1y ago
This review is purely based on consumer experience. While the brand and ethos and product are all brilliant, the service is far from desirable. For a company that talks about small batch top quality products you start to feel unseen unless you have a large amount of views on social media. I’ve made 3 orders in total. I love supporting a small business with an amazing product but.. although my first order arrived in a timely manner my second was nowhere to be seen. Multiple emails back and forth and still no physical product. Multiple excuses as to why my order had not arrived between shipping issues, customs issues on their end, website crashes.. all the while multiple posts daily of influencers receiving their gifted items while paid customers sit and wait… I waited over 4 weeks for my second order which was placed on the 15th of May 2025. I can see this product becoming popular due to the social media drive but they can’t even handle the steady flow of sales they have currently. There were several mentions of transparency and gaining trust but it really just feels like words currently. I’m still waiting on my third order… if I will ever get here. And I ordered things as GIFTS. Photo is of the blush set.. it’s amazing but again service is appalling.
