Terra Kaffe reviews and discussion

We tried the TK-01 while on vacation and ordered one as soon as possible after getting home. My daughter ordered one as well. Thats how good the coffee drinks were. Some things we noticed: The initial unpacking was iPhone like with special layers of cardboard etc. a little over the top but the box the machine was in was expertly designed and the machine was in perfect shape when unboxed. Some of the accessories were packed differently- I thought the milk container was defective until I found the metal straw for it in the accessories box. The straw for my daughters was in the milk container where it made sense. There are conflicting instructions. One place says to rinse the filter, another says to soak it for 10 minutes. There are not a lot of instructions period and it’s not intuitive enough to do without the instructions so you end up having to look for videos or posts other people have made. That all said- I’ve had the machine for a month and have enjoyed every single coffee! At this point I still recommend it and would buy it again. I don’t see why I would need the TK-02 as I almost always make the same coffee every time and there is less to break on the 01.

I bought 2 of them. For my office and home. The one I used in the office broke down after 1 year. We have only 4 employees and I thought that maybe it’s not convenient for office. But I am a single and using it 1 or 2 times a day in the home. I have same problem which is drip pan! Look at the video for more details. I contacted terra kaffe for return at least one of them but still waiting answer. Definitely stay away! This machine has a engineering problem.

I was initially excited about my purchase of this coffee machine, but it quickly turned into a massive disappointment. The biggest issue I encountered was mold inside the machine, a serious concern that was not resolved despite following all the recommended maintenance procedures. This, coupled with the machine's frequent malfunctions—grinding without brewing, dispensing barely any espresso, and generally failing to perform as expected—made it clear that this product does not justify its high cost. My interactions with customer support only added to my frustration, revealing a lack of direct knowledge about the product, likely due to it being a rebranded version from a generic manufacturer. The final straw was discovering that negative feedback was being deleted from their social media, pointing to deceitful practices.

These coffee machines are amazing. We had one in our office and it worked like a charm. I'm not an expert on espressos, but from what I do know I thought the quality was great. The self-cleaning feature seemed to work well too which is always a good thing.

It has changes the whole coffee game for me. After Terra Kaffe I realized what a good cup of coffee is. Anyone thinking about investing in a new coffee machine, this is it!

Lots of people complain about the cleaning, but I figured pretty early on that this is only a problem if you don't clean anything in your home. Better said, this machine requires very minimal (but pretty obvious) cleaning measures. If you don't wait weeks on end to dump your waste bin, yeah — it's gonna get dirty. But you wouldn't wait a month to empty the trash; you wouldn't wait 3 years to clean your fridge; you wouldn't leave your dishwasher filter to become clogged before cleaning it; so why leave this machine to fester? Annoyances with others aside, this thing RIPS! I use it 4 times a day on a slow day. Small Americano in the morning, 2 single shots in the mid-afternoon, and a latte with dinner (I know it's weird, and I know Italians would scream if they heard this, but it's a nice treat!). My only gripe is that I'm not very clear on what "water hardness level" means, and it's not made any cleaner by the machine's interface, which denotes said level by circles. But I emailed the company and they said I can just wager a guess based on where I live. I'm in Philly, which is pretty soft water, and so far I haven't needed to descale. Makes sense! All in all, I've had it for about 5 months and I don't see myself ever going back to Mr. Coffee. Sorry, sir!

I’ve had the machine several months and have been extremely happy with the product. I was having trouble with a few options but there are easy short videos on the website to fix the alerts. If you take 2 minutes pay attention to the video it makes it a breeze. The coffee is great with fresh beans of course! The grind setting on 1 works the best for me. I ordered cleaning products and water filters. I received the tracking number the next day and it was a fast delivery. The only thing I’ve had trouble with was a replacement hose #2 it’s been out of stock. Other than that it’s great nothings perfect but I love this machine.

My Terre Kaffe TK-01 looks very nice but has sprung leaks everywhere! Like the Titanic, looks good, until the ice berg, or you use it ..... can only think this is a design flaw given the size of the existing drip tray which is very large but still does not seem to be able to cover the job. The Theranos of coffee machines! Should have known when GOOP was hawking it.

Bought their machine. Loved it but it stopped working. Worked with CS and had to send it back for repairs. They have a 1 year warranty and they fixed it right up within 2 weeks. Honestly. The best when it comes to whole bean coffee. You can just throw a bag in and let it grind.

