Prose reviews and discussion

4.3

74% of reviewers would recommend to a friend

5

Reviews on Prose’s website have a higher average rating compared to reviews on Thingtesting.

Reviews mention

  • Tailored, customizable formulas
  • Gentle, non‑stripping cleansers
  • Lightweight, effective conditioner
  • Elegant, personalized packaging
  • Inconsistent performance results
  • Potential scalp irritation reports
  • Dryness or heaviness issues
  • Curl cream needs stronger hold

Prose draws strong reviews for truly personalized hair and skincare that often leave hair softer, shinier, less frizzy, and scalps cleaner; many praise the detailed quiz, custom scents like Oasis and Glacia, and elevated packaging with names on bottles. However, reviews also flag inconsistent results—some report dryness, greasiness, irritation, or even shedding—and note that customized formulas don’t always outperform regular products.

AI summary based on Thingtesting reviews

1,460 reviews and posts

  • Causes hair loss, damage, and extreme breakage. Their customer service is a joke and they wouldnt give me my money back even though I submitted a request to cancle immediately after receiving confirmation of my purchase. They don't let you choose a long enough extension for your subscription either. They're a waste of money and time! The best they could do for putting up with their negligence is credit my account 10$ that expires within a year. I can't stress enough. DO NOT BUY THIS PRODUCT!!!!

  • I’ve been a costumer of Prose for 3 years and I only have good things to say about this brand. I used to struggle with finding the right shampoo or conditioner and they not only resolved my problem, but made my hair healthier and shiny. Their costumer service is top notch. You won’t regret giving them a try ❤️. #proseprais

  • Struggling with be 'curly-girl' approved? Have a cupboard FULL of bottles of 'False claims'? Overwhelmed by endless Insta-structions? I was ready to GIVE UP and go back to frizz or straightening. Then I tried PROSE!!😍😍 I can't tell you the difference...TAKE the Survey! See how customized YOUR Products are! LOVE your consistent, flexible, healthy results! And NOW for my face too! And don't worry...the bottles last forever...because It's THAT good!💝

  • Starting using this a month ago and didn’t get the results I wanted originally but spoke with their specialist about the issues I was having and got it resolved in less than a week. Anna from Prose was awesome and really cared about the results I wanted and wasn’t getting so she recreated the formula and sending it out soon! She has answered all questions and concerns…even pushed back the orders for me so I didn’t have to!

  • This is my first time trying Prose products and I’m literally obsessed!! I love the idea of made-to-order products as I know the products are fresher than the ones in big mass stores sitting on the shelves for months!! Anyways, first I took their online consultation and got the personalized products that would be best for my hair type (wavy, damaged, thinning, colored). Then they sent me my custom products (I got a shampoo, conditioner and a curl cream). I love using the shampoo and conditioner I got that targets my colored, thinning and damaged hair!! I have been using these for about 3 weeks now to test them out and omg, my hair feels so much healthier and sheds way less than before!! I feel like my hair got more voluminous too!! I love the scents they use in these products too!! Very luxurious!! Lastly I got a curl cream that gets rid of my frizz and makes my waves look more defined and smooth. I love using this on days I don’t use any heating tools to style my hair as I love the pretty natural waves I get using it!! Overall my experience has been excellent and I will for sure be purchasing more products after I’m done with these! *these products were gifted by Prose but these are my honest opinion after testing the products out for some time.

    Received a free product from Prose
  • I was gifted by prose in exchange for my honest review. This shampoo, conditioner and curl cream smells amazing. This is personalized to my hair; absolutely the best. My hair feels squeaky clean with shampoo, softest with conditioner and well kept and managed with my curl cream

    Received a free product from Prose
  • I've never used a customized formula anything. I think the concept is amazing. I am getting a curated products made especially for my hair. You take a quiz to determine your hair health, wants and needs in a product and scent of product. You will then be given recommendations for products and accessories. I love the pre-shampoo hair mask. I think it was a game changer for my hair. The shampoo smells and workes great. It feels like it made my hair super clean, even better than a clarifying/detoxification shampoo. Conditioner smells amazing and also works great. I didn't have to use as much product which is a huge plus. The biggest change I've noticed is the shedding...I was having clumps of hair coming out prior to using Prose. Since using Prose it seems like I'm back to the "normal" amount. gifted by Prose but all opinions are my own.

