5mo ago
This has been one of the worst experiences I’ve ever had with a company. The products are cheap, poorly made, and clearly low quality. I’ve ordered the hourglass diffuser twice now, and both times it either never arrived or broke almost immediately. It’s been over a month and a half, and I still don’t have what I paid for. Meanwhile, customer service is completely unresponsive. At this point, it feels like my money has been taken with zero accountability. I’ve tried to resolve it, requested help, and gotten nowhere. Yes, the scents smell good but that means absolutely nothing when the diffuser doesn’t work or never shows up. I’ve had to pour their oils into diffusers from other, more reputable companies just to use them. Honestly, I don’t even feel confident about the safety of their products around my children or pets. When a company operates like this low quality, no support, and no follow-through it’s hard to trust anything they sell. Cancel my subscription immediately. I will not be ordering again. Save yourself the frustration and buy from a company that actually delivers what they promise.
