It really is as soft as they say - SO soft and cozy. I got puppy accessories from Unhide - the floof dog bed and the dog blanket. They are perfect - my puppy runs to the bed, hides things in it and plays with it like her littermates. Love that it's a place of rest and of play and intuitively cozy.
I initially thought I needed a bigger size and tried to exchange the bed. The exchange process was super clunky and I had to have multiple exchanges with support that weren't entirely helpful.