Hotel Collection offers hotel-inspired home fragrance and products

Welcome to Hotel Collection, where elegance is a standard. Each product is created with sophistication in mind. Our array of hotel-inspired home fragrances ...Welcome to Hotel Collection, where elegance is a standard. Each product is created with sophistication in mind. Our array of hotel-inspired home fragrances ...

Hotel Collection's diffusers offer great scents but have a common issue with durability and poor customer service. The brand also has problems with hidden fees, order cancellation, refunds, and subscription cancellation.

Hotel Collection

Diffuser

Black Velvet Candle

Essential oils

Beauty

Accessories

Fragrances

DO NOT PURCHASE
I purchased the tower diffuser on 9/15/2023, the towers motor completely stopped working on 1/2024. I contacted customer service, the representative (Aneesha) stated that I would receive a call within 24 to 48 hours. After not receiving a return call in 7 day, I called customer service back. The representative (Maria) stated that, “since you’re a few week past the warranty, you can purchase another one for $299.” 

I’ve only used 1 3/4 bottles of oil, which means I didn’t use my diffuser daily. When I did use it, I didn’t run it more than 8 hrs per day as instructed. 

I am extremely disappointed in the product as well as the customer service! 

I absolutely love the concept of this and the wonderful fragrances BUT THIS THING IS POORLY MADE! It leaks oil profusely which damages the wiring which leads to malfunction. 

Ordered sample packs of laundry detergent Feb 2, 2024. 3 weeks later not one confirmation email to state the product was shipped! They sure took my money though! Trying to contact anyone is a nightmare..what a scam! DO NOT ORDER anything from this site!

Dealing with this company is agonizing. Suffice it to say, their diffuser lasted 45 days before breaking. Customer service is the opposite of helpful. I went from upset at the poor quality of their products to absolutely enraged as they failed to address or respond to my issue and instead just tried to get me to buy a more expensive device. Scammers and generally horrible people. Their treatment of customers is unconscionable.

I don't like the smell of any of the oils. It is impossible to cancel this subscription. Can't get my refund.

Have you signed up for a subscription over $200?The oil every month is fifty three dollars. I have not even received my 3rd month.Oil and the diffuser has already quit working. Multiple attempts to contact the company will not return emails. Trying to cancel my subscription still to no avail. Do not get get involved with this company.They're about money and that is it.

I would give a ZERO rating if I could.  DO. NOT. BUY. THIS. PRODUCT.
I invested $300 for a diffuser that quit working within 3 months and the customer service would not refund or replace the diffuser, instead wanted me to purchase a "new" and "upgraded" model at a "reduced price" of $150!  S C A M !!  Please read and trust the reviewers!  THIS COMPANY IS HORRIBLE AND THEIR PRODUCT IS EVEN WORSE!

Purchased a diffuser December 14,2023. Contacted company March 24, 2024 that machine was not working.  Was told I had a 90 day warranty. I was 10 days past warranty lol. These are not cheap to break in 3 months. 

I purchased a Mystery Gift. Hote Collections sent me a discount card. I tried to go to the site it said I was able to use it at. It said bad url. I finally went to their main site, I cannot even order anything from their site, even if it I less than the amount of the discount card. They charged me $9.95 for shipping and $4.95 for safe ship for the "mystery gift" as it was. They want the same amount to ship any of their other items. Making the purchaser have to end up still having to pay out of pocket, again, to use their so called gift card.

My experience was not good. I didn’t mind that it was a bit pricey, but they did not deliver on what they were selling. I bought it for my foyer, and it hardly worked . Every now in again I would see the water vaporizing from it without much of a smell. For me it was not a justifiable purchase . if I am going to pay top dollar for something I want to love it.  When  I brought it to the customer care service representatives they acted as though I had not emailed them requesting a return label. It wasn’t until my third time emailing them and chatting online that I learned I had to go a patient return portal. That took their time and that’s was pretty annoying. So they put up obstacles so they can lock you in . Trying to keep in the 30 day return policy. When  you do cancel and return your item The company will try  to charge you for the subscription for the pro pods. They will most likely try to subscribe you to the pro pods if you are buying a diffuser . If I knew then what I knew now, I would never have bought from them . Save your money buy a candle.

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