3.74
74% of reviewers would recommend to a friend
Lush
3.74
74% of reviewers would recommend to a friend
Lush is a popular brand known for its aromatic and fun bath products, particularly its bath bombs. The brand is also appreciated for its eco-friendly ethos and vegan products. However, there are concerns about the high cost of the products and their overwhelming scent. Criticisms also surround their customer service, and issues with gift cards not being redeemable online. Some customers have reported skin reactions due to the potent fragrances and feel the brand has prioritized quantity over quality in recent years.
AI summary based on Thingtesting reviews
4mo ago
I love this brand! They have a store in Japan too and I've been buying it since then. I also love the brand mission of not doing any animal testing and being very natural to all the ingredients they use. It is great for small gifts to give out to your friends. The honey soap is one of my favorite and the smell is great! The bath bomb is also unique and looking at the seasonal ones are always exciting! I highly recommend everyone using this once!
6mo ago
Love my lush products! The store is wonderful and the products are even better.
4mo ago
I've been a Lush gal since forever. I love their body scrubs (Magic Crystals is my fav), shower gels, body creams, face masks. Lush is one of the brands that still has a recycling program (for 5 empties, you can get a face mask). Yes, the scents can be heavy sometimes but I love that!
5mo ago
No one makes bath bombs like Lush. Or any of their other vegan products, to be honest. Everything smells wonderful, their products are very innovative, and they're very distinct packaging is iconic. Not all products work for every person, but there is definitely something for every skin and hair type.
23d ago
Love the hand cream and the body scrubs that I have tried from Lush. The fragrances are delicious at home, but going into the store is a little overwhelming for the olfactory senses!
3mo ago
I will probably use big shampoo until the day I die. It smells incredibly , my scalp is tingling clean after and my hair feels so good and full. I have been asked more than once what perfume I am wearing and I tell people it's just my shampoo.
3mo ago
These smells are so incredible. I have always loved the Karma and now use the gel and perfume. My favorite new item is the squeak shampoo. It has some crystals and really washes your hair and such another fabulous scent. I hope they make it into gel and perfume too. This store is divine and I can spend a day trying all of the things. Love this place!
All of the sleepy line is a dream! I actually really love everything, the store, the smell, the products, the athletics, the employees. I recently tried the massage bar pictured and I love it. Perfect way to relax after a long day either by yourself for some self-care or for you and a partner to enjoy!
This is one of the greatest companies out there . . . I can't go one week without using at least one product! I always have to go for the Avobath and Candy Creamer combo, gives the perfect scent of refreshers. The collaborations are always full of fun, the most recent Spongebob one came just in time for my birthday, which obviously meant I had to buy the whole collection
Lush is one of my favorite stores. It has a nice clean layout and always smells wonderful. My favorite products are the handmade soap. I like being able to choose the size that I want/need. This place prides itself on ethical sourced ingredients and animal testing free. 100% vegetarian, 85% vegan . And the products feel 100% luxurious
WOW wowwwww yessss Lush is and has always been my family member! Ive tried it all and love it all! Not only because the products are natural but they are so fresh on my face, body and hair its a NO BRAINER!!! Also, my experience at the stores are always great, the employees are so happy to help you find anything you need. My picture does not do Justice for everything I've enjoyed using using from Lush's creations :) <3 Aqua Marina is my soul sister!!
Feedback
Use the face mask's to start and get into the Brand, you won't regret it!
The most extraordinary smell from a shop I have ever been in. Luxury, gorgeous bath, body, skin products. The smells are AMAZING. I’ve currently just unwrapped a lemon 🍋 soap to use for my next bath, and I cannot wait. The smell and quality is amazing. I would love to try ALL of there products, especially the skin masks. I got my mum one for her birthday, she loved it. She has dry skin and it was so thick and nourishing and of course smelled so good you would want to eat it. Recommend! Especially for gifts 🎁
2y ago
I've been using Lush for about 13 years now - ever since I discovered them while vacationing in the UK. I love that their products aren't tested on animals and that they're all natural, vegan-friendly. Not only do I love them for myself, I love the fabric wrapped gift sets they sell in-store or ship from the webpage - I've bought a few of them. Whether I've been in-store, on the phone, or placed an online order, I've never had an issue with an order being incorrect, their staff are great brand ambassadors.
Lush has become a game-changer for my curly hair routine as a guy. Their sea spray and curl power products have proven to be a fantastic combination, leaving my hair smelling amazing and maintaining its curly texture throughout the day. The sea spray adds a natural beachy texture while the curl power keeps my curls defined and frizz-free. Lush's dedication to quality and enjoyable scents has definitely made them my go-to brand for all things hair-related.
Lush has my favorite moisturizer, Celestial! I have very dry skin and this is perfect for moisturizing. I have such a hard time finding products that actual hydrate my skin and this has been my favorite. It smells like a light sweet almond. When I apply at night, my skin is still very hydrated in the morning. I've repurchased over 10x. I love the recycling incentive Lush offers! Truly a great company
2y ago
I love the bath bombs! Lush has such a variety & it makes the perfect gift.
Feedback
Nothing could use improvement as far as I’m concerned
1y ago
They have a sign in the front of the store that says boycott Israel it’s a disgusting behavior so I will never buy there again
1y ago
Repulsive and anti-Semitic service You can already see the racism at the entrance to the stores by the signage and those who miss it will enter and experience repulsive service
2y ago
Love Love Love!!!! I have rough hands and after trying out so many lotions and hand creams it never actually helped my hands get softer but when I tried their “Helping Hand” hand cream, oh boy did my hands felt softer instantly! I am obsessed with it! I love the scent of the cocoa butter and honey combination which helps in nurishing my hands! Definitely worth a try!
Feedback
I love it so much! I love bringing it with me everywhere cause it makes my hand instantly softer and nourished without feeling greasy! Also the scent of cocoa and honey combined! wow! it’s sooo good to smell!🙌🏻 Plus, just going to the store is just so inviting cause their store smells soooo good too!🥰🙌🏻
2y ago
Lush is such a luxury item for me. I love everything so much! I take baths every night before bed and the bath bombs are so amazing. I love the one called sleepy as it has lavender and chamomile and really gets me ready for a good, long sleep.
Feedback
They opened a pop up store near me for the holidays and I was so excited. I wish it was always there, not just for the holidays.