Dutch reviews and discussion

Vet, Dr. Gonzalez was very helpful. We were able to determine the issue with Biscuit over video. It is hard to actually be in a vet office so I am so happy we have this as an option. The prescription he recommended arrived a few days after I ordered and is making a big difference in her day to day behavior.

My pup Skyler is super anxious especially when traveling - and we travel a lot. It's gotten to the point where I don't look forward to going on these trips and taking Sky with us. Thanks to Dutch and their vets I was able to schedule a call same day and get a prescription for Trazodone which really helps with her shaking and general anxiety in the car and on flights. Super affordable, nice staff. Even had to use their customer service because I had some trouble with Zoom and they responded quickly and were able to help me. 10/10 recommend!!

Everything I have hoped for in a vet experience- quick, efficient, affordable and convenient! Dutch has been such a life saver with my pet and I highly recommend their services! THANK YOU DUTCH

So grateful to Dutch and the awesome vet who helped diagnose and treat Vivienne, our formerly feral kitty. Going to to the vet is super stressful for Vivienne and being able to get treated from home was so helpful! Her meds arrived quickly, too. Great vets, great customer service! I highly recommend Dutch!

My experience with Dutch has been nothing like these reviews I’ve seen. This experience has truly helped me so much and made my life much more convenient. I had 2 cats and 1 dog. I needed flea and tick medication for all 3 obviously due to summer and I was able to get in touch with a vet within a day, and able to get all 3 medication with a simple video chat. I even noticed my dog was still scratching after the flea and tick medication, and the vet prescribed Apoquel it’s worked wonders for my dog! The slight downside to this service is I can’t have all my pets seen at one time, so I did have to schedule them all appointments. Otherwise, I really love Dutch for how simple it’s been. My cats pets medication came on time, and everyone I’ve come in contact with via the service has been courteous and professional.

Shame on me for not reading the reviews first, but, in my defense, I was worried about a dog that couldn't be seen at a local clinic. EVERYTHING the rest of the reviews state is TRUE. Use the vet service but ask to have your meds sent elsewhere. Sept 17th, I had a Telemed call with "Dr. Kelly" , it was extremely brief, but helpful and she prescribed 3 meds for the dog. I immediately placed the order, where it stayed at "our order has been sent to our pharmacy. We’ll email you when the order ships." for 3 days. I got an email that said they couldn't process my payment and to update the info...which I did, with the same results for another 3 days. Was told I needed to schedule another vet call and to place the med order again. Sept 21st I started an email chain with a CSR. LOTS of apologies and excuses, which I greatly appreciated, and the rep was very kind, even when I was being a pain. Seems they were having a problem with the pharmacy and fulfillment, and pay process that they just found out about and their "IT team was working on it" and I needed to place the order with another pharmacy. This explanation is questionable after reading all the reviews stating similar experiences... I discern that the pharmacy part of this service is the real issue and hope they get it straightened out as the concept is a great one. The rep referred me to one of two other pet pharmacy's to fulfill the order - Now I am using 1800petmeds to fill the order. Its more money, but its arriving Monday. It has been 12 days since I started this process with Dutch, Monday will be two weeks. Next time I will spend the extra cash and go to an Emergency Vet Clinic if I can't get into a local clinic, even when it isn't an emergency.

Absolutely the Worst possible scam of a so called "vet service" you could imagine! They care nothing for the pets! They stole our money for medication I ordered for my dog and never sent the order or responded to my dozen or so emails. There is no phone number to contact them which is a huge red flag right there. No one will respond to your emails and Noone will help you. This place needs to be shut down for misleading the public, false advertisement, lying on their website in order to bait customers, and being pure trash! Animals in need are suffering because this disgraceful company promises to help, then completely ignores and attempts to contact them.

Vet experience was great. Ordering through their pharmacy was a huge disappointment. You have the option to pay $10 for faster shipping, which I did, and online it stated a “delivery by x date”. There was no indication that delivery could be longer, it said delivery BY FRIDAY if you pay $10. It stated I would receive my order by that Friday, and I was ordering on Wednesday AM. Awesome deal I thought! Worth the extra $10 to ensure my dog had medicine by the weekend. The free shipping option stated it would be delivered by the next Monday so I knew that shipping option wasn’t going to work for us as my dog is not doing great and needs his medicine asap.

Considering how hostile the vet was I'm not sure if they were an actual professional or was a serial killer. Dutch forces you to order prescriptions at their prices for shipping so you will pay more for them than a regular pharmacy and will have to wait for them to mail. Customer service refused to issue a refund for paying for nothing, but rudeness. Just take the animals to a vet. Dutch is not worth the waste of time & money and are not in the business of client satisfaction. They simply do not care about your animals.

I was seen online by a veterinarian for my cat because I could not get an appointment with my vet for a few weeks. Simple antibiotics for ear infection, I paid and then paid for the medication. I never received it. I cancelled with them. Now 3 months later I get an email saying thanks for your order and your subscription is now active. They charged me 35 dollars 4 times! Plus 6 random 3.50 charges. I'm incredibly angry with then, no responses. Nothing. The account that was charged I only use for certain things so it didn't have anything in it really, since I only transfer when I want to use that account l.. well my bank charged me for each transaction as an overdraft fee. So this company is now responsible for those charges, I have proof of cancellation AND proof I removed my payment info, which is fraud im now being told by my bank. I have locked my bank account while I try to resolve this with Dutch, if I can not get any help from them I will be reporting them for fraud, luckily I save emails. Negligent. Horrible customer service, not even horrible.. just none. No help if you don't receive medications you pay for. Do not do it. There's too many bad reviews. There's tons of online vets, read reviews and be wise, I was not.

