Studio Starter Scent Diffuser

1.0 • 3 Reviews

This is the biggest waste of time and money. Hotel collection is the biggest ripoff ever. They sent me the penthouse diffuser and it dose not work at all. They refuse to help or return. DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!

the worst company that I ever dealt with. They charged me for a 99.95 membership fee that I never signed up for and won't allow me to cancel. They also signed me up for bimonthly orders of the same product that I cannot cancel at all.

There is a reason all the reviews on their site are over 3 stars and every other platform is extremely lower. Im sure they wont show the review I just left, which is a shame because it is helpful information I wish I had. I bought the Hotel Collection Studio Pro Scent Diffuser about two months ago. The scent quality is excellent- but in my 546 sq ft living area, you could barely smell it. Before buying, sales told me I could upgrade for "free" with a subscription if I needed more coverage. When I called to do that, I was told the “free” upgrade required a 36-month commitment (~$150/month), or I could buy the larger machine for $700+ and still pay a monthly subscription (~$150/month). They wouldn’t even offer a 12-month commitment. While your policies may be technically accurate, the experience feels disconnected from a consumer’s reality. I expected a subscription cost—that’s totally fine. What I didn’t expect was that, to upgrade and give your company another chance (because the scents truly are lovely), I’d have to either commit to 36 months or pay $700+ for the larger device. Sales should be upfront about those terms. I get that a three-year contract might make sense for hotels, but for a homeowner—who may not even be in the same space in 36 months—it’s a tough ask- especially when the OG product I ordered from you didnt even work as advertised