Lisa Says Gah reviews and discussion

I placed an order for the Lily Dress on 6.03 hoping to wear it on my birthday (6.30). The Shop app specified that orders ship within 2-3 days so once 6.09 rolled around, I decided to contact them via email to check in. In their response they explained that the dress was back ordered and would be shipped out on 6.18 (when my order was placed the website made no mention of the item being back ordered). I do want to give credit where it’s due, because they did send me a $15 credit for the inconvenience. However, this was my second time ordering online from this brand and the almost the exact same thing happened to my first order when one of the items turned out to be sold out. At this point I’m starting to feeling anxious. 6.19 comes around and I get no tracking number and no updates, so I decide to check in. This time I get no response. That being said, the items I HAVE gotten from LSG have become some of my favorites. I once went to the San Francisco store and had a great experience there. My complaints about this brand have all to do with my experiences ordering online and nothing to do with the quality of the products. At the end of the day it makes me sad knowing that I most likely will not be ordering from them again since it’s so hard to find a brand that carries so many fun and whimsical designs.

I really want to like this brand because the branding and photography is so cute but it doesn’t fit well! The sizing is inconsistent and needs tailoring to work

Sizing seems to be all over the place in my experience, but the pieces are ADORABLE, and when I can find something that fits it's a win!!

I really want to love this brand because it's sustainable and very cute, and a lot of sustainable brands are kind of boring. The issue is sizing for me. I've bought numerous things from Lisa Says Gah over the years and have returned about 90% of them. They either fit incredibly awkward, or are too small/too large compared to the sizing chart.

I find 80% of what they offer on the website to be heinous, but the remaining 20% is like specifically designed for me. I have ordered two of their Grace dresses from the in-house brand in different prints. Both are made of pretty flimsy fabric and have laughably bad pattern matchup at the seam. The first one is a really flattering fit that I love; the second I returned because somehow it fit completely differently. The quality really does not justify the price, but I never learn and will definitely risk it again. They could also improve on their size inclusivity. The returns process was really easy, they offer Happy Returns from PayPal. Also, I have used the preorder function when my desired style was sold out, I wish this was a feature more retailers used.

Some of the most awful customer service I've encountered! I paid $98 for a skirt at the beginning of September and it got lost in the mail. I contacted support mid-September and they didn't reply until 2.5 weeks later for my redelivery. However since then, I still have not heard back- I don't know if the skirt is coming but I haven't received a refund either. Their customer support says they try to respond within 3-5 days but that is just not true- I'm lucky if I hear anything within 2 weeks. It shouldn't take me over two months to receive an item that I paid a high price for. Such a shame for an otherwise great and unique company!