4.3
74% of reviewers would recommend to a friend
Prose
4.3 • 1,458 Reviews
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4.3
74% of reviewers would recommend to a friend
5
Reviews on Prose’s website have a higher average rating compared to reviews on Thingtesting.
Prose earns strong reviews for customized hair and skincare that often deliver softer, cleaner-feeling hair, reduced frizz, easier detangling, defined curls, and healthier-feeling scalps; however, results vary, with some users reporting dryness, greasiness, or even increased shedding. Reviewers praise the detailed quiz, personalized scents, and luxe, name-printed packaging, while noting inconsistent curl performance, lightweight conditioners that can feel insufficient, and formulas that don’t always outperform standard products.
AI summary based on Thingtesting reviews
2y ago
I have never been so impressed by a hair set. I have been with Function of Beauty for 7 years and swore they were the best, but i decided to give Prose a try and i am blown away. My hair has never felt so soft and natural in a very long time, i still have a bit of an itch still on my back right side but i am sure over time it will go away. I would highly recommend Prose every time now. So much that I cancelled my Function subscription and became a permeant user of Prose! They are awesome! Everything I bought super surprised me, from how thick the shampoo is to how watery the leave in was. Even with saying that the incredible difference after feeling my hair was like wow! And the smell don’t even get me started on how wonderful natural smelling Prose products are! I cannot wait to finish my first set and start my next! #ProsePraise

2y ago
Shipping took just slightly longer than expected - they said it was due to a high volume of orders. I can believe it! Honestly I am grateful to receive such a good product at this price. I like that every step of the process feels customized, all the way down to the ingredients in the bottle and my name on the labels. I think my most favorite thing about the shampoo, conditioner, and curl cream is the SMELL! Wow! I can't get enough of it. It's the perfect amount of fruity and floral and yummy! After my hair dries (I don't blow dry), it smells amazing and it feels healthier than it has felt in years. My hair has been lightened with highlighters and peroxide sprays, and the ends are definitely split and frazzled beyond belief. Now shampoo and conditioner can only do so much; I don't expect Prose to heal my broken ends, especially not after just 2-3 washes. But I am still impressed that even the dried, brittle ends have regained some of their curl and flexibility. My hair is shinier too, especially the farther up the strand you go. I was also impressed by the zero-plastic packaging and the pump bottles. Pump bottles are so convenient! I had some trouble turning one of the pumps into the Open position the first time, and I was worried I'd broken it. But amazingly it ended up being okay! I got it to work. Also, I have not mentioned the curl cream much up to this point (I bought the shampoo, conditioner, and curl cream), and I just want to say, the curl cream does seem to work. I have a fragile and subtle curl pattern, and I am still learning how best to use curl cream in general, but I'm happy with it. It kind of doubles as a leave-in conditioner when you think about it so that has got to be good for hair health! I'm definitely going to keep using Prose. The only thing I'd add is that although the packaging was super thoughtful and they even added reusable plastic travel containers, I did not find those travel containers useful because they are bag-shaped rather than bottle-shaped, and I have my own travel bottles from Dollar Tree that I prefer over a bag. Sorry! But I still appreciated the thoughtful touch.



2y ago
Great value for products that are high end competitive with equal results. Even my stylist is jealous of my hair! And after just a couple of days with the skin care, I am already welcoming similar results! #ProsePraise

2y ago
I love Prose! From the very first time using it, it began transforming my hair! After several reviews and refinements the formula is now perfect for me. I’m able to manage and style my curly hair even though my texture is not perfect. I’ve learned how to change and pause my subscription so I don’t either run out of or acquire too much of one or more products. When I emailed the team about my subscription I received an immediate and helpful response. Because Prose is customizable and actually works for me better than the hundreds of previous products I’ve purchased over the years, I’m more than willing to pay the price for Prose. Thank you!

