6mo ago
Absolutely horrendous customer service. Made an order on the 28th November, chased it on 16th December, they said it hasn’t shipped yet because they were busy- I asked for tracking/update they didn’t reply. Started a new conversation on the 21st for them to not reply until the 23rd saying it hasn’t been processed and I missed Christmas delivery (it also still wasn’t shipped so they made no attempt to get it delivered for Christmas). I said it’s not good enough and I still hadn’t had any information about when I’d get my order and they refunded it without me asking for a refund. I still don’t have my order and they’re just so useless, I will never ever shop there again.