ThredUp reviews and discussion

Buyer and seller and the five stars are for Buying. Love this site so much, I am constantly checking for new items to buy. Prices are a faction of buying new, and yes, you take some risks, but overall I’ve been satisfied with my purchases. Admittedly the descriptions are sparse and similes inaccurate. I’ve wound up with miniskirts when expecting knee-length dresses on multiple occasions and sometimes pills on items which they describe as lightly-worn. I don’t suggest selling in this site: in my case after they deduct for expenses, I’ve wound up with nothing to show.

I'm a long-time seller on ThredUp. I was around for the conception/growth of TU as a buyer and seller starting around 2015. I fondly specifically look back to their 2019-2021 era, when ThredUp was great. It was fun to browse as a buyer, and it was good enough to sell on passively after a closet cleanout. You wouldn't make big bucks, but it was good enough to be worth the hassle of cleaning/preening what you were about to send in. Then the IPO hit in 2021, and that is when I personally believe things took a nosedive. They started implementing new fees, calling old fees different things, changing that already-not-stellar rewards program, and forcing new "improvements" onto sellers and buyers alike that absolutely didn't improve the experience for buyers OR sellers, it was all to benefit the company/shareholders via scrimping coins wherever they could. Even to this day, my account as a "VIP" seller is rarely used because of new, FORCED fees that I cannot remove. I would rather be a "regular" seller. I didn't sign up to be a VIP seller. I make less than I ever have, which wasn't generous in the first place! I historically received $1.00-$1.67 per item. Now it is very consistently $1.00 or less for the same brands, the same wear that I had always sold. I suspect I'm a "VIP" seller because of the occasional high-value items I've been able to sell in the past. As an aside, they lose or mix up your packages often. For example, I've sent in 8 large moving boxes of items in the past 2 years. 2 packages were mixed up with another seller. I had to reach out to support both times to explain that they listed an entirely different inventory under my account. Support initially seemed to not believe me, and had me explain what I DID send in, and asked if I could find my items listed on their site. That was a needle-in-a-haystack idea. I also didn't keep a robust inventory of what I sent into them, so I knew the general brands, sizes, and what item, but due to the insane amounts of similar garments, I couldn't be 100% sure the items were mine. They ended up crediting my usual gains both times, but that was truly crazy to happen twice over 24 months. I no longer send them my most valuable sale items because of this. I'm still mourning a St. John sweater's sale from one of those boxes. This review sounds a little angry, which is accurate. I'm also bummed to lose a service that felt fun and authentic, while also granting me some pocket change/occasional cool clothes. It feels icky to use now. I used to recommend TU as a good way to make pocket change. Unless you have an insane amount of above-average-value clothing/shoes, just go somewhere else. It's no longer worth your effort.

I gave them 4/5 stars because I can only speak from my experience as a buyer. However, I do think there are so many good online marketplaces for clothes sellers so I don’t hold that against the company too much. As a buyer, the experience has been great! They have a lot of nice items that are heavily discounted. I especially like buying everlane, Eileen fisher, Donni from them because it’s a bargain for well made clothing. I love a company that is trying to fight textile waste and I love seeing what items they’ll have, it’s like a fun treasure hunt! One thing to note— returns are accepted but you do have to pay a fee + shipping if you want your original payment refunded. If you choose store credit, they’ll refund all of it and cover shipping. They also will sometimes offer incentives to keep your purchases by giving you some store credit, which is nice ! While it does occasionally crash, I appreciate that the app allows you to filter by material. Overall: great selection, good prices, fun shopping experience. Cons: glitchy app, return/refund fees.

I tried to use them as a seller and personally I feel they are more geared towards the buyer.

After reviewing their website I assumed Thred Up would be equal or better than Ebay for buying and selling Women's clothing and accessories. I was wrong. First I purchased some items and then I ordered a CleanOut Kit to sell some of my own items. The quality and the description of the items I purchased were a mismatch. Shipping takes longer than Ebay because they consolidate from other locations on a bundle. Ebay is direct from seller to buyer. ThredUp inserts themselves into the process but bring no value. It is up to the seller to flesh out the description but we no longer have the items. From the pictures they post it is hard to determine how the item will fit on a body and few measurements are given. My CleanOut kit weighed over 17lbs and they listed only 13 items. At least 4 nice items were pilfered during their processing. I notified them but their only response was I should have paid an additional $10 for my unlisted items to be returned and they claimed they were donated instead. The items that were listed have been listed at near retail price so they won't sell.

I ordered two items from here during a sale they were having. Both of them were NWT. Overall good experience but there was nothing great about it that I absolutely loved.

Great way to find one of a kind items. Shipping can be expensive. Good customer support!