5mo ago
BUYERS BEWARE!! SCAM OF A COMPANY!! The worst customer service I’ve ever experienced. Took over a week to get a response back about a defective item. I was told a wavy zipper, one handle taller than the other and a bag that sits sideways on a supposed top graded bag is in line with their standards. Makes sense I guess since their company seems to have no standards. I was told I should have purchased insurance - since I received a bag that was graded incorrectly I would have been able to return for free. Excuse me? I should have paid for insurance when I bought it. That way if I receive a bag that they incorrectly graded, I can return the defective item “for free”. But since I didn’t pay the extra fee when I purchased I need to pay $15 to return a $60 item. This is fraudulent business practices. Your company makes a mistake and you make the buyer pay to return your garbage merchandise? I will make sure I tell everyone how you run your company and treat your customers.
