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Smalls
3.13 • 8 Reviews
Smalls makes human-grade food for cats delivered directly to doorsteps.
Average rating from 8 users
57%Recommend to a friend
Smalls Reviews
7 hours ago
My first order was a sample box. 1 of my 2 cats liked the Smooth Bird & Ground Bird, both are made with/ chicken, chicken liver & chicken hearts. They didn't like the other choices which consisted of 'Other bird(Turkey), Cow or Fish' recipes. After 2 months of trying to order the Smooth & Ground Bird, You can't just call & speak to a rep. if you have an issue. You have to request a phone appt through email or text, for them to call you or you have to communicate through email and/or texting. That was where the issues happened with the quantity & choice of flavor. They sent the wrong flavors, and the wrong quality 5 times, but when I sent an email/ text, regarding the wrong orders, they quickly responded and refunded the money to my CC. The biggest issue I now have with this co is they changed the original Smooth & Ground Chicken Recipes! This was the only recipe my 16 yr old kitty would eat and I mean as soon as I would put his bowl in front of him he would devour it. He won't touch the new recipe/formula, he tries to bury the bowl! To the Smalls Co. ARE YOU NUTS? YOU HAD A GREAT PRODUCT, now it's garbage I have to start all over again searching for a food he likes.
4 months ago
I got this for two cats and both of them did not like it. They refused to eat any of it which sucks. I like the brand itself and the concept of it. And shipping was on time. But it's a gamble on whether your cat will like it or not. The packaging makes it a bit difficult to store for future meals from my experience (I ended it up moving it all to a designated Tupperware each time I opened a new flavor).
2 months ago
We subscribed to Smalls last year and while our cats initially liked this food, I believe they recently changed formulas and our cats are no longer fans. On top of that, the customer service and shipping/packing issues are horrendous. If we order a combination of the different flavors/textures, we never get what we ordered. And then, when reporting that to customer service, we get a unsatisfactory response that just makes excuses for the issue. Most recently, I ordered the turkey and chicken in both smooth and ground textures, but just received ground. When reporting that to customer service (only via email or text, no phone), I was told that unfortunately, looks like they were just low on the smooth textures and to just use the ground instead. I wasn't offered a refund, and I find that so unacceptable. No other company would send something other than what I ordered and expect ME to pay for it. I'm not sure what's going on with this company but there are certainly issues internally. I just refuse to pay a premium for this food and get zero service when there's a problem.

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2 years ago
LOVE the branding, love the mission, just wish my cats loved it as much as I do.
Feedback
The frozen rolls of food are super hard to open unless I stab them with a knife. Have you looked into a more sustainable version?
a year ago
my cats didnt love it and its very pricey, I wish it was available in stores to supplement the food i know my cats like rather than in a hefty expensive subscription
a year ago
I subscribed briefly to Smalls about a year ago. Unfortunately my cat is SUPER picky about her food and never fully got into it. I really tried to make it work because the brand is SO cute, and the experience was also great. I ended up donating the remainder of the food to a local rescue, and those kitties were more than pleased with it. In the first 5 minutes, one bit a hole through the bag to get to the goods.
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I found the storage container didn't have a great seal. I did have one bad delivery where I was not notified and wasn't sure how long the food was sitting outside. Not sure if that's on Smalls or my local courier.

a year ago
I had high hopes for this brand but ultimately it missed the mark. I think it's not for me due to how closely you have to keep up with the subscription, feeding, thawing etc. My cat did eat the food mostly.
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Customer service was unhelpful when my order was sent to the wrong address. That experience definitely turned me off.
2 years ago
I got the wet food, kibble, treats, and toys for my foster kitty from the ASPCA, and she was obsessed! My dog was obsessed with the treats, too...
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My foster kitty wasn't very interested in the knit toys.