The tuxedos are great and so convenient that they ship them to you. I have two more events coming up this year when I will need to rent one and it is great to go on the website, pick what I want, and all of my sizing information is saved.
Customer Service was less than helpful when they didn't have my tuxedo in stock. It wasn't until I emailed them a week before my wedding asking about the shipment did they break the news to me - I ended up having to go with a different one completely, which seems a bit unprofessional. They also say the groom "rents free" but what happens when there are two grooms? Customer service wasn't the most helpful about that either-even though both sides of the party are renting from them. In the end, both of us (grooms) paid for our tuxedos.