Pact makes clothing and linens for men and women using environmentally friendly materials.

Brendan Synnott

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BE CAREFUL ABOUT BUYING FROM PACT IF YOU ARE IN CANADA!!!

Pact charges Canadian sales taxes but does not provide refunds for sales taxes on returned items. On top of that, they impose a steep $25 fee for covering the cost of shipping returns. So let's say you spend $100 on items and paid a sales tax of 5% GST and 7% PST ($12 in this case). When you send the items back, you not only lose the $12 sales tax, but you also have to bear the additional $25 shipping fee. That's $37 lost for nothing.

This practice about not refunding the sales tax strikes me as odd and rather deceptive. It is important to note that it is not legally permissible for a company to charge sales taxes on items it did not sell. When I reached out to customer service, they informed me that they are unable to refund the sales tax because it is "remitted to the government." However, I find this explanation to be unsatisfactory; it seems more like a weak excuse than a valid reason. They cannot remit taxes for items they did not sell. It's simply pure logic. Furthermore, Pact fails to be transparent about this policy anywhere easily visible on their website, which is another disappointing aspect of the overall experience.

Considering that Pact Organics claims to be a B-corp, I expected better. It is disheartening to see them fall short in this regard. I cannot trust them for these rather deceptive practices.

Comfy, but the leggings bunch all weird in the crotch and stretches out really quickly - was happy that this company does no utilize chemicals in the making. Just disappointed how it looked.

I love the quality of the clothing and the customer service was lovely and helpful. But, unless you have access to a store and know how the product fits, you take a huge risk taking a guess of the sizing online, which I found to be very inconsistent, depending on the style, fabric, etc. So, essentially, one legging does not fit like the other legging.  The other problem is the shipping fees both for the order and the returns, have to be the most expensive shipping costs I've seen in comparison to other retail websites.  I get that they are sending their shipments via the US, but any mistake in size, not only will you pay 20.00 for the order, but you will pay another deduction of 25.00 for the refund-even if you are simply exchanging one size for another. Adding to that Canadian sales tax which they keep and donnot refund back to you-I never thought to check that until I read these other reviews.  If I could make a constructive suggestion to the company-make your sizes more universal across the spectrum especially leggings.  Even finding your ribbed legging here in Whole Foods,  it was nowhere even near the sizing of what I ordered on your website. And if you can't manufacture a more consistent sizing across your clothes for what I'd consider basic items, or lower your refund shipping cost, then maybe increase more stock in stores like Whole Foods, so we're not bombarded with these hefty fees just for giving you the online business while playing treasure hunt to figure out the right size.  

Fit is very large.  Leggings stretch out within minutes. Very expensive and returns are not free. Customer service lacking.  Very disappointed all around. 

I am a little surprised at the mixed reception on this website. Personally, I have always held Pact as a pretty durable and ethical clothing brand. I would never defend a company with good intentions if the product is not serviceable, but all of the Pact products I have purchased are still in tact. These products are used weekly and I do not treat them delicately. Not to mention, I have products from as far as back as 2018 and many products in the years after.
My favorite article of clothing comes from a purchase that my boyfriend got on clearance. There used to be a type of "heavyweight shirt" that they sold. He still uses his almost every week, and when he doesn't, it is because I stole them. They feel as strong and heavy as a pair of Levi's 501s with a brilliant mossy green. 
Their packaging is Eco-friendly and I have had great experiences with their shipping in my area. I cannot recommend Pact enough.

Canadians beware! They will charge you taxes as per your provincial standard (gst, pst, etc) but will not refund it you return your product. So you will lose your taxes as well as their restock fee.  

Loved the dresses and sweat paints until I washed them… not looking like they will last as long as I hoped. Great fit, love they are environmentally friendly.

I've gotten several things from underwear to socks to sweatpants and sweaters.
Some is holding up fine, some not so much. I bought the airplane cardigan the end of 2021 and noticed today how the cotton is puckering in the middle of the back. It's been folded for several months so it's not from a hanger. Underwear started showing signs of wear in less than a year with the elastic popping out along the top of the back (I bought a set of 6 and they were in rotation with a bunch of others, so they weren't worn every week).
Conversely, I have a pair of the foldover sweat pants that I love and wear a lot and they are holding up better than the undies or the cardigan which is ironic because the pants are worn more than the others.

Ultimately, if the price is decent and I really like it I'll buy, but I will also keep in mind that it may not last as long as it should.
They are easy to do returns with so that's a plus! No risk if something doesn't fit well.