Hotel Collection
1.1 • 59 Reviews
Hotel Collection offers hotel-inspired home fragrance and products
1.1
Hotel Collection falters in reviews: while many praise the sophisticated, hotel-inspired scents (e.g., Black Velvet, Scent My Way), the brand performs poorly overall due to unreliable diffusers that break, leak, make noise, or lack throw, and a rigid 30–90 day warranty that leaves customers without replacements. Reviews also cite aggressive upselling and subscriptions, missing or delayed orders, and unresponsive, rude support—undercutting otherwise appealing fragrances and leaving safety and furniture-damage concerns.
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17d ago
The straw keeps falling into the oil and there is no way to get it out without breaking the $50 oil top that now won’t work. I’ve only successfully used one pod. Machine just doesn’t work well and it’s messy to try and fix oil pools at bottom. Not worth the headache, literally the strong scent gives you a massive headache
6mo ago
This has been one of the worst experiences I’ve ever had with a company. The products are cheap, poorly made, and clearly low quality. I’ve ordered the hourglass diffuser twice now, and both times it either never arrived or broke almost immediately. It’s been over a month and a half, and I still don’t have what I paid for. Meanwhile, customer service is completely unresponsive. At this point, it feels like my money has been taken with zero accountability. I’ve tried to resolve it, requested help, and gotten nowhere. Yes, the scents smell good but that means absolutely nothing when the diffuser doesn’t work or never shows up. I’ve had to pour their oils into diffusers from other, more reputable companies just to use them. Honestly, I don’t even feel confident about the safety of their products around my children or pets. When a company operates like this low quality, no support, and no follow-through it’s hard to trust anything they sell. Cancel my subscription immediately. I will not be ordering again. Save yourself the frustration and buy from a company that actually delivers what they promise.
I love the scents offered by Hotel Collection, however I was dissapointed in the candle as it had absolutely no throw. I couldn't smell it at all... Even with my nose right over it I could barely smell it. BUT, the scent itself is incredible. My favorite is 'Black Velvet' as it smells exactly like the EDITION hotel's custom Le Labo scent. I'm sure the diffusers work much better!
2y ago
I SUGGEST PURCHASING FROM ANOTHER COMPANY. We just received our Pro 600sq ft diffuser and oil on Friday 15 November 2024. As we opened the package, we found that the oil was already unsealed and half the bottle already leaked within the box (pics attached). Customer service via phone and chat are unreliable. We have to leave a message of issues and wait 24-48hrs for a response. As first time buyers, I would highly recommend to purchase from a reputable company instead of this one. For the price we paid, it is not worth the hassle, as expressed from other consumers.
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What is Hotel Collection?
Hotel Collection offers hotel-inspired home fragrance and products
In their own words
Welcome to Hotel Collection, where elegance is a standard. Each product is created with sophistication in mind. Our array of hotel-inspired home fragrances ...Welcome to Hotel Collection, where elegance is a standard. Each product is created with sophistication in mind. Our array of hotel-inspired home fragrances ...
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Miami, FL, USA
