Kind Science reviews and discussion

Poor company standards when trying to cancel your subscription and they don't give you your full refund

The $75 + package. My wife has used this for about a year and has not noticed any results. She received a renewal order about a month ago, and two of the bottles were broken and leaking. She called Customer Service, and they sent her replacements. . They smelled so bad that she could not use them. She calls the company to cancel any future orders. Assured her order was cancelled, Today she received a new order, which she did not ORDER . Asking for her money back a return label, a refund. And 45 minutes on the phone, they ok'd a return of payment, minus shipping for something she did not order. This company and its customer service are a fraud and should be reported as such.

I see many bad reviews and I am shocked. I have been using this product for 9 months. I find that my skin has never looked better. It is more smooth, evenly toned and it is brighter. Most important it is no longer dry. I use the firming serum, hydrating cream and the neck cream every morning and I use the oil every night. It is a great product. Just ordered the eye cream!

This company is a complete scam. Almost impossible to cancel - had to phone 3 times and extremely difficult. As a precaution - I cancelled my card I used. Zero trust or confidence after my CS experience. Run do not walk from this company. Complete misleading advertising. Ellen should be ashamed to part of this scam company.

WARNING: Misleading Trial and Subscription Scam Do NOT fall for the "trial kit" offer from Kind Science. My experience was an immediate and frustrating subscription scam. I ordered the initial trial kit with the understanding that I was purchasing a one-time product. I did NOT consent to or sign up for a subscription service. Despite this, I was automatically enrolled in a costly subscription and quickly received a second, full-priced, unsolicited order. When I discovered the unauthorized subscription, I immediately went online to cancel it. This practice of automatically enrolling trial customers into an expensive subscription without clear, explicit opt-in consent is poor marketing, dishonest, and a predatory business tactic. I have not used the products from either order. I am now forced to go through the trouble of returning both shipments just to get my money back. I am demanding a full refund for both the trial kit and the unauthorized second shipment based on their 60-Day Money-Back Guarantee. Be warned: You are not just buying a trial kit; you are signing up for a massive headache and an immediate, unwanted subscription that you will have to fight to cancel. The company prioritizes deceptive billing practices over genuine customer service.

The Neck Treatment Cream gave me such a rash with itchy, burning skin that I had to go to my dermatologist to get a prescription cream to calm my skin. I have never had an allergic reaction to any skin product before and I have used many. When I contacted Customer Service to see if they could send me one of the other products I liked, they said they couldn’t. So now all I can do is throw away the product. I am disappointed with Ellen and her company!

Update: It’s been 30 days since I posted the review below after receiving my small, little product samples. I used the whole system religiously for the whole month and I have seen absolutely no difference. No reduced wrinkles and no difference in my skin: nothing. I am going to go back to my less expensive hodgepodge of different lotions. Do not fall for this scam. The products are about 1/3 the size of the ones that we see for the very long commercial/infomercial. I put my reading glasses in the picture for comparison. My splash guard around my sink is only 3 inches high. Also, it’s a subscription, so you get shipments automatically. I called to cancel my subscription and they totally gave me the runaround. I had to state five times that I wanted to cancel, but they kept offering me other solutions that kept me on their books. After the five statements, I did successfully cancel and received a cancellation email I’ve only used the products for two days, so I don’t know if there are any good, but you are not even able to buy one or two pieces if you want to continue using just them. I would recommend going to CVS and picking up things with high review scores as you need them.

The products are decent, but the customer service and getting the refund is TERRIBLE. I have spent 2 hours on chat and phone calls. They tell me I am owed $211 and then only sent me half. I call again and they said it was already refunded. It has NOT been refunded. It is almost impossible to get a hold of someone and then they tell you they are going to take care of the issue and they only give you half of what is owed!!! Then they say you need to check with your bank or send them a statement. WHAT??? This is a SCAM.

Wish I could give -5 ⭐️ . Huge scam. Ordered for $59, checked all the fine print. Then I get another box and I am suppose to pay $270! No thanks. I hope this business and Ellen fall off the face of the earth

Ridiculous! The products are good and I love how my skin feels but after buying the deluxe kit at the discount, I got another shipment with larger bottles which I did not know was coming! They sucked me into a subscription!! I had to finally cancel by contacting them which took way too long after getting offers on other subscriptions! Now I gotta pay 3 installments of $107!! I’m not happy!!!!! No wonder Ellen isn’t well liked!

Ellen Ellen Ellen. No where in your very cute commercials does it say , “if you order the special introductory offer” you are signed up for a $91.75 SUBSCRIPTION!!!!!’ OMG!! Truth in advertising!!!! Now I have to pay for shipping this box back to you and waiting 3 to 5 business days for a $183.53 refund!!!!! And I just lost my job last week!!! But I never wanted a SUBSCRIPTION!!!!!! Oh Ellen, I’m so disappointed in you!! Janice Johnson, [email protected]

When I tried the products last night I really liked them. However, this morning I woke up with a hot, itchy, red face. I bought this kit as a treat to myself after having surgery and have never had a reaction like this before, so it is quite disappointing. Not sure which product it was that caused the reaction. If anyone knows of one to be the cause, I may try the others again, but right now I am so uncomfortable.

I should have done my homework before ordering. Like many others I didn't know I was buying a subscription that I am finding quite difficult to cancel. The chat lady kept saying the same thing over and over. It wasn't until a half hour later that she confirmed a refund will be issued. I screenshot the conversation but I am not fully trusting that a refund will actually come. I canceled the subscription online, too. But I am still owed money that I am not sure I will ever see. Kind? Not so much! Update:10/2: instead of receiving the promised refund, they charged me another $84. So there is that. Update: 10/15: I got on a chat with them again. They told me I can send my shipment back and then get a refund within 3 to 5 days. I did just that. The return was delivered October 10th. No confirmation no refund. I get on the chat with them again today. They promise to send this to the admin team and they will get back to me in 24 to 72 hours with an answer. I try to get a manager. I tell them about my frustration, and instead of doing anything else, I get an automated "Thank you for getting in touch. It's been great connecting with you. Have a fantastic day!' After that they ignored me. I am so frustrated!

First, I had a very hard time trying to get help. I sent an email and it was returned to me- maelor demon. This is curious because I sent two emails immediately after placing an order when I realized I had been signed up for a subscription. Which brings me to my next point. They would not cancel the order. They said once the order was placed nothing could be done. I asked for a return shipping label and was told that they don’t do that. I have to pay the return shipping. So I will be curious to see how long it takes them to refund my money.

I like that there isn’t a strong scent as well as feels like a lightweight product, but my skin still feels moisturized I’m going to continue using the product:)

Can't cancel subscription