4.9
98% of reviewers would recommend to a friend
UNIT 1
4.9 • 47 Reviews
•
UNIT 1 reviews and discussion
Reviews mention
- Robust construction and durability
- Comfortable mips-equipped fit
- Powerful integrated lighting system
- Thoughtful, commuter-friendly design
- Clunky app interface usability
- Stiff helmet power button
- Occasional pairing connectivity issues
- Limited remote ergonomics/options
UNIT 1 earns strong reviews for helmets, smart lights, and the Torch Backpack that deliver visible safety, thoughtful design, and durable build quality, indicating the brand works. Reviews also flag drawbacks such as app polish issues, stiff power buttons, initial pairing hiccups, limited remote options, and one complaint about warranty support for retailer purchases.
AI summary based on Thingtesting reviews
50 reviews and posts
1y ago
As quick as lightning
Just a quick review on unit 1 I have to say that the reply to my email was so excellent was told that the link for the user manual was not working at the moment but would asap when it was back up and to my delight with in 15 min was told it was working and sent a link. Now that is what I call customer service
Thanks so much for your review, Giancarlo! We’re really happy to hear that the team could jump in quickly and get that user manual link sorted for you. Fast and helpful service is exactly what we aim for, and it’s great to know we hit the mark! If you ever run into anything else or have questions down the road, don’t hesitate to reach out. We’ve got your back! 🙌📩
1y ago
Had requested a replacement part for padding of the helmet. The normally don't sell these but we're quick to make an invoice and send it to me at an appropriate price! Quick communication. Generally me and my partner have been very happy with our Faro helmets!
1y ago
Overall everything adds up. Had some pairing problems with my AURA helmet and connecting it to the directional remote. Had great help with a chap of customer service named Bram. Went into a call with him and he guided me through the steps very smoothly. Had a good experience w customer service and products look fly. Am looking out to the upcoming launch of the new NEON helmet.
Works for UNIT 11y ago
Amazing experience and great product. I really enjoy de bike light and remote
1y ago
Very happy with my AURA and FARO helmet. They feel very confortable and safe Their Backpack is amazing. Lot of spaces and very well distributed. Related to their accessories, they are a must as the remote, the smart lights and the helmet visor. Hightly recommended
1y ago
In my rush to order new Unit1 cycle helmet I failed to notice that the Faro did not come with MIPs in my region. Unit1 kindly allowed an exchange to an Aura without any fuss and with great support. Just for others to be aware, you can only directly exchange on the website for the same product eg Faro large black for Faro medium blue. Not an issue though just a different process
1y ago
I bought the Unit1 FARO helmet with Mips, a winter liner, and the signal button. This helmet is cool, comfortable, and easy to set up via the app. While pricey, it has some great safety features that go well beyond a standard helmet. As someone who bikes in the evening, the lights on this make it easy to be seen while riding - plus the overall look is awesome in my opinion. I'm excited to see what they do in the future!
2y ago
It’s a very well made helmet. Fits nicely, looks good and performs flawlessly. A tad expensive but good things don’t come cheap!
Invested in UNIT 12y ago
Pros: Have had their helmet for over a year. Comfy, well ventilated. The lights on the front and back look cool and stand out even in urban environments. The back light animation especially. Cons: The straps are hard to adjust.
2y ago
I own the Farro helmet and love it. Super comfortable and easy to use.