2y ago
I am loving the personalized Prose hair and skin products. To start, I have curly hair (type 2C) and I live on a cold, northern island in the Atlantic Ocean. So, even when it’s frigidly cold, it’s also humid. This is a challenge for curly hair. However, my hair has definitely been less frizzy since I started Prose. I also find it to be growing faster with less breakage than I noticed previously. I use the oil once weekly on my scalp and ends. I use the pre shampoo treatment once weekly (or more if I’ve been swimming a lot). I use the shampoo and conditioner every 2-3 days and leave-in after every wash. At present I probably style it once or twice a week using the gel. I started using these products when I was early postpartum because I wanted to take preventative action for when the dreaded postpartum shedding started. Of course, it still happened (because hormones) but I think the Prose helped it stay healthy and strong. Loved most of the scents I’ve tried so far. I also like the minimalist packaging and the ability to opt out of applicators. A suggestion would be to have the option of “refilling” and sending the product in something that can just be poured into the bottles you already have. Recently tried the skin care line too. It’s quite lovely for my skin which is very sensitive and basically reacts to most things. I would note that when applying the serum, I have noticed it will foam up if you rub it at all. So, follow the instructions carefully and actually pat it onto your skin instead of massaging. The only reason I’m not giving 5 stars is because it’s a little pricey. But if you don’t mind a hair splurge, I’d say go for it. #ProsePraise


2y ago
Causes hair loss, damage, and extreme breakage. Their customer service is a joke and they wouldnt give me my money back even though I submitted a request to cancle immediately after receiving confirmation of my purchase. They don't let you choose a long enough extension for your subscription either. They're a waste of money and time! The best they could do for putting up with their negligence is credit my account 10$ that expires within a year. I can't stress enough. DO NOT BUY THIS PRODUCT!!!!


2y ago
I’ve been a costumer of Prose for 3 years and I only have good things to say about this brand. I used to struggle with finding the right shampoo or conditioner and they not only resolved my problem, but made my hair healthier and shiny. Their costumer service is top notch. You won’t regret giving them a try ❤️. #proseprais

2y ago
Struggling with be 'curly-girl' approved? Have a cupboard FULL of bottles of 'False claims'? Overwhelmed by endless Insta-structions? I was ready to GIVE UP and go back to frizz or straightening. Then I tried PROSE!!😍😍 I can't tell you the difference...TAKE the Survey! See how customized YOUR Products are! LOVE your consistent, flexible, healthy results! And NOW for my face too! And don't worry...the bottles last forever...because It's THAT good!💝

2y ago
Starting using this a month ago and didn’t get the results I wanted originally but spoke with their specialist about the issues I was having and got it resolved in less than a week. Anna from Prose was awesome and really cared about the results I wanted and wasn’t getting so she recreated the formula and sending it out soon! She has answered all questions and concerns…even pushed back the orders for me so I didn’t have to!

2y ago
This is my first time trying Prose products and I’m literally obsessed!! I love the idea of made-to-order products as I know the products are fresher than the ones in big mass stores sitting on the shelves for months!! Anyways, first I took their online consultation and got the personalized products that would be best for my hair type (wavy, damaged, thinning, colored). Then they sent me my custom products (I got a shampoo, conditioner and a curl cream). I love using the shampoo and conditioner I got that targets my colored, thinning and damaged hair!! I have been using these for about 3 weeks now to test them out and omg, my hair feels so much healthier and sheds way less than before!! I feel like my hair got more voluminous too!! I love the scents they use in these products too!! Very luxurious!! Lastly I got a curl cream that gets rid of my frizz and makes my waves look more defined and smooth. I love using this on days I don’t use any heating tools to style my hair as I love the pretty natural waves I get using it!! Overall my experience has been excellent and I will for sure be purchasing more products after I’m done with these! *these products were gifted by Prose but these are my honest opinion after testing the products out for some time.

2y ago
I was gifted by prose in exchange for my honest review. This shampoo, conditioner and curl cream smells amazing. This is personalized to my hair; absolutely the best. My hair feels squeaky clean with shampoo, softest with conditioner and well kept and managed with my curl cream

3y ago
I've never used a customized formula anything. I think the concept is amazing. I am getting a curated products made especially for my hair. You take a quiz to determine your hair health, wants and needs in a product and scent of product. You will then be given recommendations for products and accessories. I love the pre-shampoo hair mask. I think it was a game changer for my hair. The shampoo smells and workes great. It feels like it made my hair super clean, even better than a clarifying/detoxification shampoo. Conditioner smells amazing and also works great. I didn't have to use as much product which is a huge plus. The biggest change I've noticed is the shedding...I was having clumps of hair coming out prior to using Prose. Since using Prose it seems like I'm back to the "normal" amount. gifted by Prose but all opinions are my own.

