4.3
74% of reviewers would recommend to a friend
Prose
4.3 • 1,460 Reviews
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4.3
74% of reviewers would recommend to a friend
5
Reviews on Prose’s website have a higher average rating compared to reviews on Thingtesting.
Prose draws strong reviews for truly personalized hair and skincare that often leave hair softer, shinier, less frizzy, and scalps cleaner; many praise the detailed quiz, custom scents like Oasis and Glacia, and elevated packaging with names on bottles. However, reviews also flag inconsistent results—some report dryness, greasiness, irritation, or even shedding—and note that customized formulas don’t always outperform regular products.
AI summary based on Thingtesting reviews
3y ago
My hair has never felt or looked softer!!! I'm so impressed with my Prose experience! The online consultation was thorough, yet quick and easy. This is the first time I've had the opportunity to receive a personalized hair treatment that was customized to the needs of my scalp. After trying the 3 formulas prepared specifically for me, I can see the difference! I love that these products are bottled and prepared fresh per order. My hair is usually very dry, fine and weak, but no longer after using these products! I started my routine with the highly concentrated Pre-Shampoo Mask. This mask feels so rich and creamy! I added to damp hair, mid length to ends for 30 minutes pre shower. The natural ingredients are so nourishing, The mask washed out easily, and I followed with the gentle Shampoo and detangling Conditioner! After rinsing, my hair was incredibly easy to brush through. I can't express how impressed I am with how healthy, soft and clean my hair is! Huge improvement! Also, I love how Prose pays such close attention to details. From being able to choose your own fragrance, to providing all the information you need about your products with an included QR code. I am now a dedicated fan of these transformative products and company!

3y ago
I am no stranger to customizable hair care, in fact I absolutely enjoy customizing my hair care to me all my hair care needs! I was gifted three products of my choice complimentary from Prose and I’m officially a fan! 🧴 I have 2c to 3a, dry, highlighted, frizzy, damaged hair with split ends. Currently I am on a curly girl haircare journey, trying to revive my curls after over two decades of flat ironing. Pose was kind enough to gift me three customized haircare products of my choice. I chose shampoo, conditioner and curl cream. I was also able to choose the formula and fragrance. I chose melani as my fragrance, which is the melon family. All three products smell amazing! They are sweet, but not too sweet. I can’t get over how delicious they smell! 🧴 Prose sends an insert with all the ingredients for each of your customized hair care products. I really like that because I can see exactly what is in my haircare! My customized shampoos benefits are clarifying and color extend, the conditioner is anti-brassiness and curl enhancing and the curl cream is touchable waves and weightless definition. 🧴 From using my customized haircare, my hair feels so soft, clean, clarified and toned. My scalp is not itchy, like it typically is this time of year and my curls are starting to look more defined. I am currently waiting on a new blow dryer/diffuser to arrive. I can’t wait to see how my curls are a few months down the road from using my new haircare and curl cream from Prose along with the new diffuser. I have no doubt in my mind that these Prose haircare products are going to really help make a huge difference in my curly girl journey! 🧴




3y ago
A little bit about my hair: oily scalp, fine hair, mid back length. My custom haircare collection included a scalp mask, shampoo and conditioner. First let’s talk about the scalp mask. It had a liquid texture, charcoal like color and smelled amazing of eucalyptus! I rubbed it onto my scalp and left it on for a few minutes before rinsing. Like with most products with eucalyptus oil in them, it had this invigorating feeling, which I loved! After rinsing the mask, I followed it up with the shampoo. It lathered so well and smelled amazing of jasmine flower. 3 pumps was enough to cover my whole head and leave my hair feeling super clean, yet not dry or brittle like some clarifying shampoos tend to do. This is my first time using a shampoo with CBD in it so I’m excited to see what the benefits will be for my scalp. I was skeptical at first of the conditioner because the texture is lightweight and I usually need thicker textured conditioners to really detangle my knots, but this formula managed to detangle my fine hair and left it feeling soft and manageable. I’m definitely impressed with this whole customized hair care routine! Complimentary from Prose, but my opinion is my own.

3y ago
This set was gifted to me by Prose in exchange for my honest review and i can not stress enough how good these products are. My hair concerns are dandruff,oily scalp, dry ends, frizzy, hair loss and i have wavy medium hair. I noticed an improvement on my hair the first time i used it where it left my hair feeling smooth and not frizzy at all. I havent seen any difference on reducing dry ends yet but maybe after a few more uses it will be noticable. One other thing i lovee is the scenttt omggg smells like heaven!! If you want to take care of your hair and smell like a goddess you should definetly give Prose a try and you will not be disappointed!! 🩵

3y ago
I wasn’t even thinking about trying Prose before, even thou I’ve seen on social media. Seemed like a good marketing strategy. But I had a set gifted to me and I’m kinda blown away. It seems to be everything I wish for in my haircare routine. The pre wash treatment is perfect consistency, applies easily and softens and hydrated my hair. Shampoo makes plenty of foam, I love that, but it doesn’t strip my hair or harms my scalp. Also the conditioner is right for my type. It brings the hair back to life right the away, detangles and makes my hair easy to style, it didn’t heavy hair down. Was so very very pleased. My hair feels bouncy, light but healthy, shiny and strong. Totally hooked on this. You gotta give this a try at least once to discover them for yourself!

3y ago
l am so impressed with Prose! The survey was a bit on the longer side, however it was so worth taking because I loved the customization for my hair and hair type. It made my hair feel and look amazing. It smells great and I would definitely reorder once I finish with these bottles! The personalized bottles are a fun touch as well! Would absolutely recommend. Gifted by Prose.

