Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, flattering frame designs
  • Seamless home try-on experience
  • Consistently excellent customer service
  • Durable, long-lasting eyewear
  • Scratch-prone lenses durability
  • Frames loosen and stretch
  • Limited inclusive fit options
  • Occasional heavy, nose-slipping fit

Warby Parker earns strong reviews for stylish, durable frames, an easy buying experience (notably the at-home and virtual try-ons), and consistently excellent in-store service and adjustments—so yes, the brand is good. Reviewers also flag weaknesses: lenses can scratch or smudge, frames may loosen or feel flimsy for heavy daily wear, fit can be tricky for low-bridge or small/wide faces, and home try-on availability can be limited.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • Great prices, styles, quality, and amazing customer service. I love how easy it is to shop here and love the care that goes into creating and packaging the glasses!

    Feedback

    Glasses tend to loosen after a little while and aren't quite so sturdy for heavy activity, like running or hiking. While it's easy to get them fixed up, it is rather inconvenient to have to go in often.

  • Love everything about Warby Parker: I've bought 3 pairs of glasses and 1 pair of sunglasses. I've done the Home Try On, I've visited several Warby Parker stores. Outside of me working for them, I think it's fair to say I'm a fan. They take care of everything efficiently and, on the rare case there's an error, they take full responsibility AND take care of it.

  • Have always loved WP - my glasses have been Warbys for many years now, and the shopping experience, design selection, and storefronts have all improved further over that time. Bottom line: fantastic staff, seamless experience (whether buying a new frame, renewing an expired prescription, conducting exchanges/returns) and well-priced, stylish eyeglass frames. Doesn't hurt that the unboxing is always quite enjoyable as well :)

  • I've only ever purchased my adult glasses from here and absolutely love them. There is so much variety and I love their stores. I also recently got an eye exam from them and they made the process so easy!

  • Love the app and ability to try styles.

    Feedback

    My sunglasses are super banged up yet I keep in the case all the time. Cases that come with the product aren’t the best. Kids sunglasses could be more comfortable and wish had more kids selection.

  • I bought my first pair of prescription frames after utilizing the free try-on box. After choosing a pair and getting them in the mail, I quickly noticed the quality left a little to be desired. The emblem was missing from one arm of the frames and I found the lenses scratched extremely quickly with both pairs I’ve owned. I wish they also had more varieties of frames.

  • Warby Parker offers trendy frames at affordable prices. However, I've noticed some durability issues with my glasses, particularly with the hinges. While the aesthetic is great, the longevity could be improved.

    No
  • Amazing quality, styles and pricing! I am super loyal to warby parker as they always keep up with the trends and are really transparent with their pricing. I continuously feel like I'm getting a good deal when I shop with them.

  • My first pair of glasses ever I got from Warby! So easy to use. Pick out the frames you like, shop them to your door and try them on your actual face. Wear them around, take selfies, feel them out! And then…the frames are high quality and affordable. Spoken from someone who was accidentally bamboozled into paying $700 for frames at a later dat while at the optometrist. Warby is the way!!!

  • Easy to try on, and get fitted in store as well. Love that they'll adjust your frame at any store if you walk in!

  • I have a pair pair glasses and plan on getting a second pair. Being able to try them on at home or at store was nice, the color variety is both vast and limited at the same time. I got metal two tone but they are kind of painful. I went in store to have them adjusted and they were helpful but still a little helpful. I like them but they aren’t my favorite pair.

  • Warby Parker offers an outstanding eyewear experience! Their stylish, high-quality frames are affordable and durable. The home try-on service is convenient and makes choosing the perfect pair easy. Plus, their commitment to donating a pair of glasses for every purchase is admirable. Highly recommend Warby Parker for exceptional value and service!

  • Website is easy to use and the feature to use your camera to see it on your face is cool. I used to work at an optometrist office and the measurements work well for me - I normally have a hard time finding frames to fit my head

    Bought myself
  • Warby Parker is a fan favorite and for good reason. When I bought my recent pair of glasses from them, I took a sunglass shape for my prescription glasses. The team helped me every step of the way.

  • Their contacts are absolutely awful! They were uncomfortable and constantly got smudges in them. I've worn contacts for over a decade and never encountered the issues I did with Warby Parker's contacts. And the customer service was horrendous upon calling to complain; essentially I was told that it is not their problem.

  • Quality lenses