I used this service for allergies. My dog has a skin infection. The very visit was great she prescribed the needed antibiotics , predisone, and Apoquel. My appt was on Tuesday at 1.oopm. my prescriptions have yet to ship. You woul think they would made antibiotics a priority. This service is a great idea but they need to work on getting scripts out quicker.

My dog seen a vet on August 10th was prescribed antibiotics for her skin infection The infection was pretty bad so I paid extra for the 1-2 day shipping. I have reached out multiple times because my order has yet to be recieved and I have been ignored. They take your money but do not send the products and there is nothing that you can do because they put it out on the website they absolutely do not do refunds. DUTCH VET IS A HUGE SCAM!!!

The service was SO slow. I received the order weeks after I placed it, so I obviously had to reach out to a local veterinarian and have it refilled because I needed it and it was taking forever (and to be honest at that point I didn’t even know if I was going to actually receive it). Do not say 5-7 days delivery if it’s at least double that. That’s false advertising if you ask me. The pills seem to be fine, but not everyone can wait forever, especially for medications. It would be such a neat service, if it was working properly. They told me that the order was late because “the pharmacy has been undergoing system upgrades which has led to orders going out slower than anticipated” (quoted from customer service email) but I went to check the reviews and people have been having this issue waaay before me so I don’t believe it, if I have to be honest. If you’re not in a “rush”, use it. If you are… reach out to someone else. Pros: the veterinarian call/e-visit went smooth, and the vet was awesome.

I’m not sure why there’s so many bad reviews, but we had amazing service . We signed up on Wednesday and had my dogs Apaquel at my door on Monday ! Three business days . Everything went smooth start to finish . I’m so grateful as I was being way over charged at my vet, for things my dog didn’t need . I could not be happier with Dutch !

Signed up for some simple Carprofen (Doggy Ibuprofen) for a 10 year old dog who is already on it. Their Vet met with me online and gave him one month supply and said to go to a Vet, so I canceled. Then I couldn't cancel online and had to call and they couldn't delete my debit card from their website and neither could I. Called back and they told me to email privacy at their company who never responded.

The vet was great. The pharmacy is a complete nightmare. They’ll charge your card for products they never provided. They charged my card 06/05/23 for his med refill. It’s now 06/15/23 and they haven’t refilled anything and there’s no tracking number and they just tell you I’m sorry if you email them or call them but never actually resolve the issue.

Horrendous, negligent and completely inept at functioning. I joined as a member and my furbaby has chronic severe pain so we were depending on the medications sent timely. The first refill of medication isn’t sent until I called 12 times and sent 16 emails, when they finally realize they didn’t send it they said “we’re a new company”- well if you cannot send the actual medication the veterinarian prescribes then you shouldn’t be in business! The second refill still haven’t received despite it being on a paid subscription and membership with ongoing refills by their veterinarian. Vulnerable suffering animals are depending on safe care that they’re promised and pay for. Now, after I’ve spent hundreds of dollars on membership and medication- I see in the other reviews so many other customers not receiving their medication. This is truly horrific and their apathy and inability to function needs to be investigated. Since Dutch is committing fraud by charging customers a membership fee yet not sending the medications- and cannot care for the most vulnerable population in the world- they need to get out of the industry.

False. Advertising. Horrible company.

Worst pet service ever. Extremely poor customer service blow you off when called, ignored for days after sending emails, incompetent processing of prescriptions. Not posting dosage or quantity till order was delivered prevents price comparison and is a scam. I setup an online vet appointment worried that my dog might have ringworm or mites. This cost $30 with a reoccurring monthly charge regardless if I use it or not. The vet was ok and said she would send a prescription. She also said that if I transferred it to someplace other than Dutch they charge a $10 fee. The prescription appeared on the website right away and it said delivery was 5 days but it only showed a total charge of $54. No dosage or quantity. Hiding this info prevented me from shopping around to compare prices. :-{ So my dog is in quarantine and I'm checking my mail and the web every day for tracking info or anything but no updates. After 4 days I tried to call Dutch. It was on a Thursday at 12:16 pm. The automated system said I had an 8 minute wait time, then a 2 minute wait time, then I was sent to voice mail and told to leave a message. Basically someone didn't want to answer the phone and dumped my call. So I sent an email asking for an update and tracking info on the prescription. Kat responded saying it had been shipped and provided tracking info BUT WAIT! the info she sent said nothing had been shipped and the label was scheduled to be printed later that night. I responded asking them to send me the prescription so I could get it filled someplace else since it should have been delivered by now and NOT just getting around to printing a label. I also asked them to wave the $10 transfer fee since I had given them a chance and nothing was happening. No response, so I sent it again. After 3 days I get an email saying they cant cancel an order that has already been shipped.... ARE YOU KIDDING ME!?!? They ignored my request till they finally got around to shipping it just to use that lame excuse! Completely ridiculous! So 10 days after my meeting with the vet the prescription finally arrives. ONLY AFTER THIS DID THE QUANTITY AND DOSAGE APPEAR ON THE DUTCH WEBSITE. Covering this up till after the delivery obviously benefits them because it turned out Chewy is 26.4% less than Dutch. I will never use them again and recommend avoiding them at all cost.

WILL CHARGE WITH NO APPOINTMENT AVAILABILITY - NO REFUNDS - DELETE NEGATIVE REVIEWS - They took $50 payment before showing appointments. None were available. At any time at any point in the future. I asked for a refund—I have received NOTHING 5 months later. Instead, they’re giving me the run around and barely responding to my emails. They’ve also tried to get my reviews explaining this on other sites! Shameful for a company that purports to help animals, stealing money from pet owners.