Chewy reviews and discussion

It is Amazon for your pet, but actual real human being customer service that is so nice and worth being a customer. When in need of pet supplies I shop around for the best price, sometimes I procrastinate and have no choice but to buy at a physical store, this means I place maybe 4-8 Chewy orders a year. Every single year, without fail they send my cats and my dog a birthday card. A stupid easy, yet effective move for a company. Subscription savings are nice and easy to manage, but customer service 100,000/10. Manyyyyy nice stories circulating about their approach to customer service, especially when a pet passes away.

Chewy is truly writing the blueprint for excellent customer service. I wouldn't say they excel in unique products (that I've seen) but I can safely trust they are looking out for their customer. Their customer is not the human purchasing the product but the animals that are consuming it. I've seen countless stories of Chewy sending custom artwork and flowers to those that have lost a pet. Like how do they do it? Chewy is a brand you can trust.

My dogs now recognize Chewy boxes when they arrive and know the company by name. They constantly have great deals and offer a wide range of products for every pet and every price range. From medication to food to shampoos for itchy boys, chewy has everything we need with super fast shipping and customer service you can rely on. I even recently received a custom hand painted portrait of one of my dogs as a surprise, and it was so adorable I cried. Seriously you cannot find a company that understands how much we love our pets better than chewy!

Chewy is very convenient with a wide variety of items for all my puppy needs. I have bought several treats, dog food, and toys from Chewy. I have been pleased with all my purchases.

Chewy has everything we need for our cats. The usually have the best price for cat food. I just don't like that you have to spend so much to get free shipping. The shipping can be costly. We typically recieve our shipment within 3 days, so there is very little waiting.

I love the convenience of Chewy and I do think you save money ordering through the website and setting up the auto delivery options!

Their auto ship service is seriously a life saver! Customer service has always been great when I reached out. And I love that I can get flea and heart worm meds shipped and even approved through my vet automatically on the site.

I have to admit, sometimes I can find better deals then whats on chewy.. what I can't find, is the amazing customer service that they continue to bring to the table. In the 4 years I've been using chewy I've only had 2 mishaps (user error) and customer support was so friendly and helpful. Instead of returning what I had bought, they sent me the correct product I wanted and told me to donate the product I didn't want. So not only are my dogs happy, I get to bring a little happiness to the dogs at my local rescue!

Selection is great and shipping is always super quick. Customer service has also been great too. The website is kind of a mess (tons of inventory so feels a little chaotic) but I tolerate it because the service is so good. My go to website for my dog.

I rely on Chewy so much for all my pet supplies. Fast shipping, huge selection and amazing customer support team.

They have a great variety of products. They are more expensive than most pet stores but they do offer good coupons.

Amazing customer service and great prices!

I order from them all the time. I have yet to have any issues

I have ordered a number of things from Chewy for my dog, including food, treats, toys, grooming essentials, etc. I love that they're very clear about their timelines and their deliveries are always very prompt, timely, and courteous in that they always bring the boxes all the way up to my apartment door so that I don't have to lug the heavy dog food, etc. up myself.

I can’t say enough good things about Chewy. Have never had a bad experience with them. They are quick to remedy any issues that may arise. And each time I have had a problem they always say to keep the product or donate it to our favorite kitty rescue. Speaking of rescues, we have a Chewy distribution center locally and they donate so much to our local rescues. Chewy is definitely our favorite online kitty needs store.

This food has been great for my dog! He has a sensitive stomach, and this is one of the only brands that doesn’t upset him. His coat looks shinier, and he has way more energy now. He also really likes the taste, which is a big plus! It’s been a game-changer for his health, and I’m so glad we found it.

Chewy is a great service. Almost anything you need for your pets can be delivered in just a couple of days, even prescription meds. They are a bit pricy so lookout for coupons

I called the support line tonight about trying to get the Vetsulin shipment rushed. They gave me a song and dance as usual. First, they said that I don’t have a prescription on file. The email below shows I do have a prescription on file. Then they said the order is on hold until I can call my vet. Why do I need to call my vet when y’all have the prescription? Also, if I needed to call my vet, why didn’t someone call me to let me know? Instead, I have to find out last minute when my order was placed more than two weeks ago. After this conversation, I canceled my Vetsulin auto ship account. Trying to get the Vetsulin from Chewy is a royal pain in the ass. It’s not like I’m ordering a toy or a treat. My dog is diabetic and needs the Vetsulin. I get the feeling that his need for his medicine is the last thing that Chewy personnel care about. I’m going to find another place to get the Vetsulin. Hopefully, they will care more about the needs of the patients.

Chewy canceled my order just because they didn't like that I used the promotion code they sent me on email! I spent two days emailing them and finally bought the dog's food in another shop. I will never return to them, and will talk about these greedy people to all my friends. Choose another seller, these guys are just awful, don't trust them, your pets will never receive what they need. Customer service also didn't help. Just AWFUL.

I love love love chewy. Twice fedex has screwed up my delivery.. I called chewy and they were on it and fixed the problem. Ad by on it I mean I got an email back within an hour. Love this company