The Sill
3.6 • 31 Reviews
The Sill sells live and faux plants as well as pots and accessories and runs a designated plant parent club.
3.6
The Sill earns mixed reviews: the brand delights with chic pots, approachable education, and healthy arrivals for many buyers, but its plants can be inconsistent and customer service falters. Reviews cite attractive, well-packaged gifts and knowledgeable in-store staff, while weaknesses include overpriced offerings, occasional pest or damage issues, and plants that sometimes underperform or die.
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1mo ago
I ordered a set of plants. The plants themselves arrived healthy and are holding strong after a week (fingers crossed) but there was a snafu with shipping logistics - one plant was shipped without a pot. It was a lot of back and forth with their customer service before they agreed they needed to ship it. The pot then arrived with one piece the wrong size. Waiting to hear back from them to resolve yet another issue.
Verified purchase
5y ago
Ordered one ZZ plant online for my boyfriend and bought 2 more at their brick-and-mortar store in SF. Both online and offline experiences were great. They actually have a larger selection of plants in-store. Ordering online was super easy, and nothing was broken during shipping. The sales associate in the store was very knowledgable and let us pick his brain for 30+ minutes.
Feedback
The pots are so gorgeous and the combo makes it easy for plant novices to pick up both the plant and gorgeous pots in one place. The one thing that I wish would change are the prices. They do tend to be on the expensive side.
3y ago
DO NOT PURCHASE ANYTHING FROM THIS COMPANY! I bought a plant from The Sill and received it on May 24th. Upon opening the package, I was quickly disappointed when I saw the condition of my new plant. It had fallen out of the pot and was jammed in the bubble wrap, the stick had shot through it, almost breaking it in half. The middle leaves were dead, the rest of the leaves were limp. My husband gave me a gift card for Mother's Day to use with this company, which I applied to this order. I then spent an additional $25 to pay the balance. In total, we spent $51.72, a lot of money for this sad/dead plant. According to their website, The Sill guarantees their plants will arrive in "happy, healthy condition. If not, we replace them for free as part of our 30-Day Customer Happiness Guarantee." Per instructions on their website, I emailed the company immediately upon receipt, explaining the condition of my new plant. This was on the evening of May 24th. I have sent three follow-up emails since then (one on Friday, May 26; Wed, May 31st; Wed June 7th). Their website states that it may take 2-3 business days to respond. It has been over two weeks. I have heard nothing. I even went on their online chat, waited for almost 20 minutes to speak with an agent.; no agent arrived. There was an automated directive to email the company, which I had already done three times. I'm disappointed in the service I have received, and the zero regard for customers who pay a lot for these plants. You can get better plants (at a cheaper price and with better customer service) at Lowes, Home Depot, or your local nursery! Stay away from this company and do not waste your money!
I love this company's branding. I purchased a t-shirts as well as a few plants over the year.
What is The Sill?
The Sill sells live and faux plants as well as pots and accessories and runs a designated plant parent club.
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New York, NY, US
Eliza Blank