3y ago
From start to finish, my experience with PROSE has been nothing short of exceptional. Their comprehensive questionnaire addressed every hair concern I could possibly have, and the option to customize the scent was an absolute delight. The packaging is as beautiful as the product itself, and I appreciate that they use only clean, cruelty-free ingredients. Washing my hair has become a luxurious experience thanks to the enchanting floral fragrance of Prelude. My hair feels incredibly hydrated and nourished, with a natural shine and a silky-smooth texture. The color-safe formula has noticeably slowed down fading, and I no longer struggle with frizz or constant tangles. I wholeheartedly recommend PROSE to anyone seeking a transformative hair care experience. It's also the perfect gift for someone you love. *complimentary from prose

3y ago
Recently, I had the opportunity to try 3 Prose Products for a Complete Customized Haircare Routine that I received complimentary from Prose. It started by having me answer some basic questions and ended in a truly personalized Haircare routine with 3 amazing products. And I do mean truly personalized routine, complete with each product, having my name on it, and a pamphlet with my name on it, which had each product and the ingredients, as well as a QR code that can be scanned and for a complete breakdown of instructions and key ingredients. My routine included a Shampoo, Conditioner and a Curl Cream. And honestly, I cannot tell you which product is better. Together all three of these products have done an amazing transformation on my hair. My curls have always been unruly and hard to manage. But now they are full, soft, defined. I chose the scent oasis , and I am obsessed with it! Overall my hair looks healthier and I could not be more pleased! I highly highly recommend Prose!

3y ago
I received complimentary from Prose and thing testing customized haircare based on some tests I took right before ordering. I’ve been trying them out for about two weeks now and I have never felt my hair and scalp so refreshed. I feel like they’re for sure helping with my hair goals and it’s already looking a lot healthier.

3y ago
I love a good set and this didn't disappoint. My fave is the pre shampoo mask, I only need a bit and it leaves my hair SO soft. Shampoo and conditioner are so good too!! I like that you don't need a million pumps of each product to get a good lather and get your hair soft. I'm happy with the results - I do feel like my hair is shinier and healthier when I use the pre shampoo mask. Love it! Gifted by Prose.

3y ago
Gifted by Prose. What I liked most from my personal set was the pre-wash hair mask. After the mask, the hair is smooth and nourished and is easy to comb. The shampoo cleanses my hair well, sometimes I need to shampoo my hair twice, but the Prose shampoo does the job well in one wash. All products have a pleasant fruity-floral scent.

3y ago
Disclaimer: this product was gifted by prose in exchange for review. All thoughts opinions etc are honest and my own. Prose is amazing! I have definitely noticed a big improvement in my hair since using the products. At first I was unsure but after sticking with it my hair has been so much shinier and I am able to go longer between washes. I selected that I had flat / thin hair and it has definitely also added volume. Very happy with how it works, will continue to use and recommend

3y ago
Prose gifted me my current favorite shampoo and conditioner! I love that I got to customize my routine based on my hair needs, and it even came with a cute packaging and a pump. Plus, you can also customize the scent!

3y ago
The Prose Customizable Hair Care System is a personalized hair care solution that aims to meet your unique hair needs. Here's a review focusing on its effectiveness and customization. The Prose Customizable Hair Care System delivers impressive results. By taking a detailed hair assessment, Prose tailors the products to address your specific concerns, whether it's dryness, frizz, damage, or other issues. The formulas are designed to target these concerns and promote healthier, more manageable hair. Users have reported noticeable improvements in the overall condition, texture, and appearance of their hair after using Prose products. One of the standout features of the Prose system is its high level of customization. The brand takes into account factors such as your hair type, texture, scalp condition, and even your environment, to create a personalized hair care regimen. This ensures that the products are tailored specifically to your needs, allowing for a more effective and satisfying hair care experience. Additionally, Prose offers the option to choose your preferred fragrance, making the experience even more personalized. Overall, the Prose Customizable Hair Care System is an effective and personalized solution for addressing your unique hair concerns. Its ability to tailor the formulations to your specific needs, combined with the noticeable improvements reported by users, makes it a standout choice for those seeking a more personalized and effective hair care experience.
