4.5
90% of reviewers would recommend to a friend
Away
4.5 • 1,378 Reviews
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4.5
90% of reviewers would recommend to a friend
Away earns strong reviews for durable, lightweight hardshell luggage with smooth 360° wheels, smart interiors (compression panel, mesh divider, laundry bag), and standout customer service with an easy, often-praised lifetime warranty—yes, it’s good and it works for frequent travel. Reviews also flag weaknesses: shells scuff and scratch easily (especially light colors), some wobble or sticking in the telescopic handle, zipper or interior-clip failures on occasion, and the ejectable battery’s limited usefulness due to airline rules and occasional fit issues.
AI summary based on Thingtesting reviews
I've owned the Medium Suitcase in Coastal Blue for a few years now. Personally, I like the clamshell design but I know that it's not for everyone. I find that it helps me pack reasonably (ie not pack over airline weight requirements) and works well with packing cubes. I like the plastic hardshell because of the protection it gives when traveling in rain or wet conditions. It can also be cleaned or wiped easily if muddy/dirty. However, I will say that it was heavily scuffed and dented the very first time I flew with it. A magic eraser will get most scuffs out, but for me, the exterior wear-and-tear was expected and doesn't bother me and it has not affected the use of the suitcase at all. Away has a fairly generous warranty too so I'm not worried about it. Because this suitcase is popular, I do worry about luggage mixups in the airport despite having a ribbon tag on it. Away recently released more colors so the coastal blue isn't as common as it once was.
I’ve had my away bag for years and it’s still in great condition. I somehow pack so much into the carry on. I have the monogram tag which makes it easier to distinguish since everybody has them these days.
3y ago
The Away carryon size is amazing! It feels so high quality. The wheels move with ease, the compartments hold more than any other luggage that size, and the exterior is super durable. My son borrowed it for a trip and loved it so much we ordered him a set. It is more pricy than some of the “designer” brands I usually get from Marshall’s or TJ Max, but so worth it!
3y ago
Fast shipping and well packaged. I love my Away Everything bag. It holds a lot of items, it feels sturdy and will hopefully last many years. I love how easy it slips in and out of my trolley and the dimensions are perfect as a personal item on a flight! Highly recommend!
I have 3 away suitcases and I like them all. They do get scuffed up but that's to be expected. I will say they are so popular now that you need to have it clearly marked with a ribbon or sticker or tag or something. Otherwise you risk getting the wrong bag or someone else grabbing your bag at baggage claim.
I like the colors and the look. However, I bought the carry on with the laptop sleeve which I think does not have as much space as the one without the laptop case in the front. Also overpriced for what it is which is just a carry on. Probably would not buy another.
Quality products. but for that price, not sure if it's worth it!
3y ago
I wanted an away bag for the longest time and finally bit the bullet and bought one. Since owning it I have traveled on over 200 flights with it and it has held up. It's been gate-checked, thrown, and still works. My only complaint is that the wheels get rough from so much use. Overall really happy with it.
While this product is reliable it is overrated in its category due to the fact that there is nothing that makes it stand out at its price point. Excellent colorways!
3y ago
Beautiful suitcases and love the functionality of the charge pack! They do scratch easily but are strong and durable.
Their suitcases last! Took their carry on on my last trip and it did really well.
I’m obsessed with my Away suitcase! I purchased a Pantone Classic Blue carry-on suitcase in 2020, and it still looks brand new after being used on countless flights! The bag is durable, easily fits into overhead compartments, and super sleek. I’ve gotten so many compliments on it! The battery pack also works great; it can charge my phone 10+ times on a single charge.
Great bag for the most part, but nothing special. This brand offers a fine product but it’s only popular because they threw a ton of their money into marketing.
3y ago
I think it's a bit overrated. It's a solid luggage container, don't get me wrong, it's great quality, but the cost is kind of crazy for what you are actually getting. I did purchase a backpack for my dad for his birthday last year, he adores it.
Absolutely my favorite suitcases! I now have two sizes in two different colors. The design, the colors, the portable charger everything is just spot on! I always wait until the black friday sale as they usually have GREAT deals! And, all their products also serve as great gifts!
I love my Away carry on. The only thing I miss is the dust bags that used to come with the luggage especially since they scuff so easy - would be nice to protect it while in storage.
3y ago
i have had my away suitcases for over 5 years and i swear by them. i have gotten my entire family to buy them (at least 10 suitcases!) and everyone loves. i saved up to buy them when I was 21 before studying abroad and i am so happy because at this point they still look great and away has even replaced my big carry on size because i accidentally cracked it. i have the big carry on and the large (wish i got the medium bc the large is reeeeally big but it was good for 3 months of travel which is what i needed it for when i bought it).
I have the full away lineup in pink - and although they advertised this luggage as easy to clean and untarnishable at the beginning, that is certainly not the case. Wear and tear is one thing but the deep scrubbing that you have to do just to give it a good try is a lot. Also, I really hoped that they would include the weight limit indicator like their competitors have in this most recent release, but somehow that didn't make the cut. I have had them for a while and done a decent amount of traveling, and I haven't had any functional issues but definitely not worth the money.
3y ago
Good bags. Not as good as Monos
Customer service was great but quality not so much, my wheel broke within a year of purchase.