Smalls

My first order was a sample box. 1 of my 2 cats liked the Smooth Bird & Ground Bird, both are made with/ chicken, chicken liver & chicken hearts. They didn't like the other choices which consisted of 'Other bird(Turkey), Cow or Fish' recipes. After 2 months of trying to order the Smooth & Ground Bird, You can't just call & speak to a rep. if you have an issue. You have to request a phone appt through email or text, for them to call you or you have to communicate through email and/or texting. That was where the issues happened with the quantity & choice of flavor. They sent the wrong flavors, and the wrong quality 5 times, but when I sent an email/ text, regarding the wrong orders, they quickly responded and refunded the money to my CC. The biggest issue I now have with this co is they changed the original Smooth & Ground Chicken Recipes! This was the only recipe my 16 yr old kitty would eat and I mean as soon as I would put his bowl in front of him he would devour it. He won't touch the new recipe/formula, he tries to bury the bowl! To the Smalls Co. ARE YOU NUTS? YOU HAD A GREAT PRODUCT, now it's garbage I have to start all over again searching for a food he likes.

Katie KLevel 3 12 Reviews

4 months ago

I got this for two cats and both of them did not like it. They refused to eat any of it which sucks. I like the brand itself and the concept of it. And shipping was on time. But it's a gamble on whether your cat will like it or not. The packaging makes it a bit difficult to store for future meals from my experience (I ended it up moving it all to a designated Tupperware each time I opened a new flavor).

We subscribed to Smalls last year and while our cats initially liked this food, I believe they recently changed formulas and our cats are no longer fans. On top of that, the customer service and shipping/packing issues are horrendous. If we order a combination of the different flavors/textures, we never get what we ordered. And then, when reporting that to customer service, we get a unsatisfactory response that just makes excuses for the issue. Most recently, I ordered the turkey and chicken in both smooth and ground textures, but just received ground. When reporting that to customer service (only via email or text, no phone), I was told that unfortunately, looks like they were just low on the smooth textures and to just use the ground instead. I wasn't offered a refund, and I find that so unacceptable. No other company would send something other than what I ordered and expect ME to pay for it. I'm not sure what's going on with this company but there are certainly issues internally. I just refuse to pay a premium for this food and get zero service when there's a problem.

Lauren MLevel 6 63 Reviews

2 years ago

Would recommend

LOVE the branding, love the mission, just wish my cats loved it as much as I do.

Andrea CLevel 4 36 Reviews

a year ago

Would recommend

my cats didnt love it and its very pricey, I wish it was available in stores to supplement the food i know my cats like rather than in a hefty expensive subscription

Katie FLevel 3 24 Reviews

a year ago

Would recommend

I subscribed briefly to Smalls about a year ago. Unfortunately my cat is SUPER picky about her food and never fully got into it. I really tried to make it work because the brand is SO cute, and the experience was also great. I ended up donating the remainder of the food to a local rescue, and those kitties were more than pleased with it. In the first 5 minutes, one bit a hole through the bag to get to the goods.

Kerri MLevel 3 12 Reviews

a year ago

I had high hopes for this brand but ultimately it missed the mark. I think it's not for me due to how closely you have to keep up with the subscription, feeding, thawing etc. My cat did eat the food mostly.

Noël DLevel 1 10 Reviews

2 years ago

Would recommend

Received a free product from Smalls

I got the wet food, kibble, treats, and toys for my foster kitty from the ASPCA, and she was obsessed! My dog was obsessed with the treats, too...