Jenni Kayne

As much as I like some of the pieces from Jenni Kayne. I cannot express my frustration enough with their customer service policies. On two instances, I got sweaters as a gift one was wool and the other cashmere. Unfortunately I am highly allergic to anything fuzzy as it makes my skin itch. The first time, I called ahead and expressed that it was a gift, wrote it on the return label and asked for a credit so I could actually get something different. They ended up refunding the person that got it. What a huge embarrassment. Second instance, I called again, this experience now almost 2 years later thinking they must have done something better with their customer service. I was wrong. Not only do they not extend their return policy over the holidays; once again, because it was shipped to someone else, and there was no gift receipt, but I had the packing slip. They were unable to do anything except refund the person. However, since it was outside of the 21 day window, they were not willing to do anything actually. At a price point like this and a brand that seems to be branching out I think they really should work on updating their policies and their customer service experience before they do anything else. Horrible customer service is the one thing that can discourage me from purchasing from any brand.

Everything is really beautiful and aspirational but the price and quality don't totally match up. My one wool sweater feels comparable to J.Crew and is super pill-y-- which I'd feel better about if the price point were lower. TLDR, I want and like everything, but the price feels high for the quality and it seems like a big roll of the dice to re-order.

I was gifted a down puffer coat from Jenni Kayne last year and it's a staple in my winter wardrobe. My only complaint is that the pockets don't zip or button closed, so I can't really use them to carry items. While I do wear the coat, I doubt I would have made the selection to purchase it on my own accord, given the price point vs. quality.

The brand/clothing is nice and cute, but pretty basic for the price point. I don’t think the quality justifies their prices, and you can easily get “dupes” (with even higher quality!) at a much lower price. Overall value isn’t great….

Be careful what you order, sweatpants are good and great quality. I ordered a tshirt too but the shirt was horrible quality and pilled up. Customer service told me to buy a clothing piller to remove it. Bad customer service and not that great quality. Way over priced

I have two Jenni Kayne sweaters (one cotton, one cashmere) and two slip dresses that I wear constantly. They are well made, have held up really well and I’m very happy with my purchases. I took one point away because they are pretty expensive and dry clean only which add up to the expense. However, for me, it’s worth it. Hold out for 25% off, if you can. They have a lot of sales. They also often will send a discount code if you put something in your cart but don’t buy it immediately.

I have several things from Jenni Kayne that I’ve purchased second hand, with one purchase in store during their 25% off promotion. I especially find their cashmere to be beautifully made, and their other products to also be of high quality. I find this brand to be very high priced, but is a great deal when it can be found second hand at a discount.