    Received a free product from Prose
  • From start to finish, my experience with PROSE has been nothing short of exceptional. Their comprehensive questionnaire addressed every hair concern I could possibly have, and the option to customize the scent was an absolute delight. The packaging is as beautiful as the product itself, and I appreciate that they use only clean, cruelty-free ingredients. Washing my hair has become a luxurious experience thanks to the enchanting floral fragrance of Prelude. My hair feels incredibly hydrated and nourished, with a natural shine and a silky-smooth texture. The color-safe formula has noticeably slowed down fading, and I no longer struggle with frizz or constant tangles. I wholeheartedly recommend PROSE to anyone seeking a transformative hair care experience. It's also the perfect gift for someone you love. *complimentary from prose

    Received a free product from Prose
  • Recently, I had the opportunity to try 3 Prose Products for a Complete Customized Haircare Routine that I received complimentary from Prose. It started by having me answer some basic questions and ended in a truly personalized Haircare routine with 3 amazing products. And I do mean truly personalized routine, complete with each product, having my name on it, and a pamphlet with my name on it, which had each product and the ingredients, as well as a QR code that can be scanned and for a complete breakdown of instructions and key ingredients. My routine included a Shampoo, Conditioner and a Curl Cream. And honestly, I cannot tell you which product is better. Together all three of these products have done an amazing transformation on my hair. My curls have always been unruly and hard to manage. But now they are full, soft, defined. I chose the scent oasis , and I am obsessed with it! Overall my hair looks healthier and I could not be more pleased! I highly highly recommend Prose!

  • I received complimentary from Prose and thing testing customized haircare based on some tests I took right before ordering. I’ve been trying them out for about two weeks now and I have never felt my hair and scalp so refreshed. I feel like they’re for sure helping with my hair goals and it’s already looking a lot healthier.

    Influencer for Prose
  • I love a good set and this didn't disappoint. My fave is the pre shampoo mask, I only need a bit and it leaves my hair SO soft. Shampoo and conditioner are so good too!! I like that you don't need a million pumps of each product to get a good lather and get your hair soft. I'm happy with the results - I do feel like my hair is shinier and healthier when I use the pre shampoo mask. Love it! Gifted by Prose.

    Received a free product from Prose
  • Gifted by Prose. What I liked most from my personal set was the pre-wash hair mask. After the mask, the hair is smooth and nourished and is easy to comb. The shampoo cleanses my hair well, sometimes I need to shampoo my hair twice, but the Prose shampoo does the job well in one wash. All products have a pleasant fruity-floral scent.

    Received a free product from Prose
  • Disclaimer: this product was gifted by prose in exchange for review. All thoughts opinions etc are honest and my own. Prose is amazing! I have definitely noticed a big improvement in my hair since using the products. At first I was unsure but after sticking with it my hair has been so much shinier and I am able to go longer between washes. I selected that I had flat / thin hair and it has definitely also added volume. Very happy with how it works, will continue to use and recommend

    Received a free product from Prose
  • Prose gifted me my current favorite shampoo and conditioner! I love that I got to customize my routine based on my hair needs, and it even came with a cute packaging and a pump. Plus, you can also customize the scent!

    Received a free product from Prose
  • The Prose Customizable Hair Care System is a personalized hair care solution that aims to meet your unique hair needs. Here's a review focusing on its effectiveness and customization. The Prose Customizable Hair Care System delivers impressive results. By taking a detailed hair assessment, Prose tailors the products to address your specific concerns, whether it's dryness, frizz, damage, or other issues. The formulas are designed to target these concerns and promote healthier, more manageable hair. Users have reported noticeable improvements in the overall condition, texture, and appearance of their hair after using Prose products. One of the standout features of the Prose system is its high level of customization. The brand takes into account factors such as your hair type, texture, scalp condition, and even your environment, to create a personalized hair care regimen. This ensures that the products are tailored specifically to your needs, allowing for a more effective and satisfying hair care experience. Additionally, Prose offers the option to choose your preferred fragrance, making the experience even more personalized. Overall, the Prose Customizable Hair Care System is an effective and personalized solution for addressing your unique hair concerns. Its ability to tailor the formulations to your specific needs, combined with the noticeable improvements reported by users, makes it a standout choice for those seeking a more personalized and effective hair care experience.

