Comfrt reviews and discussion

Return policy is infuriating lol I actually emailed to cancel the order about 2 minutes after I placed it based off reviews on sizing and comparison to other brands, but of course they managed to ship the item right before they responded back to me that it couldn't be canceled because it's already been shipped and now my only option is to exchange. Will definitely not order from them again. Disappointing at best.

While I do agree the quality of the product isn't the worst, I have to deduct stars for their return policy. Make sure you carefully look over your purchase once you receive it, because after 5 days they will not accept returns on damaged product. I made the mistake of not checking until I later wore the sweatpants I purchased, and there's a HUGE hole where the seams came undone. Kind of a huge bummer after waiting days to hear back from customer service, they can't even make it right. Guess i'll just sew it myself.

Bought $500 worth of sweatshirts and pants because their size guide isn’t guiding, with the thought in mind that once I got the right size I’d send the rest back. Finally got the right everything, requested a return and got denied. No explanation. On the site it’s clearly states 30 day return guaranteed. What a SCAM! Avoid if possible! Give your money to someone else!

i got the Tranquil sweatshirt for $35 (2 of them to match with my GF) the hoodie is very comfortable and feels cozy but i feel the whole “weighted” advertising is a bit misleading. it doesn’t feel very weighted, at least not to the extent the promotional material made it seem. if i think about it maybe it does seem a *little* heavier but if you had never told me it was weighted i probably wouldn’t have noticed. otherwise i’m pretty happy with the purchasez $35 for a mid tier hoodie isnt bad EDIT: i wanted to add how INCREDIBLY fast the shipping was. i ordered my 2 hoodies on sunday night and they arrived at my house midday tuesday.

Ordered over $400 worth got a 20% discount code by text and wife loved them. Wanted to order more had over $400 worth again in my cart. And this is/was today 7/4/24 Got a text for 15% off then a few minutes later that said we noticed you have some items in your cart that are our best selling and stock is low. Before we sell out here is our biggest discount ever. Went to use it and it said discount already used. Texted the number back and got a reply that said basically the discount is only good for 1st time customers and you can't use it. Even though we sent you the offer today knowing you already used it. Absolutely terrible to only offer discounts to 1st time customers and not care about loyal returning customers. Customer service is terrible and if you get something you do t like or doesn't fit you can't get a refund only a gift card for credit to buy something else.

Horrible. This has been the worst customer experience I have ever experienced in a company, especially one I can’t contact by phone. I placed an order for a matching cloud tee and shorts. I received the shorts, but was sent the wrong colored shirt. The outfit did not match. I returned the shirt in order to receive the correct item color. After I sent back the shirt, I was then sent the SAME, and incorrect, colored shirt a second time- and not the colored shirt in my original order. I contacted Comfrt AGAIN to let them know we still did not receive the shirt I ordered. I was told it was an error and they were sending the shirt. I was send an email with “tracking info” for our previous orders, not with any confirmation that the mocha colored cloud shirt was being sent to me. I never received my shirt that I ordered and no one has responded to my emails for a month. No refund. Nothing. Do not shop here.

Horrible customer service. They advertised a 30 day return period. I tried to return in 4 days. They denied the return request. Now im stuck with sweatshirts i won't ware! I ordered 2 sweatshirts in the same size. One is huge and the other is a good size. The one that's a good size just fits awkwardly. The sleeves are longer than the sweatshirt. It's the travel sweatshirt. Just say no because they aren't comfrtable

The quality of the clothing is good without a doubt. The loungewear is nothing special and the price point is too high for them in my opinion, all stuff you could get at target for cheaper probably. There is absolutely NO option for short or petite people. I have commented on their ig asking if they’d ever come out with any and my comments were deleted multiple times. They also delete reviews off of their page.

This clothes aren't for petite people , now I am stuck with a stupid gift Card from Comfrt because I don't wanna buy anything else from there .the Material is not that Great for the price .

