Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate hardshell protection
  • Smooth 360-degree spinner wheels
  • Thoughtful interior compression system
  • Responsive, generous warranty
  • Scuff-prone exterior surfaces
  • Occasionally wobbly telescopic handle
  • Intermittent zipper durability issues
  • Battery compartment usability drawbacks

Away earns strong reviews for durable, lightweight hardshell luggage with smooth 360° wheels, smart interiors (compression panel, mesh divider, laundry bag), and standout customer service with an easy, often-praised lifetime warranty—yes, it’s good and it works for frequent travel. Reviews also flag weaknesses: shells scuff and scratch easily (especially light colors), some wobble or sticking in the telescopic handle, zipper or interior-clip failures on occasion, and the ejectable battery’s limited usefulness due to airline rules and occasional fit issues.

AI summary based on Thingtesting reviews

1,379 reviews and posts

  • My Away suitcase has made trips much more pleasant. I almost never travel without it and have recommended it often.

  • I have the bigger carry-on and just when I think there's not enough space...it somehow zips shut. Amazing.

  • THE WHEELS. they make such a difference. the built-in charger is cooler in theory --some airlines have made me take it out in the past?! -- but basically you can run through an airport peacefully with an Away bag and not get derailed by your bag flipping over constantly. well engineered.

    Received a free product from Away
  • I have had this suitcase forever! I have taken it with me to many states and all over the world! It’s a great carry-on, the wheels run, so smoothly, and I can’t imagine my life without this suitcase!

    Friends with Away
  • I LOVE my away. I have the larger carry-on and have traveled all over the world with it. The removable battery also stores so much power I use it as my day to day external battery. I also love how they stand behind their products!

  • I have the original bigger carry on and I LOVE it. I had a job for two years where I traveled extensively and I just used the Away bigger carry-on for all of my trips including trips that lasted a whole week. The battery saved me SO many times. We just got my husband his own away bag which he also loves. I recommend them to everyone because they are so functional.

  • I am obsessed with my away luggage! Best checked bag I’ve ever used. The wheels are so smooth and it packs super tightly. Very light weight and easy to travel with 🧡

  • I travel 2-3x a month for work and have had Away luggage for over 5 years. It is still in perfect condition. Packing is more efficient and organized. I am the biggest fan!!!!

  • Away is a well designed, affordable luggage option. I did so much research before settling on an Away suitcase because I wanted to make sure that I wasn't being sold on a Millennial Instagram brand but it really is a great product. Its sturdy, fits a lot and moves seamlessly. There are only two things I would change. I would want to change is for there to be more pockets and dividers included in the luggage as is, instead of having to purchase separately. And to either use a material that doesn't scratch so easily or have it come with a cleaner.

  • I love my Away suitcases. I was gifted the larger carryon in the beige color about 5 years ago and it hasn't failed me yet. I used to travel with it twice per month and it's held up really well. I preach about this bag to anyon who listens! I recently bought the biggest size too that has also been easy to travel with the few times I've used it.

  • I’ve been using the Away bigger carry on and the large checked and both are great. I travel a ton and these are high quality, solid, and easy to roll. I did remove the battery from the carry on because airlines don’t allow it so I do not use that feature. No complaints, amazing luggage. Add a sticker or decor to differentiate yours from all the identical suitcases at the airport!

  • So sturdy! I have 2 Away suitcases, both carry-ons of different sizes. The first was given to me as a gift when the brand was first created, yet it STILL HOLDS UP. I should probably replace it at this point but if it's not broken, you know? The second is a more work-trip-friendly half-size version and it's clear Away's product has only gotten higher quality as the brand has aged. Knock them around while you're jet-setting from continent to continent—I promise you'll see no impact.

  • I love this suitcase, super easy to use and loved all the innovation it ha. Was able to take a 2 week trip with just a carry on bag

  • I love my Away carry on bag. I purchased this for a trip to Boston and little did I know how much use it would get. When we landed, the T was down and we ended up walking over a mile from our last stop to our hotel, through historic cobble stones. I was nervous it would be all dinged up, but the luggage was still in great working order. A plus is the beautiful packaging it comes in!

  • I love my Away bag! It was the first time I used a hard case that has a distinct packing area on both sides of the case. I have been using this bag consistently for about 5 years. Mine did crack a little, but I believe Away has a lifetime guarantee, so its on me to fix!

  • I have 3 AWAY suitcases and love them, but after a couple years a few of mine have cracked from TSA handling. I wish they offered easier warranty returns. The look, functionality and color choices are amazing, but I don’t love the hefty price tag.

  • The customer service of Away is widely recognized. Speaking of their suitcase, it boasts exceptional quality and spaciousness, fulfilling the expectations of what a suitcase should offer. Personally, I own five suitcases from Away and have found each size to be enjoyable. The expansion option, removable divider, and variety of colors are all features that I appreciate. Additionally, I purchased their dog carrier, which is also well-made but serves no additional purpose. Lastly, I must mention their amazing Black Friday sales!

  • I have the Away Carry-on and I love it. I don’t travel with out it — even weekend trips/road-trips. When you first get your bag, the Away team also gifts you everything you might need to complete your travel experience: a magic eraser for scuffs on the carry-on, international outlet converters, portable chargers, and more.