This machine has completely changed my WFH experience! I don’t know what how I managed before it. Their customer service was available to answer all my questions and felt like they truly cared about my experience. The coffee machine itself is elite and looks beautiful in my kitchen. I love making cappuccinos and espresso martinis ;)

I bought the Terra Kaffe in late Nov for moving into our new condo at the end of Jan and was very excited. But after setting up this week, I decided it wasn’t for us. Coffee was lookwarm, water tank too small and finicky, grinder was stuck at 3rd level and drip pan fills up quickly. Just much too complicated for morning coffee. I contacted Terra kaffe and they won’t allow a return since past 30 days. I explained I took it out of the box this week andcregistered it yesterday when I tried it for the first and only time. They refused and tried to convince me they could solve all these problems remotely. So I have an $800 paperweight. Do not recommend.

We bought this machine a long time ago now, with high hopes of drinking beautiful daily espressos. We have now been through several returns / exchanges due to issues with the machines ranging from steam coming out the sides to cracks appearing in the body of the machine due to heating / cooling. The coffee it makes is actually pretty decent, and the convenience factor is there. However, the maintenance of the machine, build quality, and the overall design of the machine make it hard to recommend to someone who wants a quality experience with low levels of hassle.

Just got my Terra Kaffe during the black friday sale and absolutely am loving it so far. Was getting tired of going to starbucks everyday so wanted to give this a try. I normally like an iced latte but have been really enjoying the milk frothing for a cappucino. Overall strongly recommend! Also looks so beautiful on my counter.

It's great if you use it's basic function , i e. drink espresso only. For everything else... it's messy. You can watch handful of videos on YT where everyone loves the machine. My wife likes it as well. So I will focus on what could be done better. I just got TK-01 and let me tell you about frothering milk. No matter if the foam knob settings, it gurgles oversaturating the milk with hot steam creating large bubbles that doesn't make drink looking tasty. In the process is spits milk all over around the cup on the machine surfaces, table underneath and some onto me if I stand in front of it. Even if you pull the dispenser head down to sit on the top of the mug, it still manages to spray milk to the sides, so wiping this mess after each milked coffee drink is needed. One other key function that made me to purchase this machine is ability to load pre-grinded coffee via additional slot. This way someone who might have a different coffee taste or simply wants a decaf coffee can still use this machine along with others family members around the house who use regular bean coffee loaded into main grinder tray. The issue with pre-grinded coffee intake is that's small so even careful loading using supplied spoon causes some coffee spill around the slot. Worse, that it is located right next to some slotted holes in the unit enclosure which let grinded coffee to get inside the unit, which is asking for trouble like machine malfunction. This is just bad design. One last remark, after the machine goes into standby mode, the screen goes completely blank and panel becomes inactive. I have to flip the main power switch to bring it back live. Worse, the switch is in the back of the deep unit, hard to access sometimes. That just make no sense. Overall for the money paid during black friday sale, it isn't bad. If you drink just espresso or you don't mind cleaning the mess around every time you prep your cappuccino or latte, you should be happy. Otherwise move along and look for a different machine. I am keeping mine as this was a gift for my wife and she doesn't mind putting up with these shortcomings.

Title: Disappointing Experience with Terra Kaffe: A Costly Paperweight Rating: ★☆☆☆☆ (1/5) I must admit that my experience with the Terra Kaffe coffee maker has been nothing short of a nightmare. From the moment I received the initial unit, I encountered problems that persisted throughout my ownership of this device. Unfortunately, I cannot recommend this product to anyone, given the numerous issues I've encountered. The first Terra Kaffe unit I purchased turned out to be defective right out of the box. It refused to brew coffee at all, which was incredibly frustrating. Thankfully, the company agreed to send a replacement unit, but the problems did not end there. The second unit worked relatively well for about six months before issues started to arise. The machine began displaying error messages, insisting that the water tank was misaligned. I followed the provided instructions to clear the message, but even after doing so, the water still wouldn't flow properly through the machine. This led to a series of back-and-forth email exchanges with Terra Kaffe customer support, which, quite frankly, was a less than satisfactory experience. After several attempts to get the machine running again, it mysteriously stopped making coffee altogether. Once again, I found myself engaged in a frustrating email exchange with Terra Kaffe's customer service team. They often resorted to directing me to YouTube videos as a primary solution, which was far from the level of support I expected for a premium product. To salvage this increasingly expensive and underperforming coffee maker, I resorted to multiple deep clean cycles, rinsing, and even dismantling and cleaning the brewing unit. It was then that I discovered that the mechanism responsible for compressing the coffee was misaligned. Another round of emails, another YouTube video tutorial on realigning the mechanism—this process was far from user-friendly. After getting everything back in order, I experienced a mere two days of normal functionality before the machine began dispensing only hot water, completely ruining my coffee. Once again, I had to contact customer service, who this time requested that I send them a video of the machine's attempt to brew coffee. At this point, it was clear that the Terra Kaffe coffee maker was nothing more than an expensive paperweight. My experience with Terra Kaffe has been overwhelmingly negative. The lack of a reliable product, coupled with a customer support system that heavily relies on YouTube videos, is unacceptable for a high-priced coffee machine. It's evident that this company does not stand behind its products, leaving customers to spend both money and time attempting to fix a clearly defective item. Save your hard-earned money and invest in a coffee maker from a brand that delivers quality and customer support you can trust. Terra Kaffe simply doesn't live up to its promises, and there are undoubtedly better alternatives available in the market.