Ordered a package may 16th. UPS has not received the order. This company chose to ignore the emails with blatant proof of unshipped merchandise. I opened a complaint and a case with PayPal (after corresponding with customer service for 2 weeks). With 10 screenshots of correspondence. And they replied with via PayPal: Comfrt June 4, 2024 at 5:36:09 PM EDT Please contact xxxx for further assistance with your order. Um, the 10 screenshots show all the proof I need. Customer service, Jalelle? who INSISTED they shipped the order about the same time as the reviewer below me. Now is the part where you take responsibility and refund or reship your product. Route package protection was never received, and you can’t report anything to route unless the package has actually shipped? UPS is not in possession of the product. Your company is an absolute insult to the support of mental health. Great marketing play, under the guise of mental health. I don’t see indication of donation? As for the product I had purchased in the past, the black collects so much lint it’s unwearable. I thought I’d give you all another chance. At least you all delivered the product last time. Your customer service statement under policies/refund states CLEARLY verbatim: “All Comfrt orders are processed within 5 minutes of purchase and shipped within 48 business hours to ensure speedy delivery.” Do better. Your company seems to GIVE anxiety, not “comfort.” And your mission statement and values “a new era,” and “building good habits?” Maybe rethink the populations you target and the outcome of your actions. Ya’ll are a disappointment. Anyone else, look for weighted hoodies Google — 400GSM hoodies and sweats. They weigh more than their products, and cost a 1/4 of the price. Date of experience: May 16, 2024 - present Social media deletes reviews, and trust pilot lists people as having to resolve via the BBB (WHO THE COMPANY REFUSED TO RESPOND TO). FYI. Targeting vulnerable patient populations— you should be ASHAMED.

COUNTERFEIT ITEMS. Purchased 2 white fox tracksuits that are terrible quality and have holes in, and I sent photos again and again and they don’t reply. They are terrible. AVOID

This company has a lot to learn about customer service. I bought 2 hoodies and a pair of sweatpants. I received my items and didn't realize the sweatpants had a hole in them until after their ridiculous 5 day policy. I reached out and asked politely if I can send back the pair with the hole and receive a new pair. They flat out said NO. $40.00 for a pair of sweatpants is ALOT. They should be top quality sweatpants. I would understand if I had made a mistake ordering color/size and asked but this was a factory defective item and they JUST DON'T CARE. Also? I copy and pasted reviews on Facebook and Instagram and they BLOCKED ME, instead of manning up and taking responsibility, they played a teenagers game and blocked me. Very professional! This is what happens when you have no idea how to run a business. They spend all their time on socials replying to comments. Your money does not go toward any mental health programs, it goes to all the influencers and social media secretaries.

Such a disappointment. Awful company awful customer service. I’m out close to $600. This did not help my anxiety only made it worse. After weeks of trying to get a straight answer and getting nothing but the run around and 5 different answers. I give up. Comfrt you win! You stole my money. Caused me anxiety. I’m beyond disappointed.

Terrible experience with this company is all I have to say

Terrible customer service. Package never arrived, they said it wasn't their problem and to contact the shipper, the shipper says they never purchased any sort of insurance so they can't help me either. If the company isn't going to cover lost packages then they need to at least pay for the insurance. I paid like $10 to ship this product. They have also blocked me on FB and possibly IG because I no longer see their posts even when I try to search.

I absolutely love the sets I got (pacific blue and bone) I will say I sized up because I wanted them to be cozy and they were a little too baggy so I exchanged for my true size and they were perfect. For reference I am 5’2” 125lbs and I got a small in both top and bottom. 💙🤍

Bought my first hoodie from them , love it super soft and buying another tonight !

Absolutely the WORST CUSTOMER SERVICE! Don’t trust them, i sent a return back for “store credit” , that’s fine.. but then it apparently was “lost” in the mail and they never got it, and refuse to honor the store credit. The customer service just kept telling me there’s nothing they can do. My wife also hated their hoodie and sweatpants when I purchased it for her, and then this. Not worth it. Don’t buy and waste your money

Okay, so if you're looking for the most ridiculously comfortable loungewear set, this Comfrt one might be it. I'm obsessed! It's got this nice weight to it that feels seriously snuggly, like a big hug. I'm usually between a medium and large, and I got the large – it's the perfect oversized, cozy fit. My boyfriend actually joked that I need to take it off because I've been living in this thing! Honestly, I get why he's annoyed – it's hard to wear anything else. Here's the thing, though: This set is EXPENSIVE. Like, way more than I'd usually spend on sweats. Is it super soft and amazing? Absolutely. But at the end of the day, I'm not sure it's THAT much better than something you could grab at Walmart for a lot less. Bottom line: If you're willing to splurge for the ultimate cozy factor, this set is a dream. But if you're on a budget, you can probably find something pretty similar without breaking the bank.

The customer service is awful, they do not let you cancel orders, they make you pay for shipping, and they do not offer refunds they make you do in store credit, I brought this up on there Facebook profile and they ended up blocking me.