    Influencer for Prose
  • These products were gifted by Prose to me to try and give my honest review. After taking the quiz, I chose the custom shampoo, conditioner and pre-shampoo mask for my wavy-curly hair. I’ve been using it now for a couple of weeks, and I really like it. I’m looking forward to seeing how it improves my hair over the next couple of months. The shampoo lathers nicely and leaves my hair and scalp feeling really clean. The conditioner feels really hydrating in my hair and detangles I really well. I have used them with and without the pre-shampoo mask; with the mask, all of these benefits increase (even cleaner-feeling scalp, really hydrated hair, SUPER easy detangling), but even when I don’t have the extra 15 minutes for the mask, I am really impressed with the clean, shiny hair this system leaves me with. See my before (the day it came in the mail) and after my second wash with Prose. I hadn’t separated any curls or fluffed my hair out, but I styled it the same way I always do. LOOK AT THAT DEFINITION!

    Received a free product from Prose
  • gifted by prose. I used a personalized scalp mask, shampoo and conditioner. I took a quiz on their website and their consultants built a remedy to fit my hair concerns. I have try hair and scalp. I used the scalp mask, it doesn’t sting on your scalp and removes dirt and residue. The shampoo and conditioner are great, they came with a pump. They left my hair feeling smooth and shiny.

    Received a free product from Prose
  • I am so impressed with Prose. I have thin, 2A/B, volumeless loooong hair. I’m 4 month postpartum and was having the worst experience trying to find hair products that WORKED and benefited my hair. In the process of using other products I ruined the health of my hair. Prose brought my hair back to life and now it looks and feels absolutely AMAZING. The scalp mask is incredible, the curl cream and oil does wonders. I couldn’t believe how quickly it worked and how much it improved my overall happiness and confidence. Especially as a new mom, I don’t have the time or money to constantly be searching and trying things to care for my hair properly. I can’t thank Prose enough for being so clean, sustainable, personal and incredible. It really is an amazing experience in addition to an amazing product line. I tried their hair products gifted by Prose and I highly recommend!

    Received a free product from Prose
  • This was nothing short of a miracle for my hair. I had been suffering from flaky itchy scalp and dry ends for sometime now. Tried everything - oiling, hair serums, shampoos but nothing worked. The flaky-ness would come back a day after I washed my hair. I was offered by Prose to try their line and I'm so glad! The consultation form was quite thorough and what I found interesting was that they take into consideration geo factors as well because the water is very hard where Im located. I got the pre-mask, shampoo and conditioner. My scalp feels so healthy now, no flaky-ness and it added volume to my hair. Also it smells great!

    Received a free product from Prose
  • When I took the quiz and consultation from Prose for my hair, I felt seen and heard. I've been trying to find hair products that'll work for my thin, wavy, and dry hair. I enjoyed answering the questions because I knew the answers I provided would be beneficial for choosing the right ingredients. When I received the package, it was beautiful and personalized. I love the smell of Palma, with notes of Orange, Tea, and Sandalwood. When I applied the hair mask, shampoo, and conditioner, my hair came to life. I instantly saw a difference in the appearance and health of my scalp and hair. I've been dealing with hair loss, and after trying it for almost two weeks, I'm not going back to ordinary drugstore shampoos. My hair has regained its beautiful, shiny volume, and the texture of my waves has been more visual. Overall, I'm satisfied with the ingredients and experience with the hair journey of Prose. I'm happy with the results, and I'm confident my hair is going to be healthy again. I received this beautiful package as a complimentary from prose. Thank you, Prose!

    Received a free product from Prose