Prose reviews and discussion

4.3

74% of reviewers would recommend to a friend

5

Reviews on Prose’s website have a higher average rating compared to reviews on Thingtesting.

Reviews mention

  • Personalized, targeted formulations
  • Lightweight, effective shampoo
  • Softening, detangling conditioner
  • Transformative curl cream performance
  • Inconsistent formula performance
  • Occasional scalp irritation reports
  • Scent intensity divisive
  • Potentially drying or heavy feel

Prose earns strong reviews for its personalized hair and skincare that often deliver softer, shinier, more manageable hair and calmer, hydrated skin, with many noting reduced frizz, cleaner-feeling scalps, and bouncier curls—especially with the Pre‑Shampoo Scalp Mask, Custom Shampoo/Conditioner, and Curl Cream. However, reviews also report misses: formulas that feel heavy or drying, minimal results versus drugstore options, scent sensitivity, and recurring complaints about subscription management; some users even cite increased shedding or irritation.

AI summary based on Thingtesting reviews

1,459 reviews and posts

  • I received this set as a complimentary gift from Prose, and these are my honest thoughts after using it for over a week. I really like the idea of a custom routine made specifically for me — it feels very personalized. The cleanser has been great, it feels gentle and doesn’t leave my skin tight after washing. The moisturizer is okay, it adds some hydration but nothing too special. The serum didn’t work well for me — after applying it, my skin feels tight and dry within a few minutes, and even with moisturizer on top it still feels dehydrated, especially by the next morning. I also noticed the scent is quite strong for facial skincare — it’s приятний, but a bit too much for me since I prefer lighter or fragrance-free products.

    Received a free product from Prose
  • I’ve learned a lot about my hair since using Prose! I was unaware that the water hardness in my area is so high. Prose created a formula for my hair that soften my hair even with hard water. It also addressed my concerns about dull hair. I found the hair oil to be amazing. Complimentary from prose.

    Influencer for Prose
  • I’ve learned a lot about my hair since using Prose! I was unaware that the water hardness in my area is so high. Prose created a formula for my hair that soften my hair even with hard water. It also addressed my concerns about dull hair. I found the hair oil to be amazing. Complimentary from prose.

    Influencer for Prose
  • gifted by Prose I’ll be honest, I didn’t expect anything special before trying this set. But it actually surprised me. I have normal skin that leans a bit dry, and I really don’t like when I can feel products sitting on my face. The cleanser is good - nothing crazy, but it gently cleans without drying, which I appreciate. Just a solid, comfortable cleanser. What really stood out to me is the serum and the moisturizer. They are actually customized for my skin, and you can really feel that level of personalization in how they perform. The textures are very light, absorb beautifully and leave zero residue. No film, no heaviness - just soft, hydrated skin. And I can actually see a difference, my skin looks smoother and more fresh. I also love the concept - being able to reuse the pumps and just switch bottles is such a smart and eco-friendly approach. The whole packaging and brand aesthetic feel very thoughtful and minimal, which I personally really like. Overall, I started off skeptical, but now I genuinely want to keep using these products.

    Received a free product from Prose
  • Prose truly knows how to win a heart. They take an individualized approach with every user of their products. I am absolutely delighted with their three-step skincare routine. The cleanser cleanses the skin very gently, the serum provides hydration, and the cream perfectly finishes the routine, locking in the moisture. My skin looks nourished and fresh. I am thrilled!

  • I received the customized shampoo, conditioner and scalp mask complimentary from Prose. I've been wanting to try this set for a while. You take an online quiz to be able to get the exact formula that your hair needs. The product is made just for you. The scalp mask goes directly onto your wet scalp and helps to keep your scalp clean, which is important part of washing day. The shampoo lathers up nicely since a lot of the dirt is washed away with the scalp mask. The conditioner hydrates without leaving my hair feeling heavy. My hair is left feeling soft, shiny and bouncy.

    Influencer for Prose
  • I’ve been trying the Prose personalized skincare and I really like how simple and customized it feels. The routine is super easy — cleanser, serum, and moisturizer made just for my skin. Everything feels gentle, lightweight, and hydrating . After a few uses my skin already looks more balanced and smooth. And can we talk about the packaging? It looks so beautiful and premium — it honestly feels like a luxury skincare moment every time I use it. gifted by prose complimentary from prose

    Influencer for Prose
  • gifted by Prose I’ve been using this set for a while now, and I have mixed but overall very positive impressions. The cleanser feels incredibly gentle and soft while using it, and it rinses off easily. Sometimes it can leave my skin feeling a bit tight, especially in the evening, but in the morning it works perfectly fine and feels comfortable. The serum is very lightweight and absorbs quickly, but it provides only a light level of hydration, so I definitely need to follow up with a moisturizer. The cream is the real star for me. It’s rich, deeply hydrating, and leaves my skin feeling soft, smooth, and velvety. When I use it at night, I wake up with beautifully hydrated skin that has a subtle, healthy glow. It somehow makes my skin look smoother and more even without feeling greasy. I also love the scent (I chose lavender) — it smells amazing — and the packaging is absolutely beautiful. The fact that the products are customized makes the experience feel even more special. Overall, I really enjoy this combination and will definitely keep using it. I’m excited to try more from Prose.

