Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate hardshell protection
  • Smooth 360-degree spinner wheels
  • Thoughtful interior compression system
  • Responsive, generous warranty
  • Scuff-prone exterior surfaces
  • Occasionally wobbly telescopic handle
  • Intermittent zipper durability issues
  • Battery compartment usability drawbacks

Away earns strong reviews for durable, lightweight hardshell luggage with smooth 360° wheels, smart interiors (compression panel, mesh divider, laundry bag), and standout customer service with an easy, often-praised lifetime warranty—yes, it’s good and it works for frequent travel. Reviews also flag weaknesses: shells scuff and scratch easily (especially light colors), some wobble or sticking in the telescopic handle, zipper or interior-clip failures on occasion, and the ejectable battery’s limited usefulness due to airline rules and occasional fit issues.

AI summary based on Thingtesting reviews

1,379 reviews and posts

  • I love my away bag. It is so durable. The colors are so fun and easy to spot int the airport. I won’t ever buy another brand!

  • The “original” minimalist luggage. I think it’s fine, gets scratched easily. But now there are so many similar minimal designs, not sure it’s worth the price point.

  • I've been using the Away carry-on for about 3 years now. It's traveled with me to 8 different countries in that time and is still going strong! I can pack about 10 days-2 weeks worth of clothes and toiletries in a go, and I never worry about my luggage breaking or popping open. It's always the first recommendation I make when someone needs new luggage.

  • I got my original away bag as a gift and it is the best bag! I did have an issue with the zipper breaking at one point and their customer service was impeccable. I received a replacement within less than 2 weeks.

  • I’ve been using the carry on for years and I’m obsessed. I use it for both domestic and international trips because it’s surprisingly roomy! I love how lightweight it is and how easily it glides. A few months ago it was badly damaged returning to my home airport and even though I’d received it as a gift five years prior (and no proof of purchase), Away customer service was super helpful and replaced my suitcase. 10/10 would recommend.

  • Simple, well-built, and attractive luggage! The wheels are sooooo good

  • Obsessed with my Away bag. I have the bigger carry on and the large. Pushed the large on a three week trip to Italy with no problems. Highly recommend.

  • The best parts of this luggage is the aesthetic and life time warranty. You can bang this luggage with no concern. Comparing it to its competitor ,beis, Away has much less utility and it’s more expensive. Something to keep in mind

  • I use their messenger everywhere bag. I get compliments on it all the time. My every day wear.

  • I will never buy another suitcase brand. Away has the highest quality suitcases that I’ve never been able to duplicate with another brand

  • I like how clean and simple Away is. I have their bigger carry on and their medium suitcase. They hold up really well and away has a great warrantee with accommodating customer service and easy repairs process. If you’re an over packer you may struggle with Away suitcases as their hard and rigid shell makes it difficult to pack bulky items.

  • Best carry-on luggage I've ever owned - I was so impressed with the carry-on that I bought my son, I bought the expanded carry-on for myself, plus the electronics case, the makeup bag, and a set of packing cubes. Believe the hype - high-quality outer shell, wheels are excellent and effortless, and I especially love the way the expandable can accommodate last-minute souvenirs, and even unexpanded I have packed a weeks worth of clothes and toiletries into this bag without a hassle. I've had bags from every high end bag company, but this away carry-on will be my go-to from now on.

  • The suitcase functions very well and looks nice except for the interior which looks and feels a bit cheap.

  • I’ve had my carryon for 7 years and LOVE it! The rare times I’ve had issues (my fault - i stuffed too much into my suitcase and the compressor snapped), customer service has quickly replied and rectified the problem. I recently got the big checked bag and love it for long trips. Very sleek looking as well.

  • I have the away bigger carry on and I want to buy the away flex bigger carry on next, it's the only bag I will ever travel with! It's sleek, perfectly functional, amazing quality - I will never not travel with an away bag.

  • Good overall suitcase. Love that it comes with a lifetime warranty as well. Durable and has an option to expand.

  • they are worth the hype. i can squeeze so much more into my away luggage then any other brand. durable and tough product that looks great. sleek and modern.

  • I purchased the larger sized carry on and the largest sized suitcase and I love how lightweight they are, however, the outside scratches so easily that even after the first use, they looked super weathered. I wouldn't purchase another one, and certainly not white again!

  • Absolutely worth the hype. I love my suitcase and I'll never go back. The dual compartments make it super easy to pack and stay organized and I've been able to take my larger cary-on, on week long trips with ease. Customer service is helpful too and replaced a broken battery for me at no charge. My one complaint is that it is so popular you have to be on the lookout at the airport. The odds someone else has the same bag are high.