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Character

4.5 • 18 Reviews

Character offers tools, supplies, and how-to guides for all home improvement needs.

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Character Reviews

4.5

Character asserts that its products work for homeowners and DIYers: reviews say the tools and project kits enable easy home projects but note inconsistent build finish and limited tool variety. Reviewers praise cohesive design, comfortable grips, helpful project guides and high-quality totes; critics report blemished metal, brittle plastics, few screwdriver heads, and insecure bits and case snaps—helpful if you want a stylish, user-friendly kit, but lower-tier finish and limited parts may deter pro users.

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  • 3y ago

    Love love love! I usually put together furniture around my apartment myself because I live for the sense of accomplishment I get. I wanted to have my own set of tools finally so when I came across Character on Urban Outfitters I just knew they belonged in my home. I got the mini tote set just to kinda see and test it out and let me tell you they did not disappoint!!! Just because they’re tools doesn’t mean they have to be plain and boring. Definitely gonna get their whole inventory if I can lol. My only problem now is I don’t wanna ever use them for what I actually purchased them for cause they’re so perfect I don’t want lay a scratch!!!

    Feedback

    Nothing, they’re perfect!!!! Maybe more tool options? But other than that I love everything they have!

    Newbie

  • 4y ago

    all the tools are very substantial, a good size for not needing full on construction level stuff & the handles have a comfortable grip. & items included are what you would need to complete almost all very basic home projects

    Feedback

    the shipping was very fast though i did have an issue with my shipment but their customer service was great, in fact they contacted me checking in before i even had a chance let them know. they took care of the problem right away. the owner’s included a hand written note in the box which was such a nice touch. unboxing was great, especially bc i plan to give it as gift i am glad it looks nice & i don’t have to do anything. i haven’t used the items since its a gift so i can’t speak to that but i did take out each one to hold & check.

  • 3y ago

    This is just a review of the safety glasses as that is all I have purchased from this brand so far but I was excited to be able to upgrade from regular, boring safety glasses to a cute pair with coloured frames and a flattering shape. These fit much better than regular safety glasses (on me at least) and I'm sure I'll be more diligent about wearing them when I should just because I prefer wearing them. I have no need for any of the tools they sell as I have everything I need (and they have only a very basic range) but I like the look of the "kits" they have on their website such as the 'light fixture kit' and 'hole patching kit' which seem to provide everything you need to get a particular job done. These would make a great gift for a jeweller, woodworker, craftsperson, etc. as a nice upgrade to their regular pair and something a bit different.

    Feedback

    A canvas sleeve for the glasses might have been nice to keep them from getting scratched in my bag or toolkit but I hate unnecessary waste so it's not a huge complaint and I'll just make my own.

  • 4y ago

    I like the cohesiveness of this kit, but I was a bit disappointed by the seeming quality of it. Haven't actually used the tools yet, but as mentioned in another review, the tools looked a bit dirty/beat up. Got as part of a Thingdrop, but definitely would have been disappointed if I had paid full price.

    Feedback

    Dirtiness/beat-up look of the tools. Nit: I didn't realize the tools would all be green, and I selected another color thinking they would come in that color. Turns out the color only applies to the case.

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What is Character?

Character offers tools, supplies, and how-to guides for all home improvement needs.

In their own words

Meet Character, the next-generation home improvement brand. We believe that something as fundamental as creating a space you love shouldn’t feel out of reach or intimidating. But for many, it does. With the home improvement industry at large geared toward professionals and a history of stereotyping around who is and isn’t ‘handy,’ the world of DIY felt ripe for a change. That's why Character exists. It's our mission is to create an ultra-helpful home improvement destination where everything you need – the tools, supplies, and support – is all in one welcoming place. We’d love to help you with your next project.