Venroy
1.6 • 5 Reviews
Venroy designs a range of everyday essentials inspired by the carefree spirit of travel.
1.6
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5mo ago
I bought Venroy linen pants. After 5 gentle washes the linen began to breakdown. I complained to Venroy who denied any manufacturing fault. If venroy is happy to stand by expensive products which fall apart with optimal care then I recommend steering clear of all their products. Generally very poor quality. Very Disappointing in both the product and management of complaint. Would not buy again. Would never recommend.
14d ago
I placed an order with Venroy on 20 May for approximately €475. More than three weeks later, my order still had not been dispatched. During this period, I received no proactive communication regarding the delay. I had to contact customer service multiple times to obtain an update. When I finally received a response, I was informed that my order was still being prepared by the warehouse team and would be dispatched “shortly.” However, no specific dispatch date was provided. I understand that businesses can experience periods of high demand, but waiting more than three weeks for an order to be dispatched - without proactive communication or a clear timeline - is disappointing, particularly from a premium-priced brand. My frustration is less about the delay itself and more about the lack of transparency and communication throughout the process. Based on this experience, the customer service has fallen well below what I would expect from a brand positioning itself in the premium market.
3y ago
Buy the clothes (high quality, understated, classy), but don't buy the shoes (uncomfortable, but they aren't really a shoe brand).
1y ago
DO NOT RECOMMEND! Terrible quality and terrible customer service. I bought a pair of jeans from them and they got discoloration spots after the first wash. I washed exactly as stated in the care label and emailed the brand and they told me it was my fault and there was nothing they could do about it. The jeans look so bad and can no longer wear them. You would expect better for a pair of $180 jeans. I really love their designs and was planning on purchasing a lot more from this brand but now they lost me as a customer.
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What is Venroy?
Venroy designs a range of everyday essentials inspired by the carefree spirit of travel.
In their own words
Venroy makes clothes to elevate everyday life through lighthearted escapism. While styles vary by season, all collections are guided by the ineffable sense of freedom that comes with travel.
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