Prose reviews and discussion

4.3

74% of reviewers would recommend to a friend

5

Reviews on Prose’s website have a higher average rating compared to reviews on Thingtesting.

Reviews mention

  • Personalized, targeted formulations
  • Lightweight, effective shampoo
  • Softening, detangling conditioner
  • Transformative curl cream performance
  • Inconsistent formula performance
  • Occasional scalp irritation reports
  • Scent intensity divisive
  • Potentially drying or heavy feel

Prose earns strong reviews for its personalized hair and skincare that often deliver softer, shinier, more manageable hair and calmer, hydrated skin, with many noting reduced frizz, cleaner-feeling scalps, and bouncier curls—especially with the Pre‑Shampoo Scalp Mask, Custom Shampoo/Conditioner, and Curl Cream. However, reviews also report misses: formulas that feel heavy or drying, minimal results versus drugstore options, scent sensitivity, and recurring complaints about subscription management; some users even cite increased shedding or irritation.

AI summary based on Thingtesting reviews

1,459 reviews and posts

  • The whole process of getting my own personalized skin care set was so cool and very in depth! I loved that they had fragrance free options for my sensitive skin. When everything arrived, I was happy to see it all comes in glass bottles. Looks very chic on my counter. I also enjoyed the addition of pumps for the cleanser and serum. I’ve been using it for a few days so far, and I love the cleanser and serum! I wish the moisturizer was a little more moisturizing as my skin feels tight/dry when I wake up. Other than that, no breakouts and my skin seems happy! gifted by prose!

    Received a free product from Prose
  • I’ve absolutely been loving my custom hair care gifted by prose!! My hair feels softer, is shinier, and my scalp is significantly less oily between washes. I can never go back to any other shampoo & conditioner!!

    Received a free product from Prose
  • I’ve absolutely been loving my custom hair care gifted by prose!! My hair feels softer, is shinier, and my scalp is significantly less oily between washes. I can never go back to any other shampoo & conditioner!!

    Received a free product from Prose
  • I’ve absolutely been loving my custom hair care gifted by prose!! My hair feels softer, is shinier, and my scalp is significantly less oily between washes. I can never go back to any other shampoo & conditioner!!

    Received a free product from Prose
  • This is so so great! I received a 3 set skincare made special for me !! I love that there is a choice to get scent free , this is so amazing, I absolutely love it!! I cant wait to try it and see how it works, I hope it will improve my skincare routine!! Gifted by prose

  • When I saw my name, it was so exciting. This makes this product valuable and special. I really like the smell and the quality of my hair after the treatment. My hair looks alive and shiny. And once again, the smell is simply amazing. It's worth the money. I highly recommend it. Complimentary from Prose.

    Received a free product from Prose
  • When I saw my name, it was so exciting. This makes this product valuable and special. I really like the smell and the quality of my hair after the treatment. My hair looks alive and shiny. And once again, the smell is simply amazing. It's worth the money. I highly recommend it. Complimentary from Prose.

    Received a free product from Prose
  • When I saw my name, it was so exciting. This makes this product valuable and special. I really like the smell and the quality of my hair after the treatment. My hair looks alive and shiny. And once again, the smell is simply amazing. It's worth the money. I highly recommend it. Complimentary from Prose.

    Received a free product from Prose
  • When I saw my name, it was so exciting. This makes this product valuable and special. I really like the smell and the quality of my hair after the treatment. My hair looks alive and shiny. And once again, the smell is simply amazing. It's worth the money. I highly recommend it. Complimentary from Prose.

    Received a free product from Prose
  • When I saw my name, it was so exciting. This makes this product valuable and special. I really like the smell and the quality of my hair after the treatment. My hair looks alive and shiny. And once again, the smell is simply amazing. It's worth the money. I highly recommend it. Complimentary from Prose.

    Received a free product from Prose
  • Gifted by prose - i got a custom shampoo, conditioner, and leave in conditioner from prose and i am absolutely in love with it. I’ve only used it once and i already feel a difference in my hair. It doesn’t feel as dry, and the shampoo lathers so well. Also smells absolutely amazing!

  • Gifted by prose - i got a custom shampoo, conditioner, and leave in conditioner from prose and i am absolutely in love with it. I’ve only used it once and i already feel a difference in my hair. It doesn’t feel as dry, and the shampoo lathers so well. Also smells absolutely amazing!

  • I really like this custom haircare routine because the products feel tailored to my hair’s specific needs. After using it consistently, my hair felt softer, healthier, and much easier to manage. I also love that the formula is personalized based on factors like hair type, goals, and environment, which makes it feel more thoughtful than typical off-the-shelf products. #gifted by prose

    Received a free product from Prose
  • I loved how personalized the entire experience felt from the consultation to the final products. The formulas feel lightweight but effective, and my skin looks noticeably more balanced and hydrated. It honestly feels like skincare that was actually made for me. gifted by prose

    Received a free product from Prose
  • This was such an easy process to fill out their questionnaire! It is a very thorough and well worded questionnaire. It goes through your hair type and your color treatment. The quality of the products is unmatched. The smell is amazing as well. Gifted by prose.

    Received a free product from Prose
  • I’ve been using the shampoo from Prose and I actually really like it. It cleans my hair well without making it feel dry, which is super important for me. My hair feels fresh, soft, and not stripped after washing. Also, the texture is really nice and lightweight. So far, it’s been a good everyday shampoo.

  • The conditioner is probably my favorite part. It makes my hair feel really soft and smooth without weighing it down. I noticed my hair is easier to brush and style after using it. It gives enough moisture but still feels light, which I love. Definitely feels like it’s made for my hair.

  • This is the best skincare experience I’ve tried. You get to go through a questionnaire to personalize your skincare trio, and then they make everything for you. My trio came with a cleanser, serum and moisturizer and clear instructions. Each bottle is labeled clearly with the ingredients involved. My skin has never felt better! I’m obsessed! complimentary from prose

  • Wow I’m loving the formulas I received, I got the custom conditioner, shampoo, and hair mask and everything is amazing! From the products to the details wow I am obsessed! My hair feels so clean and soft, they make these products with real ingredients which I love!Definitely recommend

  • Wow I’m loving the formulas I received , I got the custom conditioner, shampoo, and hair mask and everything is amazing! From the products to the details wow I am obsessed! My hair feels so clean and soft, they make these products with real ingredients which I love! Definitely recommend

    Received a free product from Prose