    Received a free product from Prose
  • Gifted by prose. It just hits different when your skincare is made specifically for you—and that’s exactly what Prose does. The personalization goes beyond just your skin type and concerns—they even factor in your environment, like where you live and work. That really made me pause… like okay, they’re serious about this. You can also customize everything—from scented or unscented to gel or cream textures. So far, I’m loving it. My skin literally drinks it up. Skincare that feels like it was made just for me—such a genius idea, Prose.

    Received a free product from Prose
  • This was such an easy process to fill out their questionnaire! It is a very thorough and well worded questionnaire. It goes through your hair type and your color treatment. The quality of the products is unmatched. The smell is amazing as well. Gifted by prose.

    Received a free product from Prose
  • Gifted by prose. My entire experience with prose skincare has been wonderful. When I opened this package, I was amazed. The packaging was beautiful, neat, and even had my name on it! The skincare products were tailored to my needs and my skin absolutely loves it! The cleanser is gentle, yet my skin feels so clean and fresh after using it. The moisturizer is hydrating and creamy without being greasy or heavy and the serum is lovely as well. My skin has been drinking these up and I am excited to continue incorporating them into my skincare journey !

    Received a free product from Prose
  • This hair mask is my favorite - it gives such a deep, nourishing treatment while still feeling lightweight. And smells amazing! My hair feels incredibly soft, strong, and glossy after using it. You only need a small amount, so it lasts a long time. Complimentary from Prose.

    Received a free product from Prose
  • I’m honestly so impressed with the custom routine they created for me - it feels like everything was perfectly tailored to my hair. And the packaging… I’m obsessed. It’s so aesthetically beautiful that I literally showed it to my family and friends the moment I received it 🤍 The products themselves work incredibly well - you can really tell they’re thoughtfully selected. My hair feels healthier, softer, and just overall better. Also, the usage is amazing - you only need a small amount, and everything lasts a long time, which I love. I’m genuinely impressed and couldn’t be happier with the experience ✨ Complimentary from Prose.

    Received a free product from Prose
  • I’m honestly so impressed with the custom routine they created for me - it feels like everything was perfectly tailored to my hair. And the packaging… I’m obsessed. It’s so aesthetically beautiful that I literally showed it to my family and friends the moment I received it 🤍 The products themselves work incredibly well - you can really tell they’re thoughtfully selected. My hair feels healthier, softer, and just overall better. Also, the usage is amazing - you only need a small amount, and everything lasts a long time, which I love. I’m genuinely impressed and couldn’t be happier with the experience ✨ Complimentary from Prose.

    Received a free product from Prose
  • The Prose 3 Piece Skincare Routine feels very simple and natural in the best way. Nothing about it is overwhelming — the textures are light, the scents are soft, and it just fits easily into a daily routine. gifted by prose

    Received a free product from Prose
  • This hair mask completely exceeded my expectations. My hair felt deeply nourished, silky, and so much more manageable. It added the perfect amount of moisture without making my hair feel heavy, and the shine it gave is unreal. Plus, the smell is absolutely incredible. it really feels like a professional treatment at home. I will 100% be buying this again!

    Received a free product from Prose
  • I have been using the custom prose skincare for a little while now, and I can honestly say it has improved my skin quality. I notice not signs of irritation on my sensitive skin. Also the packaging is so chic and looks great in my bathroom. I recommend it to everyone I know. gifted by Prose

  • I absolutely loved the custom conditioner It left my hair smooth, soft, shiny, and smelling amazing. I had never used personalized hair products for my specific needs before, and I was honestly surprised by how noticeable the results were. No other product has ever made my hair feel this soft and look this shiny. I will definitely be repurchasing!

    Received a free product from Prose
  • This set feels balanced and easy to use daily. The cleanser lathers lightly and doesn’t leave my skin tight. The serum is lightweight and spreads easily without feeling sticky. The moisturizer has a smooth texture that feels comfortable and not greasy. Overall it’s gentle and consistent, more about keeping skin stable than strong or fast results. complimentary from prose

    Received a free product from Prose
  • I have very dry hair with lots of split ends and feel like I’ve tried every recommended shampoo and conditioner. I was really excited to test out this brand after hearing about the customization of each product, and it being tailored to your hair. After a thorough questionnaire (including how my local area’s conditions effect my hair) I was able to choose a custom scent, see what ingredients would be added into my products and how each one would combat my issues. I love how all the products are made with my needs in mind and labeled with my name on them! After using these products a handful of times I can say that I’m a huge fan of the Meleni scent (it’s perfect for the upcoming summer months and isn’t overwhelming) and like the way it makes my hair feel/look after use. Something to note is that since the products are made to order, they can take a few days to make and process before shipping out, mine took about 4 days to create before being sent out, and another 5 days in the mailing process. Overall I’m very happy with the products and am looking forward to seeing how my hair will be repaired after long term use. Gifted by prose

    Received a free product from Prose