14d ago
The Ourself lipfiller pen is expensive at $125. I used it and the product is terrific. The problem is that when I put a refill in ($145 for 2 refills), it stopped working. I have tried to reach customer service for weeks now. I've sent emails and have posted on their Facebook page, and they don't answer. This is an expensive product, and it is appalling that they care so little for their customers that they don't respond to queries. It's a shame that they are so active in their marketing, but so abysmal in their follow-up.



