the store to find goodies that didn’t work out for others. They also have the best return policy to really give you an opportunity to try out the gear and realize if it is the right product for you or not. The staff is always super helpful and knowledgeable as they themselves are outdoor enthusiasts. Even for beginners who wants to get into a specific outdoor activity they have good starting points and classes to help get you outdoors.

Love going into an REI store. Offers several brand options for gear, but even their brand-name products tend to be really high quality. Every employee is also super friendly and are usually very helpful. Only downside is that prices tend to be high, especially when it gets into specific gear. Very easily can spend way more money here than you planned.

Everything you could possibly need to become an outdoorsy person! I like looking at their camp gear, I always find a handy tool I never knew I needed. Their mission is fantastic, and while it's a great company, there is definitely a price barrier to shopping there.

Long-standing brand, REI CO-OP has remained connected with younger consumers evolving their product offerings over time. The REI catalog offers a comprehensive collection of outdoor products, even for specialty expeditions. I would love to see them carry more bespoke brands. However generally they offer high quality products at fair prices. Their mobile app and website make it easy to find what you need for your next adventure.

Love this company. I'm a member of the co-op, get discounts very often, you'll get dividends at the end of the year, you can return anything! And the garage sales are amazing!!

Love shopping at REI, the staff is super helpful and a very large selection is available online and in store.

REI seems to be an awesome company that offers high-quality products. Their website is intuitive, and their co-op membership is reasonably priced and totally worth it, even if you’re not a regular shopper. I’ve enjoyed walking around their physical store, too. Everything is well-organized and attractively displayed. I interacted with several employees, both of whom were friendly and helpful. I was very impressed by the customer service I received. I bought some winter boots for my daughter that didn’t fit, then forgot to return them for MONTHS. When I finally made it to the store, I had no problem completing the return. They also honored an ancient gift card I had been hanging onto for about a decade. My only complaint is the narrow size range in the clothing they carry; it would be great to see more plus size and petite options.