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Hotel Collection

1.1 • 60 Reviews

Hotel Collection offers hotel-inspired home fragrance and products

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Hotel Collection Reviews

1.1

Hotel Collection draws praise in reviews for sophisticated, hotel-inspired fragrances—standouts like Black Velvet and My Way—but the brand fares poorly overall due to unreliable diffusers, weak candle throw, frequent oil leaks, and pervasive device failures within weeks or months. Reviews also cite overpowering scents, hard-to-use setups, and aggressive subscription practices, making it a risky buy unless scent is the sole priority and one can tolerate potential malfunction and hassle.

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Reviews and Posts

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  • 1mo ago

    The straw keeps falling into the oil and there is no way to get it out without breaking the $50 oil top that now won’t work. I’ve only successfully used one pod. Machine just doesn’t work well and it’s messy to try and fix oil pools at bottom. Not worth the headache, literally the strong scent gives you a massive headache

  • 4d ago

    If i could give a negative star i would do not buy or get a subscription from them horrible customer service if you get a subscription the sales rep will not help you out after the 30 days i have a subscription for 119 a month for a diffuser and oil i am suppose to get every month i have not received my oil for over 2 months and zero response back from the sales rep or the company absolute garbage do not get there subscriptions

  • 3y ago

    I love the scents offered by Hotel Collection, however I was dissapointed in the candle as it had absolutely no throw. I couldn't smell it at all... Even with my nose right over it I could barely smell it. BUT, the scent itself is incredible. My favorite is 'Black Velvet' as it smells exactly like the EDITION hotel's custom Le Labo scent. I'm sure the diffusers work much better!

  • 2y ago

    I SUGGEST PURCHASING FROM ANOTHER COMPANY. We just received our Pro 600sq ft diffuser and oil on Friday 15 November 2024. As we opened the package, we found that the oil was already unsealed and half the bottle already leaked within the box (pics attached). Customer service via phone and chat are unreliable. We have to leave a message of issues and wait 24-48hrs for a response. As first time buyers, I would highly recommend to purchase from a reputable company instead of this one. For the price we paid, it is not worth the hassle, as expressed from other consumers.

    T

    thingtester429202

    This happens when buying initially also. My tower was not working after 5 months.

    T

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Alternatives

What is Hotel Collection?

Hotel Collection offers hotel-inspired home fragrance and products

In their own words

Welcome to Hotel Collection, where elegance is a standard. Each product is created with sophistication in mind. Our array of hotel-inspired home fragrances ...Welcome to Hotel Collection, where elegance is a standard. Each product is created with sophistication in mind. Our array of hotel-inspired home fragrances ...