I received the TK-01 as a Christmas gift from my boyfriend. I was so excited to finally have my own coffee machine and to make lattes at home. However, I have had a very disappointing experience not only with the TK-01 but also with the company as a whole. I began having issues with my machine a few months after receiving it. After reaching out to customer service, they gave me multiple things to try and fix the problems. Once one problem was fixed, another arose. I struggled with the espresso dispenser, the screen glitching, the drip tray sensor breaking, the brew unit getting jammed and pieces broken to get it out, and most recently, the milk system no longer works. It was clear from the start that this machine was dysfunctional. While the problems started under the warranty period, it is no longer under warranty and it is basically useless. Due to it being out of warranty, the only thing customer service is offering is for me to pay $175 for a repair kit. This machine originally costs $895 and it didn’t even last two years. Not once was I offered a replacement unit, a repair kit, or reimbursement under warranty. I completely understand that machines with many parts will have problems but for a machine that costs almost $900, I expect it to last far more than a year and a half or a replacement for a machine that clearly is not up to par. All in all, if you get a machine that is in pristine working condition, it’s a great product. But if you get one that has any problems, don’t expect this company to replace or reimburse for their broken products. Due to the money that has already been put into this machine and lack of proper solutions, I will be taking my business elsewhere.

it was good for 2 years, but after having issues with it- it’s hard to get a person over the phone to talk to, to see how i can fix the problem. always going through several emails which is frustrating. so yea, still with a non-functioning coffee maker for a month. so we’ll see.

I have the had TK-01 for 2 1/2 years. I think it's popular because of what it provides for the price. Unfortunately, because of the price, it's durability and reliability are poor. As others have pointed out, the machine leaks. I have not had a "flood," but there is always a coffee stain on the counter under the machine. I went through the repair processes through Terra Kaffe. They sent me all types of replacement parts, with no success. I sent it back to Terra Kaffe, who "repaired it" under warranty (I had to pay for shipping to them). It didn't leak for about 2 weeks, then started again. I just lived with it. This week, the touch panel "froze." I can turn the machine on and off, but that's it. The machine is no longer under warranty, and it will be $200 to repair. Terra Kaffe will guarantee the repairs, wait for it, for 90 days. Gee, thanks! Having to send the machine back twice in 2 years is just very disappointing. I am beginning to understand why the machine is priced the way it is. At this point, it would have been more cost effective, and convenient to have bought a more expensive machine. UPDATE: Had the machine back for 45 days after repair and the steamer went out. The TK-01 won't even start. Terra Kaffe would be happy to repair it for another $200. JUST DON'T DO IT! You get what you pay for, and this is a YUGO (if anybody is old enough to get that reference. Haha)

We LOVED our machine and had no issues until the 1 year mark. Our machine started leaking and causing messes even leaking onto our floor without us knowing causing it to warp. Another issue that we came across was the machine wouldn’t show that the water tank is empty and not make a coffee causing us to waste our coffee beans. I have contacted Terra Kaffe about our issue and the best they can do is have us send the machine back and pay $250 for a repair. I find it incredibly disappointing because we were 300 brews over the amount of brews allowed under the warranty. Which half of those are probably wasted coffee brews where the machine didn’t register that the tank is empty. My husband and I have not decided if we will send this machine back for the repair or if we should invest in a machine that won’t have these issues.

If you like dark roast coffee that has any oil residue dont buy ! I tried for one month to change settings to accomodate dark roast coffee beans to no avail. Coffee pods ended in discard tray with half the water for coffee going into discard tray for pods. Put the unit in garage and brought back my Delonghi Magnifica !!!!!