Pact makes clothing and linens for men and women using environmentally friendly materials.

Brendan Synnott

Pact is appreciated for its quality materials and ethical sourcing, but struggles with inconsistent sizing, poor fit, and expensive shipping costs. Customer service experiences vary.

Pact

Maternity

sweater

Underwear

Leggings 

Clothing

Baby & Kids

Bedding & Bath

Home

Fit is very large.  Leggings stretch out within minutes. Very expensive and returns are not free. Customer service lacking.  Very disappointed all around. 

Pact may ethically source their products have same or more plastic in them than their competitors. Honestly, not worth the cost, I assume everyone is understanding that since they spend most of the year in sale. 

I was a loyal pact customer for years. I’ve tried multiple items, but always came back for their underwear. There has always been fit inconsistencies across styles for me (even when size charts were the same). However, the reason I am no longer a fan is the construction quality is now incredibly poor. In fact, I expect better quality control with stitching from brands like H&M. I have underwear from 5 years ago that are still holding up. I’ve had to resew the elastic on all 10 pairs I bought last year — most of them straight out of the box or after the first wash. No matter how a clothing item is made, it can’t be sustainable if it doesn’t last. It’s not even a sustainable business model to cut corners as they have, since they’re losing customers. 

Pros: Feels great, made with high-quality materials. Cool vibe, good advertising and marketing. 

Cons: too short, could be slimmer fitting

I want to like this brand. It’s gaining popularity and it has a cooler vibe than most companies these days. 

The arm length is perfect but the torso is too short. I’m about 6’2”, 200lbs so larger than avg human, but not THAT big or slim. This needs to be longer to cater to anyone over 5’11” and it doesn’t need as much material. It fits like it was designed for a 5’8 man weighing 160 lbs. 



Bought a dress from this brand because of their 100% cotton marketing. I'm glad I bought from sale because the dress I received is 20% polyester. The fit also isn't very flattering but my biggest issue is that they should do a better job listing materials for each piece. 

Great undershirts and decent prices. Seem to lose their bright white color relatively fast but as an undershirt that really doesn’t matter. 

Terrible fit for maternity leggings. I don't think they actually have any idea what pregnant women's bodies are like and just made up the design to be randomly slightly large up top. 

Went to their store, which was closed despite me calling them to confirm their hours. When they finally were open, they told me they couldn't help with returns.

Website is super uninformative and broken.

Customer service was rude and didn't help me with a return at all. Hung up on me.

Love the leggings and they have pockets! At this price, the stitching should hold up a bit better. Otherwise, very comfortable.

The worst customer service ever experienced. 

Do NOT recommend buying anything from Pact clothing due to their poor customer service.

I returned the shorts I ordered and they stated they issued a refund but never did. I couldn't reply to their customers service emails as they were all No Reply. I filed a PayPal refund request but lost the case because I choose the wrong reason for the claim in error. I finally got a hold of customer service where I can reply to the email but they still haven't issued my refund. They keep stalling and saying they are unable to refund because of the PayPal claim, which is now closed . I still have received the refund and it's been almost 3 months. 

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