Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate hardshell protection
  • Smooth 360-degree spinner wheels
  • Thoughtful interior compression system
  • Responsive, generous warranty
  • Scuff-prone exterior surfaces
  • Occasionally wobbly telescopic handle
  • Intermittent zipper durability issues
  • Battery compartment usability drawbacks

Away earns strong reviews for durable, lightweight hardshell luggage with smooth 360° wheels, smart interiors (compression panel, mesh divider, laundry bag), and standout customer service with an easy, often-praised lifetime warranty—yes, it’s good and it works for frequent travel. Reviews also flag weaknesses: shells scuff and scratch easily (especially light colors), some wobble or sticking in the telescopic handle, zipper or interior-clip failures on occasion, and the ejectable battery’s limited usefulness due to airline rules and occasional fit issues.

AI summary based on Thingtesting reviews

1,379 reviews and posts

  • Beautifully designed case and can fit a lot of clothing in. Only reason not for 5 starts is that is it quite a heavy case to begin with so it adds to the total weight of the case when it's full, and when it is full it doesn't roll super smoothly.

  • Away luggage is a travel brand that offers sleek and functional suitcases in a variety of sizes and colors. I recently purchased the "Bigger Carry-On" and have been impressed with its durability and practicality. The hard shell design and built-in lock provide peace of mind while traveling, and the interior compression system makes packing a breeze. I also appreciate the removable battery feature for charging my devices on the go. Overall, I highly recommend Away luggage for anyone in need of a reliable and stylish suitcase for their travels.

  • Que malas lindas, não comprei, mas futuramente já vou escolher a cinza para a compra!

  • I love this luggage! I was gifted my away carry on suitcase almost 6 years ago, and it’s still as good as new. Before Covid I was traveling 3 out of the 4 weeks of each month, so it was out to use, and stayed in tact. Great product that lasts!

  • I have a dark green soft-sided carry-on & I could not love it more, I got it on sale so the price was right. Definitely wait for the annual sale if price is an issue for you too - some great deals there. It just feels nice, it looks nice, it, you know, works to hold my clothes & stuff.

  • I've used the bigger carry on for a number of years now and over several trips and it hasn't disappointed. The hard shell is protective and makes for a lighter carry. The inside compartments help hold everything in place and I love the foldable bag it comes with to store dirty clothes to be sorted away over the course of the trip. The wheels move really well and I find it incredibly easy to roll around with me when travelling. The only thing is that the outer shell does get scratched easily, but because it's a carry on, I've only ever had to check it in once. One zipper handle also recently broke off, but that was due to some mishandling by airport staff, which I'm sure could be replaced if I visited the store.

  • Suitcase is super functional and I appreciate the minimal design, but when it’s full the wheels don’t roll very well which can get annoying.

  • Away has been a trusty companion on my travels, offering sleek designs and practical features that make jet-setting a breeze. The durability of their luggage has impressed me time and again, surviving the rigors of airport handling with ease. The built-in charger is a game-changer, ensuring that my devices stay powered up throughout my journey. However, I've encountered a couple of minor hiccups, like the occasional difficulty with the zipper and the handle feeling a bit wobbly at times. Despite these minor issues, Away has consistently proven itself as a reliable travel companion that adds style and convenience to my adventures.

  • I love my Away luggage! I have a carry on and large suitcase and love both. I travel a lot, so they get a lot of use, and they hold up really nicely! They come with laundry bags and cleaning sponges in them, which are great. Great quality and nice look!

  • Nothing but good things to say! My suitcase has held up after years of travel, including all of my frequent business travels in the past year. I've lived out of my larger carry-on for up to 3 weeks at a time.

  • I know they’re pricey but you can’t go wrong with the ease of packing, carrying around their luggage while traveling and amazing warranty

  • Product is positioned just right. The case sizes and collections are pretty good for individuals and families. The overhead friendly sizes are perfect for fast convenient travel, although neither will pass the European carry on standards. I have one issue with the lock being damaged in transit that I need to discuss with customer service to see what they recommend. Over all - happy with my 3 case collection!

  • Love the flex bigger carryon; it’s light, super mobile, and very cute. What I don’t love about it; though, is the lack of internal compartments. I like to stay organized, and without packing cubes all of my stuff ends up all over the place in this carryon.

  • Love their suitcases, easy design. I have 5-6 of them however some of them need some QC work as zippers broke, etc but their warranty is really nice so I was able to get it replaced.

  • Best luggage brand for the price. I have had my carry on luggage for 4 years now and it still is in perfect condition. Pricing is fair compared to other luxury suitcases brands on the market. Also if anything happens to your suitcase in terms of breakage you can bring it to the store and they will most likely fix it for you!

  • If you're a frequent traveler, worth the price point. You'll be able to fit more in this bag than you think. The one I have fits in every overhead compartment - and doesn't seem to be breaking anytime soon

  • Bought the larger sized carry on in late 2019 after returning a Rimowa Cabin Plus (buyers remorse that slowly morphed into return-regret). Thought the painted monogram was a cool idea and paid up for that and was happy with the result. Unfortunately after returning to travel post pandemic the case started deteriorating quickly (handle got flimsy, wheels got shakier). Odd occurrence considering it was just sitting dormant in my home. Bought a Rimowa to replace it in 2021, haven't looked back. One thing I do miss: the zipper enclosure. Feels less prone to failure than Rimowa's locks.

  • Love my away bag! I’ve got one large suitcase and the garment bag insert. Waiting for my carry on to fail so I can buy another away bag to replace it!