Chewy

Chewy

Chewy reviews and discussion

4.6

92% of reviewers would recommend to a friend

Reviews mention

  • Compassionate customer service culture
  • Extensive product selection breadth
  • Reliable autoship subscription convenience
  • Helpful veterinarian chat access
  • Inconsistent shipping timeliness
  • Cluttered, chaotic website experience
  • Confusing promotions structure
  • Occasional pharmacy approval issues

Chewy earns high marks in reviews for an extensive product range, fast autoship, and consistently empathetic customer service, but it draws criticism for inconsistent shipping times, a cluttered website/app, and occasional pharmacy and promotion frustrations. The brand is good for one-stop pet shopping and an excellent online vet/pharmacy experience, yet buyers should note mixed delivery reliability and occasional stock or approval hiccups.

AI summary based on Thingtesting reviews

128 reviews and posts

  • My humans thought that it would be easier to have my food delivered to me. I also got some cool treats too. They were delicious and easy on my tummy.

  • Always such fast shipping and delivered with assurance on my instructions!

    Received a free product from Chewy
  • Been a Chewy customer since the company started. Hands down, the BEST customer service!! Great selection of products for my pup!

  • Chewy is my favorite place to buy all of my dogs essentials very fast shipping and has everything you need. When my pup passed away they went as far as to send me flowers and a card.

  • Chewy has amazing customer service as well as great prices. I get my dog food and toys delivered every 8 weeks.

  • Chewy is a great company for all things pet related. Their shipping is incredibly fast, and most, if not all, items you need for your pets are there. But where this company really shines is its customer service. They are incredibly helpful and kind. A great example of this is I had a dog pass away due to old age, and his food was on auto-ship. I didn't cancel the order in time because it wasn't top of mind. I got the package and called them to set up a refund. They instantly refunded my order and said that I could just donate the bag of food in my pup's name. Not only that, in a few days, I got a small box from Chewy with a card from the staff and a drawing of my pet. It was something that they didn't need to do, but it meant a lot. Each time I contact customer service, it is always a great experience.

  • I ordered a couple of cat trees for my 4 cats from Chewy and they are absolutely obsessed with the soft, comfortable fabric. Which is also super durable. For example, when my cats completely miss the built in scratching post the fabric still holds up amazingly (way better than my couch). 10/10 recommend, I can’t wait to order more things to test out for my fur babies