GENTLE MONSTER

I'm incredibly frustrated with my experience at Gentle Monster. I brought my GM Tega sunglasses to the store for repair. After GM sent the repaired sunglasses back via FedEx, they were never delivered to me. I've reported this issue to FedEx and tried to contact Gentle Monster multiple times over the past nine weeks through their website, but no one has ever gotten back to me. FedEx has closed the case, saying they can't help and suggested I contact the shipper. When I did, I was told GM can't do anything either. It would have been more honest to tell me this upfront instead of making me chase for an answer for the past 2 months. The sunglasses were not cheap + an additional $60 for the repair, you would think GM would have had some sort of insurance on it. Your customer service is severely lacking, especially given your price point. I strongly advise avoiding this place if you value customer support. I’d give it 0 stars if I could.

they're so fashionable! stores are very cool to go visit to see their "monster" creations

South Korean designed high end sunglasses. They are popular amongst Asians because the design is made for our low nose bridges! I can finally invest in a pair of high quality sunglasses that look chic, sleek, and stylish without them sliding off my face. I went in store in LA to check them out and the store itself is a work of ART. Every store has its own is really cool sculptural pieces on display as you browse their futuristic and chic frames. Love how they go above and beyond to represent the brand. I paid $300 for my pair. The price is high but it’s not as steep as classic designer brands, and they do sick collaborations with kpop stars like Jennie from Blackpink, and designers like Maison Margiela. I’m very happy with mine.

The good: fashionable South Korean brand that offers spectacles of the sunglasses and eyeglass variety. Unique vision, amazing storytelling, great partnerships and in store experience. A brand with opportunity. The bad: Are you there, optician? It’s me, a progressive lens user. This brand only offers single vision RXs on their lenses. If you wear progressives, this brand is not for you. With a slightly above average price point, you would think this brand would want to capture the fashionable prescription market as well. I’m a person who doesn’t mind paying extra for a pair of glasses that makes my face slay. Let me in!!! Gentle monster’s website suggests to buy a pair and send them to an external optician. But this means if there is an issue with the glasses, you cannot get them repaired for free. Wow!!! One more thing - unsure if this is an in store “everyone tries these on” issue, but the metal frames feel a bit flimsy and open on their own. Maybe tighten the hinge tension a bit.