2mo ago
I’m really disappointed with my experience with Province of Canada. I purchased their kids’ terry cloth pants and they ripped at the knee after very minimal wear, which is completely unacceptable for children’s clothing especially at their price point. Kids’ pants should absolutely be able to handle normal movement and play. What’s most frustrating is how this was handled. Instead of standing behind the quality of their product, they refused to replace the item and only offered either a 50% refund or 100% store credit. In other words, I’m expected to absorb the cost of a defective item or spend more money with them. When a product fails this quickly, the right response is a replacement or full resolution not passing part of the loss onto the customer. I expected much better quality and much better customer service. Unfortunately, based on this experience, I would be hesitant to purchase from them again.