4.5
90% of reviewers would recommend to a friend
Away
4.5 • 1,378 Reviews
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4.5
90% of reviewers would recommend to a friend
Away earns strong reviews for durable, lightweight hardshell luggage with smooth 360° wheels, smart interiors (compression panel, mesh divider, laundry bag), and standout customer service with an easy, often-praised lifetime warranty—yes, it’s good and it works for frequent travel. Reviews also flag weaknesses: shells scuff and scratch easily (especially light colors), some wobble or sticking in the telescopic handle, zipper or interior-clip failures on occasion, and the ejectable battery’s limited usefulness due to airline rules and occasional fit issues.
AI summary based on Thingtesting reviews
3y ago
My Away suitcase has made trips much more pleasant. I almost never travel without it and have recommended it often.
3y ago
I have the bigger carry-on and just when I think there's not enough space...it somehow zips shut. Amazing.
3y ago
THE WHEELS. they make such a difference. the built-in charger is cooler in theory --some airlines have made me take it out in the past?! -- but basically you can run through an airport peacefully with an Away bag and not get derailed by your bag flipping over constantly. well engineered.
I have had this suitcase forever! I have taken it with me to many states and all over the world! It’s a great carry-on, the wheels run, so smoothly, and I can’t imagine my life without this suitcase!
I LOVE my away. I have the larger carry-on and have traveled all over the world with it. The removable battery also stores so much power I use it as my day to day external battery. I also love how they stand behind their products!
I have the original bigger carry on and I LOVE it. I had a job for two years where I traveled extensively and I just used the Away bigger carry-on for all of my trips including trips that lasted a whole week. The battery saved me SO many times. We just got my husband his own away bag which he also loves. I recommend them to everyone because they are so functional.
I am obsessed with my away luggage! Best checked bag I’ve ever used. The wheels are so smooth and it packs super tightly. Very light weight and easy to travel with 🧡
I travel 2-3x a month for work and have had Away luggage for over 5 years. It is still in perfect condition. Packing is more efficient and organized. I am the biggest fan!!!!
Away is a well designed, affordable luggage option. I did so much research before settling on an Away suitcase because I wanted to make sure that I wasn't being sold on a Millennial Instagram brand but it really is a great product. Its sturdy, fits a lot and moves seamlessly. There are only two things I would change. I would want to change is for there to be more pockets and dividers included in the luggage as is, instead of having to purchase separately. And to either use a material that doesn't scratch so easily or have it come with a cleaner.
I love my Away suitcases. I was gifted the larger carryon in the beige color about 5 years ago and it hasn't failed me yet. I used to travel with it twice per month and it's held up really well. I preach about this bag to anyon who listens! I recently bought the biggest size too that has also been easy to travel with the few times I've used it.
3y ago
I’ve been using the Away bigger carry on and the large checked and both are great. I travel a ton and these are high quality, solid, and easy to roll. I did remove the battery from the carry on because airlines don’t allow it so I do not use that feature. No complaints, amazing luggage. Add a sticker or decor to differentiate yours from all the identical suitcases at the airport!
Yes grear
3y ago
So sturdy! I have 2 Away suitcases, both carry-ons of different sizes. The first was given to me as a gift when the brand was first created, yet it STILL HOLDS UP. I should probably replace it at this point but if it's not broken, you know? The second is a more work-trip-friendly half-size version and it's clear Away's product has only gotten higher quality as the brand has aged. Knock them around while you're jet-setting from continent to continent—I promise you'll see no impact.
Spacious and strong , great bag !!
I love this suitcase, super easy to use and loved all the innovation it ha. Was able to take a 2 week trip with just a carry on bag
3y ago
I love my Away carry on bag. I purchased this for a trip to Boston and little did I know how much use it would get. When we landed, the T was down and we ended up walking over a mile from our last stop to our hotel, through historic cobble stones. I was nervous it would be all dinged up, but the luggage was still in great working order. A plus is the beautiful packaging it comes in!
I love my Away bag! It was the first time I used a hard case that has a distinct packing area on both sides of the case. I have been using this bag consistently for about 5 years. Mine did crack a little, but I believe Away has a lifetime guarantee, so its on me to fix!
3y ago
I have 3 AWAY suitcases and love them, but after a couple years a few of mine have cracked from TSA handling. I wish they offered easier warranty returns. The look, functionality and color choices are amazing, but I don’t love the hefty price tag.
The customer service of Away is widely recognized. Speaking of their suitcase, it boasts exceptional quality and spaciousness, fulfilling the expectations of what a suitcase should offer. Personally, I own five suitcases from Away and have found each size to be enjoyable. The expansion option, removable divider, and variety of colors are all features that I appreciate. Additionally, I purchased their dog carrier, which is also well-made but serves no additional purpose. Lastly, I must mention their amazing Black Friday sales!
I have the Away Carry-on and I love it. I don’t travel with out it — even weekend trips/road-trips. When you first get your bag, the Away team also gifts you everything you might need to complete your travel experience: a magic eraser for scuffs on the carry-on, international outlet converters, portable chargers, and more.