4.4
89% of reviewers would recommend to a friend
Peloton
4.4 • 752 Reviews
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4.4
89% of reviewers would recommend to a friend
Peloton wins praise in reviews for motivating, studio-caliber classes, engaging instructors (Cody Rigsby, Alex Toussaint, Robin Arzón), seamless app breadth, and sturdy, smooth hardware that makes at‑home workouts convenient and habit‑forming; however, recurring membership costs are widely criticized, the bike seat comfort and occasional hardware maintenance issues recur, and some find the experience overrated or less effective than live classes. Overall, Peloton is good if you’ll use it consistently and value variety and community, but buyers should weigh subscription demands and ergonomics.
AI summary based on Thingtesting reviews
3y ago
My peloton is the BEST thing I have ever purchased. I am a religious user. During pregnancy & postpartum, Robin truly saved me. Her classes were so helpful & allowed me to continue my fitness journey in a way that was safe for me. Now with a 4 month old, I am able to be consistent due to the classes on demand & am rebuilding the muscle I lost. I recommend the bike & the app to everyone I know. I also love that you're now in select Hilton Hotels for when I am traveling!
Feedback
My XPO delivery experience was horrific, but your customer service team really went above & beyond to make sure I got my bike & was starting my peloton journey on the right foot.
3y ago
I have been using Peloton for 6 months now. Mostly the rides. I do not have the bike myself. It is part of my building amenities so I can’t really use the app for some workouts to be done at home or on the treadmill with is u fortunate or a feature to improve by Peloton. Great variety of trainers, classes, music,… the bike is of great quality, although the water holders tend to break easily. I will continue using it as long as my building continue the subscription Or until they make it it cheaper.
Feedback
There are other brands out there, but I have not tried them yet so I can really compare. I believe they have now lower the price of the bike so most probably a great investment as a Xmas present
3y ago
I have been a peloton member for over 6 years. I love them, love the bike and the app and I use it at least 5 times a week
4y ago
The (almost) apple of gym bike. But the price point is insanely high and probably going to go bankrupt
Feedback
Price point is insane
4y ago
Love my bike, just wish I used it more. The monthly subscription price keeps going up. I wish they offered a tiered monthly membership that charges by use (i.e. 10x a month, 20x a month, or unlimited).
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Amazing bike. Best user experience by far…just getting expensive.
4y ago
love mine and i love the interaction it provides. makes me very active
4y ago
I purchased my peloton during the pandemic and happy I did. The bike itself is sturdy, I am able to justify the higher price point from the quality provided. The monthly subscription app is great and offers more than just cycling videos, I love taking the barre and pilates classes too.
Feedback
Wished it would come with extra hardware from shoes just in case you misplace.
4y ago
It's hard for me to get off this bike! Love the workouts/classes and love how I can do this at home at my own convenience!
4y ago
I absolutely love my Peloton. It was such a seamless process when it came to ordering the bike and having it setup. It is such a great way to start my day and I highly recommend this product to any/everyone! There are different instructors that will fit each and every rider's style so that the music and energy matches your own.
4y ago
I've had my bike for almost 2 years now and I love it. I go through periods where I use it more but there is such a great assortment of content, you can never really get bored.
Feedback
The process for pausing your subscription feels purposefully complicated to discourage this behavior. Not exactly customer-centric. Sometimes I'm traveling for a while and want to be able to pause my subscription directly through the app.
4y ago
I love Peloton - I love the bike, I love the app, I love the instructors. I have never been more impressed with an online fitness company. If you are someone who are self-motivated (or even somewhat self-motivated), this is the company for you. They physically push you and improve your overall state of wellbeing. I love feeling stronger each time I finish a workout.
4y ago
Very fun workouts with fun instructors and fun playlists. I prefer to be in an in person studio but this is a good alternative
4y ago
I bought the original Peloton bike during the pandemic in 2020 and still use it 3-4x a week, which is a total win for someone who does not typically enjoy working out. Between my husband and I, we use it 7 days a week.
4y ago
Peloton is such a convenient way for me to get my workouts in. I love that there are so many class options and instructors.
4y ago
Worth the investment when you factor in cancelling a gym membership and swapping it with an at home workout. There was something wrong with my bike in the first year of owning it and they sent someone to my home to fix it right away.
Feedback
Wish the warranty lasted the length of the financing (3 years) to make the pain of fixing the bike hurt less after an incident when the bike is still being paid off.
4y ago
This is the best stationary bike I have ever owned. The bike is well built and easy to operate. The monthly internet fee is moderately high though, and is the only drawback for me. The bike itself is expensive too.
Feedback
Lower prices of course!
4y ago
What a strangely brilliant invention! My family got one first because they wanted to ride more but weren’t in the right location and still wanted the gym experience. After a while the rest of the family got it because it’s such a great impact on her life and continue to add to her motivation about working out, getting in shape, and just toning down her muscles. I thought the constant voice telling me and talking to me would be annoying but I found it quite encouraging and uplifting as time went on. it’s great to be able to see your stats continuously improving and knowing what to fix about myself as I continue to do these exercises. my legs are in better shape, I can walk further and feel less tired, and my stamina has improved.
Feedback
I wish there was a smaller version more adaptable and easy to fold away for apartments.
4y ago
Peloton is a great product and brand! The app is phenomenal also, it's great for those that like to use it on the go as well as in home use. They offer quite a few products for consumers to choose from.
Feedback
Consistent shipping, longer warranty periods, and cost effective monthly options.
4y ago
Bought a bike (older version) and started using the platform in early 2020. The choice has expanded greatly in that time. I enjoy using both the app and bike - the interface is simple to use.
Feedback
Customer service can be hit and miss, and the bike itself needs careful management to keep it going smoothly.
4y ago
I like the workouts and immersive experience. The trainers do a good job at engaging you and push you.