Quay reviews and discussion

I own multiple quay sunglasses and I have a pair that I put my prescription in. I love that they are great quality, fashionable and at an affordable price. Love the celebrity collabs they do. Highly recommend.

I own about 20 pairs of Quay sunglasses. I keep them in my car, in my purse, in my travel bag, everywhere. I love the quality, not one pair has broken on me and I’m clumsy. The styles are always great and go with everything. They come with a case and some with a glasses cleaning wipe. Definitely worth it and they do have great sales too!

Love my sunglasses from this brand. They have some styles that look cool and can fit my low nose bridge. I've had them over a year and it's still working well.

I tried the High Key Large sunglasses and was not a big fan. The style and size of the frames are nice, but the nose pads dig in to the bridge of my nose and are uncomfortable for long term wear. I tried adjusting them and still have the same issue. When I tried to discuss with customer service they offered an exchange for store credit only. The lenses also have an odd warping effect when I’m wearing them, as if they have a plastic film over them. Not sure if this is because they are polarized or not.

I have purchased Quay sunglasses for several years. First time: in-store, second - from Quay, third from Quay and Amazon and this time, from Quay. In-store: no problems. You see exactly what you are purchasing. Quay (first direct purchase) - they sent me what I ordered but sunglasses has finger prints all over them (floor models, I am guessing) and one pair was "foggy" (something was in the tint that made one of the lenses foggy in a way that couldn't be polished or wiped away --> production flaw, I believe) Quay (second direct purchase) - was exactly what I wanted. Now, mind you, this was MAY 2023 (*** the date is important because of what happened next) Amazon - no issues (and if there ever are issues, Amazon doesn't jack you around on returns) Quay (third purchase; this was in JUNE 2023 **; I had to buy more sunglasses because I lost the others on a subway in NYC). I purchased the exact same ones, plus an extra pair. As ALWAYS, I purchased size LARGE. What I got was ALL SIZE "MINI" (see the attached pic --- the labels CLEARLY STATE "MINI"). I disputed the charge with my bank after non-response from Quay, followed by stupid response from Quay (see below). Essentially, what they replied with was: "we changed the name of all the sizes. What used to be 'mini' is now called 'large'" ----- So, now here is where the dates come into play: between MAY 2023 and JUNE 2023, they f*** changed their sizing names???? And I was somehow supposed to know this???? And why, then, was the virtual fitting THE SAME AS IT EVER WAS FOR A 'LARGE'???? At WHAT POINT would I have been clued into a size-name-changes being made by the business??? But do you think they apologized and offered to refund me EVERYTHING (including shipping)??? F*** NO. See the email exchange, below. My email exchange with Quay (and the infamous "Ben") June 27, 2023, I emailed: Please review my order, below Compare that with what I was sent (attached pic). What was ordered were LARGE (all three pairs - see below) What was received was MINI (all three pairs received - see attached pic) I need to know how to return these and get a refund. thank you. (( NO REPLY FROM QUAY )) On 28 Jun I emailed again: Your return system is not recognizing my order number or zip code. If I do not hear back by tomorrow morning I will contact my bank and dispute the charges and seek refund WITHOUT a return. Please assist me with this return. (( RESPONSE FROM QUAY BELOW )) Hi, ​ Thanks for your email. We now offer new sizes for more faces, and to provide you with an easier shopping experience, we’ve updated our size names to Small through Extra Large. Currently, we have the following sizes available for our top-selling HIGH KEY sunnies: (Formerly Original) Extra Large 153 mm (Formerly Mini) Large 146mm While we phase out our old size names (micro, mini and oversized), you may still receive a frame with the old name on it. If that is the case, please be assured that it is still the correct size that you selected while shopping. Thanks again for reaching out! Cheers, Ben Quay Australia Customer Care Team (( My final reply, today, on 29 Jun )) Charge has been disputed with my bank, CHEERS! What "Ben" is REALLY trying to say is: "We are so sorry that we do not post on our site that we changed size names so that you have no idea what you are getting. You see, we've had trouble selling the minis and are WAY overstock. So, to mitigate our losses, we simply changed the size names so customers who order a "large" think that they are getting what used to be large, but we really send them minis - tee-hee, Tee-hee. And, even if you are successful returning them, we will STILL bill you for any/all delivery charges. CHEERIO! Ben-edict Arnold" This company is made up of a bunch of JACKHOLES (since I can’t post what I REALLY ant to call them). Don't believe me? Look at OTHER product review sites, not just this one) What a professional business would have responded with is: "We are sorry for the confusion we cause via lack of clarity. You will be refunded the ENTIRE amount and not charged any postage fees. We VALUE you as a customer and hope to EARN your business again" DO NOT BUY DIRECT FROM QUAY.

For the price and quality I truly don’t think you can beat Quay! Especially during their buy one get one

Super affordable and comfortable glasses and sunglasses. There are many unique designs but also classics. The quality is great too!

I got these as a gift and they’re so cute!