3y ago
I really enjoy prose! My hair has never been this shiny & easy to brush through. I tried leaving because I don't necessarily enjoy the subscription service I was getting so many bottles and couldn't keep up on using them. So i tried other shampoos really expensive ones too and they all made me miss Prose alot so I came back!! No other shampoo and conditioner has helped my hair like these. I get so many compliments on how shiny my hair is curly or straight!


3y ago
I was an avid user when they first came out/I was living in the USA. Moved away awhile and now that I’m back in Canada, I decided to reactivate my subscription. They intentionally have the slowest customer service so that if you have an issue they can just use the whole-custom product can’t stop it now excuse. I reached out to someone last month to make sure that my subscription would be spread out enough-she reassured me that it would start next month(now). Well that was a lie. I was just charged for the same thing again-another hair oil 50$, that I did not want on repeat-especially not monthly. Like it’s going to take me 5 months to use one of these bottles. Another shampoo and conditioner-I do shampoo every 3 month’s delivery-so again this is just going to be sitting around unused for awhile. When contacting customer service. They send me a whole paragraph of unrelated information about their company. So now I’m charged 120$ AGAIN-two months in a row. For a bunch of crap I don’t need. I have canceled my subscription and unfortunately in doing so they make it impossible to leave a review unless I order from them again!



3y ago
I really had super high hopes for this shampoo and conditioner! I tried two different formulas over a 3 month period (one with and one without silicone). Sad to report that this shampoo made me break out in HUGE under the skin pimples (that I have never had in my life) near my jaw/neckline/& hairline. It took me about a month to realize it was the shampoo (quick google search on jawline acne lead me to believe it was the shampoo). I am now 7 days out from using the shampoo and condition from Prose and all of my pimples have gone away. Anyone with acne prone skin stay away. Photos of my skin from before and after I stopped using the shampoo.


3y ago
I can’t say enough about these products!! I have tried so many different products that claim to work but didn’t. I think because it’s all personalized it makes such a difference. I had a very bad problem with my hair shedding and since I started taking the pills as well as using the shampoo and conditioner my hair as stopped shedding and growing much faster. I am so happy with the way my hair looks! Thank you so much for developing this product.

4y ago
The ordering process, packaging and customization were great. It looks very professional. The product itself was not good for my hair so I discontinued its use recently after 1.5 months of using the shampoo. My hair got drier and frizzier, which is the opposite of what I was looking for.

4y ago
Super basic. I love that they use good ingredients and have vegan/cruelty free products, but they don’t do much for your hair! My hair is naturally wavy and slightly curly; i was hoping the curl cream would boost that and volume but it did jack. one day post shower, my naturally voluminous hair was DEAD straight and my roots were flat. so sad. They say they’re customized but part of me feels like they have 3 formulas total and you just get one of those lol. It’s also SUCH. a tiny bottle for shampoo. like damn. i try to get plastic free options (i’m a shampoo bar gal) but wanted to try prise because of all the raving reviews. now i’m convinced prose just shows the good reviews and hides bad ones. sorry not sorry.
Feedback
Don’t charge $30 for 8fl oz. if you claim your shampoo is volumizing, it shouldn’t flatten my hair. Curl cream is only 5 oz and also a total waste of money. my drugstore Shea Moisture did better. prose isn’t worth the money or the 2 hour hair hype. Use less plastic and packaging. THANK YOU for using vegan and cruelty free - but you should list that on the bottle. you should also not send a separate piece of paper with instructions… another waste and you could just put it on the bottle…

4y ago
Smell is good but not sure the impact it had on my hair taking the vitamins, doing the mask, and all the treatments. I did see it helped with keep your hair from feeling greasy. The hair mask is a process every time you are shampooing which is recommended.
Feedback
Too much product for 30 days and website is hard to navigate when you need to pause membership.

4y ago
If you want to LOSE hair, get Prose! This is what it’s doing to my hair after the fourth wash… I’m losing it in chunks. And this is just in the shower. There was more all over me and my hands and I can only imagine what went down the drain. It’s very sad to see so much hair shedding for such a “natural” product!
Feedback
Just don’t use Prose.

Really liked it for my hair but it didn’t do anything special 💕

3y ago
Overall, I LOVE the shampoo!!

6mo ago
I like the packaging of the dry shampoo because it's not an aerosol can, but still has the puff dispensing. I like the dry shampoo, but it's still not my ultimate fav dry shampoo. That being said, for the Black Friday deal I got it on and the large amount in each bottle, it feels like a very good deal for the amount you get! Like the other products, it's supposed to be customized for me which I do feel like it doesn't leave as icky of a feeling like some other dry powder shampoos.
6mo ago
I got my custom Prose kit on a big Black Friday sale because I love a deal and am on a mission to take better care of my hair and help it grow long and healthy. I love my custom shampoo, but it does feel like a more watery consistency than I expected. That being said, the bottle has lasted a few months (I wash my hair every 2-3 days). It lather's really nicely and I think it works really well. The custom scent is pretty mild, but I really like it. I bought 2 bottles initially, so still TBD if I'll purchase again at full price, but I do really love it!
I love prose! I love how I know all the ingredients in each product! You get to select a fragrance too. I feel so assured knowing I am giving my skin the best ingredients, and everything it could possibly need for my skin type! gifted by prose
6mo ago
Love that I can order a custom product based on what actually fits my needs through their recommendations. Super quick and easy process, and it feels really personalized. I’d just love an option to choose scent strength too! Complimentary from Prose.